Jobs in Canada

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Added 12 mins ago
MM
Strategic Sourcing Specialist
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to the Senior Manager, Strategic Sourcing, this position is responsible for providing support to lead and implement strategic sourcing processes which achieve the best possible…
Added 12 mins ago
MC
Senior Full Stack Developer (Hybrid | Downtown Toronto)
Mosaic Clinical Technologies
Toronto, ON
- Full-time
Mosaic Clinical Technologies (Canada), Inc.™ is building technology that evolves with clinicians to advance clinical excellence and improve patient outcomes. If you’re passionate about…
Added 12 mins ago
ST
Senior Manager SAP Solution Architect (EAM / Plant Maintenance)
Sapsol Technologies Inc
Remote, Canada
- Remote
SAP Energy sector experience is desired, but not a must have
Added 12 mins ago
Senior IT Support Specialist
TextNow, Inc.
Waterloo, ON
You’ll collaborate closely with IT, Security, Engineering, and People Operations teams to resolve escalations, lead projects, and continuously improve the employee technology experience.
Added 12 mins ago
R
Lead Software Engineer
RBC
Toronto, ON
- Full-time
As a Lead Software Engineer at RBC, you will play a key role in designing, developing, and delivering software solutions of high complexity. This role emphasizes independence, adaptability,…
Added 12 mins ago
R
Senior/Lead API Developer
RBC
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
We are seeking a Senior/Lead API Developer to design, develop, and oversee the creation of robust, scalable APIs for our digital products and services; as well as leading the modernization…
Added 26 mins ago
RB
Senior/Lead API Developer
Royal Bank of Canada
Toronto, ON
- Full-time
We are seeking a Senior/Lead API Developer to design, develop, and oversee the creation of robust, scalable APIs for our digital products and services; as well as leading the modernization…
Added 26 mins ago
Principal Backend Programmer (Developer Platform)
Epic Games
Montreal, QC
…Whether it’s building award-winning games or crafting engine technology that enables others to make visually stunning interactive experiences, we’re always…
Added 41 mins ago
AC
Project Engineer - Civil
Albarrie Canada Limited
Barrie, ON
- Full-time
Lead the onboarding and skill development of new engineering staff, ensuring alignment with AGC processes, engineering tools, and design standards.
Added 41 mins ago
FI
Senior Technical CRM Architect
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
The Senior Microsoft Upgrade Specialist will provide hands-on technical leadership and overall delivery oversight for the Clinic Information Management System (CIMS) upgrade. The role will…
Added 41 mins ago
MM
Strategic Sourcing Associate
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reporting to a Senior Manager, Strategic Sourcing or Director, Strategic Sourcing, this position is responsible for coordinating and supporting the Sourcing Team through all stages of the…
Added 41 mins ago
UC
Sr. Systems Administrator
UNICEF Canada
Toronto, ON
- $70,500 to $85,500 CAD / year
- Full-time
Join UNICEF Canada - one of Canada's most respected and historic charities - is looking for a Senior Systems Administrator to play a key role in managing, securing and evolving our…
Added 41 mins ago
Strategic Sourcing - Strategic Sourcing Associate
Mohawk Medbuy Corporation (MMC)
ON · Thunder Bay, ON · Kingston, ON · London, ON · Toronto, ON · Oakville, ON · Burlington, ON · Chatham-Kent, ON
…include data analytics, in-hospital logistics, warehousing, technology, procure-to-pay and accounts…
Added 57 mins ago
AC
Project Engineer - Civil
Albarrie Canada Limited
Barrie, ON
- $100,000 CAD / year
- Full-time
Lead the onboarding and skill development of new engineering staff, ensuring alignment with AGC processes, engineering tools, and design standards.
Added 57 mins ago
HO
Director, Grid Technology
Hydro Ottawa
Ottawa, ON
- Full-time
Develop and lead Hydro Ottawa’s Grid Technology strategy, including Smart Grid innovation, grid automation, and the integration of emerging technologies ( AI, EV, DERs, AR/VR).
Added 57 mins ago
R
Manager, IT/Cyber Risk Management
RBC
Toronto, ON
- Full-time
The IT and Cyber Risk Manager is responsible for supporting the 1st line oversight management of technology and cyber risks for Personal and Commercial Banking segments. In this role you…
Added 1 hour ago
RT
Systems Testing/QA Specialist
Russell Tobin
Toronto, ON
- $65 to $70 CAD / hour
- Contract
The Quality Assurance Specialist is responsible for the development of test plans, test scripts and test cases and executing these against the various components. The tester will work with…
Added 1 hour ago
EH
ECH - Manager, Marketing (12-Month Contract)
Empire Homes
Vaughan, ON
- Contract
Lead the development, deployment, and performance tracking of community-specific email marketing communications.
Added 1 hour ago
LC
Senior R&D Project Manager-Cheese
Lactalis Canada
Ingleside, ON
- Full-time
Influence internal customers (i.e. Purchasing, Marketing, Manufacturing, and Quality Assurance) at the senior levels to execute short- and long-term business deliverables such opportunities…
Added 1 hour ago
PC
Intermediate Field Technician
PRI Consultants
Peterborough, ON
- Full-time
Technical diploma in Civil Engineering Technology, Environmental Technology, or a related field (or equivalent field experience).
Added 1 hour ago
P
Canada Chief Compliance Officer & MLRO
PayPal
Toronto, ON · CAN - Ontario - Toronto - Corp - University Ave
- Full-time
Lead a team of compliance leaders through growth and development, building high-performing teams.
Added 1 hour ago
Program Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Manages the execution of the Program work in partnership with senior business and technology management, assigned resources, to deliver a program that satisfies stakeholder expectations and…
Added 1 hour ago
Product Owner, Observability & Service Intelligence Platforms
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
We are seeking an experienced Product Owner to lead the strategy, roadmap, governance, and ongoing optimization of our enterprise Observability and Service Intelligence platforms. This role…
Added 1 hour ago
Senior R&D Project Manager-Cheese
Lactalis
ON · Ingleside, Onta
The Sr. Research & Development Project Manager – Cheese is responsible for providing technical leadership, expertise for the development of new products, product improvement and cost…
Added 1 hour ago
Senior Project Manager - Media Technology
Rogers Communications
Toronto, ON
Knowledge of the Software Development Life Cycle (SDLC) and technology deployment lifecycles.

