Open House on September 28! Client Experience Representatives & Delivery Driver Helpers

OPEN HOUSE, Monday, September 28th, 2026!

At TG Appliance Group, we’re committed to delivering industry-leading appliance solutions with a focus on customer satisfaction and service excellence. We’re currently looking for a Client Experience Representative to join our Client Experience Team, and Delivery Driver Helpers to join our Precision Delivery Team.

Interested in these jobs? You're invited to our Open House on September 28th, 2026 to be interviewed in person! Anytime between 10:00AM - 1:00PM.

Candidates will have the opportunity to meet the hiring managers, learn more about the role, and interview in person.

Address: Unit 1 - 7975 Heritage Rd, Brampton, ON L6Y 5X5 (TG Appliance Group)

Job Summary

Position Title: Client Experience Representative (permanent, full time)

Location: Brampton Head Office (min 3 days per week in office)

Client Experience Representative - Job Duties:

• Deliver superior customer service via phone, email, and chat
• Research and resolve customer issues, liaising with other departments when necessary
• Schedule deliveries, installations, and service calls with accuracy and within timelines.
• Create and update tickets in HubSpot & Salesforce, taking first action on all customer challenges and transportation refusals
• Assist customers with compensation options (e.g., damage allowance, gift certificates) when appropriate
• Locate and review original orders, quotes, and packing slips to resolve discrepancies
• Manage inboxes and forms within HubSpot & Salesforce

Client Experience Representative - Requirements

• Secondary School Diploma required
• Minimum 2 years of customer service experience (appliance industry is an asset)
• Strong customer service and troubleshooting skills
• Positive, friendly, and professional demeanor
• Ability to manage frequent interruptions and short deadlines
• Excellent verbal and written communication skills
• Tech-savvy and comfortable using CRM systems (HubSpot, Salesforce), AI-driven tools, MS Office, and emerging technologies

Physical Demands:

• Able to move with ease throughout; sitting, standing, walking intervals.
• Able to sit at a computer work station/ desk for minimum 3 hours intervals.

Job Summary

Position Title: Delivery Driver Assistant (permanent, full time)

Location: On the road

Delivery Driver Helper - Job Duties

• Delivery Drivers with the assistance of helper(s), will unload appliances at customers’ homes and commercial builder sites, uncrate and set-in-place in the area requested by the customer, and perform basic hookup.
• Use iPad to get route info, provide updates, take pictures of delivered or damaged product, and complete customer signed PODs.
• Verify product condition and order accuracy during loading and unloading.
• Meet company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work related tasks in compliance with company policies, procedures, legislation, regulation and directions, and identify non-compliance for resolution.
• Provide excellent customer service throughout the delivery and setup process

Delivery Driver Helper - Requirements

• Superior attitude with great customer service skills
• Ability to lift/climb/bend/stoop/reach and move heavy items and appliances
• Ability to use hand tools to complete basic appliance install and removal
• Communicate with internal and external contacts with tact, courtesy, and respect

Physical Demands:

• Ability to lift, bend, reach, stoop, kneel and move heavy objects safely up to 200 lbs. or more as required with assisted devices.
• Strong organization and adherence to specified time lines.
• Warehouse environment requires standing, walking, lifting, talking, hearing, and occasionally stoop, kneel or crouch.
• Vehicle requires sitting for extended periods, reaching, twisting, and full control of arms and legs.
• Physical dexterity, good hand-eye coordination, full vision and depth perception.
• This position may be exposed to elements such as noise, dust, odours, fumes and oils.

TG Appliance Group is dedicated to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). During the hiring process if you require accommodation for disability, please advise the Human Resources Department.