Jobs in Canada

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Added 8 mins ago
Senior Manager, HR Business Partner (HR portfolio)
Scotiabank
Toronto, ON
…documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click…
Added 8 mins ago
Senior Manager, Global Compliance Quality Assurance
Scotiabank
Toronto, ON
…documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click…
Added 8 mins ago
CC
Team Lead, Warehouse Operations
Curtiss-Wright Corporation
Ottawa, ON · Canada-Ottawa
- Full-time
Reporting to the Sr Manager, Materials Management, the Team Lead of Warehouse Operations is responsible for overseeing the daily inbound, outbound and inventory control activities. The role…
Added 9 mins ago
CP
Student Recuitment Marketing and Events Coordinator
Chartered Professional Accountants of BC
Vancouver, BC
- $51,850 to $61,550 CAD / year
- Full-time
The Student Recruitment and Marketing Coordinator supports the Student Recruitment team in promoting the CPA designation and increasing awareness of CPA education pathways across British…
Added 9 mins ago
NA
Educational Laboratory Technologist, Mechanical Technician Centre (Temporary)
Northern Alberta Institute of Technology
Edmonton, AB · Patricia Campus
- Full-time
At NAIT, we’re passionate about building a team of talented, dedicated professionals who share our commitment to excellence and innovation. Your skills and experience can shape the future…
Added 9 mins ago
M
Director, Inside Sales
Manulife
Vancouver, BC
- Full-time
…report to the National Vice President, Head of GWS Sales and lead approximately half of our national Inside Wholesaling team, supporting territories across Western…
Added 9 mins ago
M
Director, Mass Markets
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
Lead the design of the national Mass Markets advisor support strategy and future-state service model across Insurance and Guaranteed Wealth.
Added 23 mins ago
S
Manager, Unsecured Credit Risk
Scotiabank
Toronto, ON
- Full-time
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Added 23 mins ago
AB
Director, Group Retirement
AGA Benefit Solutions
Quebec, QC
- $85,000 to $106,000 CAD / year
- Full-time
…applications. All applications are reviewed by our Employee Experience team. In addition, candidates who have participated in an interview will be notified of the hiring decision within a…
Added 23 mins ago
S+
Mechanical Project Manager (BAIG)
Smith + Andersen
Toronto, ON
- Full-time
Join Smith + Andersen as a Mechanical Project Manager in the BAIG (Building Assessment and Improvements Group) team at our Toronto office and take meaningful ownership of projects from…
Added 23 mins ago
NB
Chief Legal Advisor
National Bank of Canada
Montreal, QC
- Full-time
A career as a Chief Legal Advisor with the Litigation and Regulatory Investigations team within NBF Legal Affairs means taking the lead on a wide range of complex and strategic matters in a…
Added 23 mins ago
AB
Director, Group Retirement
AGA Benefit Solutions
Montreal, QC
- $85,000 to $106,000 CAD / year
- Full-time
…applications. All applications are reviewed by our Employee Experience team. In addition, candidates who have participated in an interview will be notified of the hiring decision within a…
Added 23 mins ago
LM
Product Engineering Associate Manager
Lockheed Martin
Ottawa, ON
- Full-time
Within The Lockheed Martin Canada Inc. (Lockheed Martin) Engineering And Technology Organization, The Product Engineering Manager Will Lead a Team Of Skilled Engineers To
Added 23 mins ago
S+
Project Designer / Project Engineer (Multi-Unit Residential)
Smith + Andersen
Toronto, ON
- Full-time
…projects, under senior guidance. Track time for oneself and team members, monitor scope to support budget control and identify potential scope creep or additional services. Lead meetings,…
Added 23 mins ago
M
Human Resources Business Partner
Merrithew®
Toronto, ON · Scarborough, ON
- Contract
Supporting the assigned departments, the HRBP contributes across workforce planning, recruitment, employee relations, performance management, learning and development, total rewards, and HR…
Added 23 mins ago
LM
Materials Manager
Lockheed Martin
Ottawa, ON
- Full-time
In this context we are seeking a highly motivated and active Materials Manager to lead a small team performing the inventory operations for our manufacturing programs. In this critical…
Added 23 mins ago
MM
Strategic Sourcing Specialist
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…artificial intelligence (AI) tools to support certain aspects of recruitment, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools…
Added 23 mins ago
MC
Senior Full Stack Developer (Hybrid | Downtown Toronto)
Mosaic Clinical Technologies
Toronto, ON
- Full-time
Lead technical execution through code reviews, architectural guidance, troubleshooting, production monitoring, and mentoring of software engineers.
Added 23 mins ago
S+
Mechanical Project Manager
Smith + Andersen
Toronto, ON
- Full-time
…ownership of projects from design through construction. You will lead projects end-to-end, balancing scope, schedule, and budget while working closely with clients and project teams to…
Added 23 mins ago
S+
Electrical Project Designer / Project Engineer
Smith + Andersen
Toronto, ON
- Full-time
…projects, under senior guidance. Track time for oneself and team members, monitor scope to support budget control and identify potential scope creep or additional services. Lead meetings,…
Added 23 mins ago
S+
Electrical BIM Project Lead
Smith + Andersen
Calgary, AB
- Full-time
Join Smith + Andersen as a BIM Project Lead at our Calgary office and contribute to building systems that shape how people experience the spaces where they live, work, and learn. You will…
Added 24 mins ago
Territory Lead | Responsable de territoire - Quebec & Ottawa
Alveole Field Operations
Montreal, QC
…beekeeping expert, an operator or a charismatic customer facing lead before deciding we need someone who does it all. What this means is that you will probably see yourself in parts of this…
Added 24 mins ago
Housekeeper WD1-GCT
Great Canadian Entertainment
Toronto, ON
…and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and…
Added 24 mins ago
E
Intake Hub Specialist
Extendicare
Toronto, ON
- Full-time
Receive and manage inbound phone calls, website enquiries, and other lead information from prospective clients, families, referral partners, and digital channels in a timely, professional,…
Added 24 mins ago
C
Producer, Visual News (English Services) (On-Site)
CBC/Radio-Canada
St. John's, NL
- Full-time
…on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to…

