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Added 27 days ago
Technical Product Specialist || Spécialiste technique des produits
Hagen Group
Baie-D'Urfé, QC
Full-time
At Hagen Group, we are committed to enhancing the health and well-being of pets through innovative products and trusted brands. We are looking for a hands-on, technically minded individual…
Added 1 month ago
Technical Support Specialist
Jonas Software
Toronto, ON · Volante - CAN
Full-time
The Tier 1 Technical Support Specialist is the first point of contact for customers seeking assistance with technical issues. This role focuses on providing timely, accurate, and courteous…
Added 1 month ago
Technical Support Specialist
Volanté Systems
Toronto, ON · Volante - CAN
Full-time
The Tier 1 Technical Support Specialist is the first point of contact for customers seeking assistance with technical issues. This role focuses on providing timely, accurate, and courteous…
Added 1 month ago
Service Technical Support Specialist - Agriculture Equipment
CNH
Saskatoon, SK · Greater Saskatoon Metropolitan Area
Full-time
CNH is seeking a Service Technical Specialist (Ag Equipment Technical Support Specialist) to provide expert technical support, remote diagnostics, and advanced troubleshooting for…
Added 3 months ago
Technical Product Specialist (Platform & Infrastructure)
FreeBalance
Ottawa, Ontario
Full-time
The Technical Product Manager plays a cross-functional role supporting proposal development, platform product marketing, partner enablement, and R&D collaboration. This position is…
Added 18 days ago
Repair & Technical Support Specialist
Innovasea
NS · Nova Scotia, Canada
Full-time
In addition to repair responsibilities, the role involves providing exceptional customer support via email and phone communications. The candidate will also collaborate closely with Sales…
Added 1 month ago
Repair & Technical Support Specialist
Innovasea
NS · Bedford, Nova Scotia
Full-time
In addition to repair responsibilities, the role involves providing exceptional customer support via email and phone communications. The candidate will also collaborate closely with Sales…
Added 2 months ago
Technical Product Specialist – Aquatics || Spécialiste technique des produits
Hagen Group
Baie-D'Urfé, Quebec
Full-time
At Hagen Group, we are committed to enhancing the health and well-being of pets through innovative products and trusted brands. We are looking for a hands-on, technically minded individual…
Added 8 days ago
Product Technical Specialist - ITH Drills
Sandvik
Winnipeg, MB
Full-time
Currently we have an opening for a Product Technical Specialist - ITH Drills. The Product Technical Specialist is responsible for providing high quality product technical support for…
Added 9 days ago
Product Technical Specialist - ITH Drills
Sandvik
Winnipeg, MB
Full-time
Currently we have an opening for a Product Technical Specialist - ITH Drills. The Product Technical Specialist is responsible for providing high quality product technical support for…
Added 9 days ago
Technical Support Specialist
Radiant Systems Solutions, Inc
Concord, ON
$20 to $23 CAD / hour
Contract
We are seeking a detail-oriented Technical Support Specialist to support technical, customer service, telecom operations, account administration, billing, and data-management activities.
Added 3 months ago
Technical Product Specialist - Onsite
Curtiss-Wright Corporation
Ottawa, Ontario · Canada-Ottawa
Full-time
To support our continued market growth and industry leadership, we are looking for a talented candidate to fill our Technical Product Specialist position aligned with our C5ISR Modular…