TextNow, Inc.

Senior IT Support Specialist

Waterloo, ON, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: 5+ years of IT support experience, including at least 2 years in a senior or L3 support role within a cloud-forward environment
Posting language: English
Posted: Nov 12, 2026

Original job description

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.

Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.

We’re looking for a Senior IT Support Specialist to join our IT team in Waterloo. In this role, you’ll act as a senior technical resource supporting both Windows and macOS environments while helping drive automation, security, and identity-first initiatives across a modern, cloud-forward organization.

You’ll collaborate closely with IT, Security, Engineering, and People Operations teams to resolve escalations, lead projects, and continuously improve the employee technology experience.

This is a hybrid role based in our Waterloo office. You'll be in the office a minimum of 3 days a week, including Wednesdays.

What You’ll Do

End-User Support & Escalations

Serve as a senior escalation point for complex issues across Windows and macOS endpoints, networking, identity systems, and enterprise SaaS applications
Resolve escalated tickets end-to-end while maintaining clear communication with employees and stakeholders
Participate in the IT on-call rotation, including after-hours support for business-critical incidents
Mentor and support other IT team members through coaching, documentation, and knowledge sharing

Identity & Access Management

Administer identity and access management platforms including Okta and Microsoft Entra ID within a hybrid Active Directory environment
Support joiner, mover, and leaver workflows, access reviews, group policies, and conditional access policies
Improve identity automation and provisioning processes to reduce manual effort and improve operational efficiency

Endpoint Management

Manage macOS devices through Jamf and Windows devices through Microsoft Intune and Autopilot
Support zero-touch provisioning, configuration management, patching, and compliance enforcement
Maintain secure deployment standards, hardening baselines, and operating system upgrade cycles

Security Operations

Operate endpoint security tooling, including agent health monitoring, policy tuning, and alert triage in collaboration with the Security team
Enforce IT security best practices around endpoint compliance, least-privilege access, patch management, data protection, and offboarding
Support compliance and audit initiatives through accurate asset tracking, access reviews, and change documentation

Automation, Scripting & AI

Build and maintain automation workflows using PowerShell, Bash, and Python
Contribute to AI-assisted IT support experiences and internal knowledge systems
Identify repetitive operational tasks and improve them through scripting, integrations, and AI-driven solutions

Infrastructure & Enterprise Systems

Support office networking infrastructure including managed switches, VPN, Wi-Fi, and firewalls
Administer enterprise platforms including Microsoft 365, SharePoint, Jira, Confluence, and Slack
Provide support for VMware-based virtualization environments as needed

Projects & Documentation

Lead IT projects from planning through rollout, including pilots, stakeholder coordination, and execution
Create and maintain high-quality technical documentation, runbooks, and troubleshooting guides
Conduct risk assessments and follow established change-management practices