TextNow, Inc.

Senior IT Support Specialist

Waterloo, ON, Canada

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Experience: 5+ years of IT support experience, including at least 2 years in a senior or L3 support role within a cloud-forward environment
Posting language: English
Posted: Nov 12, 2026

Original job description

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.

Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.

We’re looking for a Senior IT Support Specialist to join our IT team in Waterloo. In this role, you’ll act as a senior technical resource supporting both Windows and macOS environments while helping drive automation, security, and identity-first initiatives across a modern, cloud-forward organization.

You’ll collaborate closely with IT, Security, Engineering, and People Operations teams to resolve escalations, lead projects, and continuously improve the employee technology experience.

This is a hybrid role based in our Waterloo office. You'll be in the office a minimum of 3 days a week, including Wednesdays.

What You’ll Do

End-User Support & Escalations

Serve as a senior escalation point for complex issues across Windows and macOS endpoints, networking, identity systems, and enterprise SaaS applications
Resolve escalated tickets end-to-end while maintaining clear communication with employees and stakeholders
Participate in the IT on-call rotation, including after-hours support for business-critical incidents
Mentor and support other IT team members through coaching, documentation, and knowledge sharing

Identity & Access Management

Administer identity and access management platforms including Okta and Microsoft Entra ID within a hybrid Active Directory environment
Support joiner, mover, and leaver workflows, access reviews, group policies, and conditional access policies
Improve identity automation and provisioning processes to reduce manual effort and improve operational efficiency

Endpoint Management

Manage macOS devices through Jamf and Windows devices through Microsoft Intune and Autopilot
Support zero-touch provisioning, configuration management, patching, and compliance enforcement
Maintain secure deployment standards, hardening baselines, and operating system upgrade cycles

Security Operations

Operate endpoint security tooling, including agent health monitoring, policy tuning, and alert triage in collaboration with the Security team
Enforce IT security best practices around endpoint compliance, least-privilege access, patch management, data protection, and offboarding
Support compliance and audit initiatives through accurate asset tracking, access reviews, and change documentation

Automation, Scripting & AI

Build and maintain automation workflows using PowerShell, Bash, and Python
Contribute to AI-assisted IT support experiences and internal knowledge systems
Identify repetitive operational tasks and improve them through scripting, integrations, and AI-driven solutions

Infrastructure & Enterprise Systems

Support office networking infrastructure including managed switches, VPN, Wi-Fi, and firewalls
Administer enterprise platforms including Microsoft 365, SharePoint, Jira, Confluence, and Slack
Provide support for VMware-based virtualization environments as needed

Projects & Documentation

Lead IT projects from planning through rollout, including pilots, stakeholder coordination, and execution
Create and maintain high-quality technical documentation, runbooks, and troubleshooting guides
Conduct risk assessments and follow established change-management practices

Who You Are

Bachelor’s degree in Computer Science, Information Technology, or a related field - or equivalent practical experience
5+ years of IT support experience, including at least 2 years in a senior or L3 support role within a cloud-forward environment
Advanced troubleshooting skills across both Windows and macOS environments
Strong experience with identity and access management platforms including Okta, Microsoft Entra ID, and Active Directory
Hands-on experience managing endpoints with Jamf and Microsoft Intune/Autopilot
Experience administering enterprise EDR platforms such as CrowdStrike
Practical scripting experience in PowerShell, Bash, and Python
Familiarity with AI-assisted support tools and a strong interest in applying AI to IT operations
Solid networking fundamentals including TCP/IP, DNS, DHCP, SMTP, VPNs, managed switches, and firewalls
Excellent written and verbal communication skills
Strong ownership mindset with a track record of improving IT operations and employee experience