Added 3 months ago
Technical Support Specialist
Teldio
Ottawa, Ontario
Full-time
Teldio is seeking a technically skilled, customer-focused team member to join our Support team. You’ll play a key role in helping customers deploy, configure, and maintain Teldio’s software…
Added 3 months ago
Product Support Specialist
NORSAT INTERNATIONAL INC
Richmond, BC
$40,000 to $45,000 CAD / year
Full-time
As a Product Support Specialist, you will provide technical support for satellite communication products and RF/microwave equipment. You will troubleshoot hardware and system issues,…
Added 6 months ago
Geomatics Technical Support Specialist
Brandt Group of Companies
ON
Full-time
The Technical Support Specialist will provide product expertise, technical training, field support, and product testing across a range of innovative solutions including machine automation…
Added 1 day ago
Technical Support Specialist
INKAS® Group
Toronto, ON · Greater Toronto Area, Canada
$75,000 to $100,000 CAD / year
Full-time
We are seeking a highly skilled Technical Support Specialist to operate at the core of our production support function. This role is responsible for owning complex incidents, ensuring…
Added 4 days ago
Product Support Specialist
NORSAT INTERNATIONAL INC
Richmond, BC
$40,000 to $45,000 CAD / year
Full-time
As a Product Support Specialist, you will provide technical support for satellite communication products and RF/microwave equipment. You will troubleshoot hardware and system issues,…
Added 2 months ago
Commercial HVAC/R Technical Support Specialist
Kerr Controls & Kerr Smart Energy
Shelburne, NS
Full-time
…Controls is looking for a sharp, customer-focused Commercial Technical Support Specialist to be a trusted resource for our customers and field teams across Atlantic…
Added 12 days ago
Technical Support Specialist - Bilingual Portuguese
Jobgether
Canada
Full-time
…all applications and next steps. Our partner is looking for a Technical Support Specialist - Bilingual Portuguese based in Canada…
Added 12 days ago
Technical Support Specialist - Bilingual Spanish
Jobgether
Canada
$52,300 to $60,500 CAD / year
Full-time
…all applications and next steps. Our partner is looking for a Technical Support Specialist - Bilingual Spanish based in…
Added 12 days ago
Technical Support Specialist - Bilingual Spanish
Jobgether
Canada
$52,300 to $60,500 CAD / year
Full-time
…all applications and next steps. Our partner is looking for a Technical Support Specialist - Bilingual Spanish based in…
Added 19 days ago
Product Support Specialist
Thales
Vancouver, BC
Full-time
As a member of a Global Support Success team, the Product Support Specialist will be instrumental in replicating complex customer problems, diagnosing possible causations, recommending…
Added 18 days ago
Bilingual Technical Support Specialist
Jonas Software
Volante - CAN
Full-time
The Tier 1 Bilingual Support Specialist (French & English) serves as the first point of contact for both English- and French-speaking customers, delivering prompt, courteous, and…
Added 20 days ago
Product Support Specialist
Thales
Vancouver, BC
Full-time
As a member of a Global Support Success team, the Product Support Specialist will be instrumental in replicating complex customer problems, diagnosing possible causations, recommending…
Added 10 days ago
Associate Product Support Specialist
Open Text Corporation
Waterloo, ON
Other
As an Associate Product Support Specialist, you resolve difficult customer issues and contribute to the overall growth of the business and your peers. With great training, effective…