Who You Are

Bachelor’s degree in Computer Science, Information Technology, or a related field - or equivalent practical experience
5+ years of IT support experience, including at least 2 years in a senior or L3 support role within a cloud-forward environment
Advanced troubleshooting skills across both Windows and macOS environments
Strong experience with identity and access management platforms including Okta, Microsoft Entra ID, and Active Directory
Hands-on experience managing endpoints with Jamf and Microsoft Intune/Autopilot
Experience administering enterprise EDR platforms such as CrowdStrike
Practical scripting experience in PowerShell, Bash, and Python
Familiarity with AI-assisted support tools and a strong interest in applying AI to IT operations
Solid networking fundamentals including TCP/IP, DNS, DHCP, SMTP, VPNs, managed switches, and firewalls
Excellent written and verbal communication skills
Strong ownership mindset with a track record of improving IT operations and employee experience

Nice to Have:

Experience with VMware or other virtualization technologies
Familiarity with ITIL service management practices
Experience supporting SOC 2 or similar compliance initiatives
Exposure to AWS and cloud IAM concepts
Relevant certifications such as:
- Okta Certified Professional or Administrator
- Jamf 200/300
- Microsoft MD-102
- CompTIA Security+
- AWS certifications
- CrowdStrike CCFA

The expected base salary range for this role is:

CAD $85,000 - $122,000 annually

Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training.

Our goal is to offer a competitive package that reflects the impact and expertise you bring to the team.

This posting is for a current, active vacancy.

More about TextNow

Our culture

We’re proud of the culture that we’ve built at TextNow, but one of the most common questions we hear is ‘how do you continue to sustain it as the world and the company continues to change?’ The reality is that we’re only able to keep up because each and every TextNovian contributes to our culture through being involved, by living our values, sharing feedback, embracing change and more!

Our values

Customer Obsessed

We strive to have a deep understanding of our customers.

Do Right By Our People

We treat each other with fairness, respect, and integrity.

Accept the Challenge

We adopt a "Yes, We Can" mindset to achieve ambitious goals.

Act Like an Owner

We treat this company like it's our own... because it is!

Give a Damn

We are deeply committed and passionate about our work and achieving results.

Our benefits and more

This is a brief overview of the benefits that TextNow offers its employees. More complete details can be found in TextNow’s Benefit Guide and legal plan documents, which are available to employees on or shortly after their start date with TextNow. The benefits listed herein are for illustrative purposes only and may change from time-to-time in TextNow’s sole discretion.

Free phone service

Strong work life blend

Flexible work arrangements (work-from-home, remote, or access to one of our office spaces)

Employee stock options

Unlimited vacation

12 paid holidays per year

Competitive pay

Health, dental, and vision benefits

Short-term & long-term disability

$750 annual wellness benefit or healthcare spending account

RRSP matching (Canada)

Parental leave for eligible employees

Learning & Development opportunities

We travel a few times a year for various team events, company-wide off-sites, and more

More information about our total rewards package will be available during the hiring process.

Dogfooding & Customer Obsession

At TextNow, every employee gets to actively use our app for calling and texting. Dogfooding helps us experience what customers do, to spot issues early, and drive better design, developer, and user experiences.

Diversity and Inclusion

Our aim is to make every person who joins TextNow feel like they belong, that they’re valued, and that they’re able to be their authentic selves at work.

We’re all accountable for creating an inclusive culture and a sense of belonging for one another. By doing this together, we’ll make TextNow better for everyone.

Equal opportunity

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.

Applicants who require reasonable accommodation during the hiring process may contact our Talent Team.

AI usage: We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team.

TextNow Candidate Policy

By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Senior IT Support Specialist will provide high-level technical support for Windows and macOS environments while managing identity systems and endpoint security. They will also lead IT projects, mentor team members, and drive automation initiatives across the organization.

Requirements

Candidates must have at least 5 years of IT support experience, including 2 years in a senior or L3 role, and a bachelor's degree in a related field. Proficiency in identity management platforms, endpoint management tools, and scripting languages like PowerShell or Python is required.

Skills

Windows
MacOS
Okta
Microsoft Entra ID
Jamf
Microsoft Intune
PowerShell
Bash
Python
Networking
Identity and access management
Endpoint security
Cloud infrastructure
Technical documentation
Troubleshooting
Project management

Benefits

Free phone service
Flexible work arrangements
Employee stock options
Unlimited vacation
Paid holidays
Health benefits
Dental benefits
Vision benefits
Short-term disability
Long-term disability
Wellness benefit
Healthcare spending account
RRSP matching
Parental leave
Learning and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows
MacOS
Okta
Microsoft Entra ID
Jamf
Microsoft Intune
Autopilot
PowerShell
Bash
Python
CrowdStrike
Networking
TCP/IP
DNS
DHCP
VPN
Firewalls
VMware
Microsoft 365
SharePoint
Jira
Confluence
Slack
Identity and Access Management
Endpoint Security
Automation
Cloud-forward
SOC 2
Active Directory

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Work requirements

Jobs in Canada