Nice to Have:

Experience with VMware or other virtualization technologies
Familiarity with ITIL service management practices
Experience supporting SOC 2 or similar compliance initiatives
Exposure to AWS and cloud IAM concepts
Relevant certifications such as:
- Okta Certified Professional or Administrator
- Jamf 200/300
- Microsoft MD-102
- CompTIA Security+
- AWS certifications
- CrowdStrike CCFA

The expected base salary range for this role is:

CAD $85,000 - $122,000 annually

Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by job-related skills, experience, and relevant education or training.

Our goal is to offer a competitive package that reflects the impact and expertise you bring to the team.

This posting is for a current, active vacancy.

More about TextNow

Our culture

We’re proud of the culture that we’ve built at TextNow, but one of the most common questions we hear is ‘how do you continue to sustain it as the world and the company continues to change?’ The reality is that we’re only able to keep up because each and every TextNovian contributes to our culture through being involved, by living our values, sharing feedback, embracing change and more!

Our values

Customer Obsessed

We strive to have a deep understanding of our customers.

Do Right By Our People

We treat each other with fairness, respect, and integrity.

Accept the Challenge

We adopt a "Yes, We Can" mindset to achieve ambitious goals.

Act Like an Owner

We treat this company like it's our own... because it is!

Give a Damn

We are deeply committed and passionate about our work and achieving results.

Our benefits and more

This is a brief overview of the benefits that TextNow offers its employees. More complete details can be found in TextNow’s Benefit Guide and legal plan documents, which are available to employees on or shortly after their start date with TextNow. The benefits listed herein are for illustrative purposes only and may change from time-to-time in TextNow’s sole discretion.

Free phone service

Strong work life blend

Flexible work arrangements (work-from-home, remote, or access to one of our office spaces)

Employee stock options

Unlimited vacation

12 paid holidays per year

Competitive pay

Health, dental, and vision benefits

Short-term & long-term disability

$750 annual wellness benefit or healthcare spending account

RRSP matching (Canada)

Parental leave for eligible employees

Learning & Development opportunities

We travel a few times a year for various team events, company-wide off-sites, and more

More information about our total rewards package will be available during the hiring process.

Dogfooding & Customer Obsession

At TextNow, every employee gets to actively use our app for calling and texting. Dogfooding helps us experience what customers do, to spot issues early, and drive better design, developer, and user experiences.

Diversity and Inclusion

Our aim is to make every person who joins TextNow feel like they belong, that they’re valued, and that they’re able to be their authentic selves at work.

We’re all accountable for creating an inclusive culture and a sense of belonging for one another. By doing this together, we’ll make TextNow better for everyone.

Equal opportunity

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.

Applicants who require reasonable accommodation during the hiring process may contact our Talent Team.

AI usage: We use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact our Talent Team.

TextNow Candidate Policy

By submitting an application to TextNow, you agree to the collection, use, and disclosure of your personal information in accordance with the TextNow Candidate Policy

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Senior IT Support Specialist will provide high-level technical support for Windows and macOS environments while managing identity systems and endpoint security. They will also lead IT projects, mentor team members, and drive automation initiatives across the organization.

Requirements

Candidates must have at least 5 years of IT support experience, including 2 years in a senior or L3 role, and a bachelor's degree in a related field. Proficiency in identity management platforms, endpoint management tools, and scripting languages like PowerShell or Python is required.

Skills

Windows
MacOS
Okta
Microsoft Entra ID
Jamf
Microsoft Intune
PowerShell
Bash
Python
Networking
Identity and access management
Endpoint security
Cloud infrastructure
Technical documentation
Troubleshooting
Project management

Benefits

Free phone service
Flexible work arrangements
Employee stock options
Unlimited vacation
Paid holidays
Health benefits
Dental benefits
Vision benefits
Short-term disability
Long-term disability
Wellness benefit
Healthcare spending account
RRSP matching
Parental leave
Learning and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Windows
MacOS
Okta
Microsoft Entra ID
Jamf
Microsoft Intune
Autopilot
PowerShell
Bash
Python
CrowdStrike
Networking
TCP/IP
DNS
DHCP
VPN
Firewalls
VMware
Microsoft 365
SharePoint
Jira
Confluence
Slack
Identity and Access Management
Endpoint Security
Automation
Cloud-forward
SOC 2
Active Directory

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Work requirements

Jobs in Canada