Thales

Product Support Specialist

Vancouver, BC, Canada

Job type: Full-time
Posting language: English
Posted: Aug 31, 2026

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Original job description

Location: Vancouver - Burrard St, CanadaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billions of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.

Position Summary

As a member of a Global Support Success team, the Product Support Specialist will be instrumental in replicating complex customer problems, diagnosing possible causations, recommending remediation techniques, and managing level 2 to 3 customer interactions.

The primary focus of this position is to assist with defining methodologies and processes that will improve the overall management of customer reported problems to the greatest degree possible.

The Product Support Specialist must be able to work under minimal supervision. This position will work closely with the global support teams, team lead, and core engineering teams to assure effective cross communication between the teams for customer issue and will attend team calls to free up the team lead to focus more on the daily management of the support staff. The Product Support Specialist will also work closely with product and program managers, customers, and third-party vendors as necessary, providing support throughout the customer issue lifecycle.

Essential Functions

Answer customers’ questions and troubleshoot and resolve customer issues with complex technical products over the telephone or via electronic communications in the areas of system configurations/setup, product functionality and bugs/enhancements/upgrades.
Advice customers, work to diagnose customer issues with Thales Crypto products, and interpret logs and error messages as well as interrogate and understand the customer environment where the products are being used.
Recommend solutions and workarounds to known problems and provide advice to customers on how to apply the solution or workaround.
Provide guidance and support on how to use Thales products with 3rd party solutions and supported integrations.
Reproduce previously unknown issues (if need be) and interface with the Product Champion providing the customer setup and steps to reproduce the issues.
Identify and document issues consistently and clearly using group tools.
Support implementation of hotfixes and patches to minimize risk of unexpected issues and ensure that the fix resolves the customer problem

Minimum Requirements

Bachelor’s or associate’s degree in engineering, Computer Science, or another relevant field of study, or equivalent hands-on experience.
Strong understanding of Linux / RHEL.
Experience with Active Directory and LDAP-based directories.
Ability to analyze packet captures/sniffer traces and troubleshoot routing, firewall, and connectivity issues.
Strong networking knowledge including TCP/IP, routing protocols such as OSPF and RIP, DNS, VPNs, and firewall concepts.
Experience with virtual environments such as VMware or equivalent technologies.
Hands-on experience with databases including MongoDB, MySQL, Oracle, MSSQL, or PostgreSQL, with strong SQL knowledge.
Experience supporting data security, database activity monitoring, and audit/compliance solutions.
Knowledge of Microsoft technologies such as Exchange, SharePoint, Active Directory, and Windows Server is an advantage.
Experience with scripting and automation using Bash, Python, Shell, or similar tools.
Ability to troubleshoot complex issues across application, database, network, and infrastructure layers.
Strong customer-facing communication skills with the ability to provide creative solutions and help customers and partners succeed. Experience working with cloud environments such as AWS, Azure, or GCP is an advantage.
2 or more years of experience in a technical support, product support, or technical account management role supporting security, database, or enterprise software products.
Prior experience supporting database security or similar monitoring and compliance platforms is highly preferred.

Preferred Qualifications

Master’s degree in Engineering, Computer Science and or another relevant field of study.
Database skills MongoDB and PostgreSQL
Knowledge of Public cloud platforms. Familiarity with AWS, VMware vCloud Air, Microsoft Azure, etc. is an advantage

The anticipated TTC range for this role is 60,692.25 - 80,923.00 CAD Annual. The Company reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community! https://careers.thalesgroup.com/global/en/jointalentcommunity. You can upload your CV and our recruiters can get in touch with any new opportunities that may be of interest to you.

Why Join Us?

Say HI and learn more about working at Thales click here

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.

Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.

Company paid holidays, vacation days, and paid sick leave.

Voluntary Life, AD&D, Critical Illness, Long-Term Disability.

Employee Discounts on home, auto, and gym membership.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

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More about this job

Responsibilities

The Product Support Specialist will diagnose and resolve complex customer technical issues while managing interactions from level 2 to 3. They will also define methodologies to improve problem management and collaborate with engineering teams to ensure effective communication.

Requirements

Candidates must have a degree in a relevant field or equivalent experience, along with at least 2 years in a technical support or account management role. Strong proficiency in Linux, networking, database management, and security software is required.

Skills

Linux
RHEL
Active Directory
LDAP
TCP/IP
Routing Protocols
DNS
VPN
Firewall
VMware
MongoDB
SQL
Bash
Python
Data Security
Technical Support

Benefits

Extended Health
Dental
HSA
Life Insurance
AD&D
Short-term Disability
Cancer Care Program
Travel Insurance
Employee Assistance Plan
Well-Being Program
Retirement Savings Plans
Paid Holidays
Vacation Days
Paid Sick Leave
Voluntary Life
Critical Illness
Long-Term Disability
Employee Discounts

Visa sponsorship

Not detected in the job text

Keywords

Product Support
Linux
RHEL
Active Directory
LDAP
Networking
TCP/IP
OSPF
RIP
DNS
VPN
Firewall
VMware
MongoDB
MySQL
Oracle
MSSQL
PostgreSQL
SQL
Data Security
Bash
Python
Cloud
AWS
Azure
GCP
Technical Support
Security
Enterprise Software
Compliance

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