Coordinator, Operations

About the ALDO Group 

Specializing in stylish and accessible footwear, handbags, and accessories, the ALDO Group has been around for more than 50 years. With over 1,500 stores in more than 100 countries, we operate under two signature brands, ALDO and Call It Spring, and we are the core footwear partner for Sperry in North America. The ALDO Group is also an industry-recognized wholesale licensed partner, specializing in the design, sourcing, and distribution of fashion footwear, handbags, and accessories. Our diverse portfolio includes household brands such as ROXY, Brooks Brothers, Ted Baker, Hunter, and G.H.BASS. In addition to our head office in Montreal, the ALDO Group maintains international offices in Europe and Asia. For more information, visit www.aldogroup.com. 

Enjoy meaningful recognition, flexible work options, great on‑site perks, generous discounts, and the pride of being part of a brand that leads with people, the planet, and its partners at heart.

Overview

The Operations Coordinator is a key member of the Demand Management team, supporting the accurate and timely execution of wholesale customer orders for Aldo / APS Brands. This role is essential to ensuring on‑time delivery and order accuracy, while providing visibility of issues and delays to our internal teams.

We’re looking for a detail‑oriented, organized, and curious professional who enjoys working with data, thrives in a fast‑paced environment, and is passionate about delivering great service.

Responsibilities

• Process and manage wholesale outbound orders in SAP from entry to fulfillment
• Maintain an accurate order book and provide visibility using SAP, BI tools, and Excel reports
• Build and analyze Excel files using Pivot Tables, VLOOKUP/XLOOKUP, and data reconciliation
• Manage customer‑specific delivery SOPs and compliance requirements
• Monitor demand to support accurate production planning
• Partner with Distribution, Logistics, and Account Management teams to minimize delays and ensure order accuracy
• Deliver best‑in‑class customer service by managing inquiries, issues, delays, and claims
• Identify sales opportunities through product and operational support
• Support team members with cross‑training, documentation, and additional tasks as needed

Requirements

• Positive, proactive attitude with strong curiosity and adaptability
• Fluent in French and English; role involves international communication where English is the primary business language
• Excellent organizational skills and strong attention to detail
• Strong proficiency in Microsoft Excel, including working with large datasets, formulas, pivot tables, lookups, and reporting
• High confidence using Microsoft Office (Excel, Outlook, Word, PowerPoint)
• Strong written and verbal communication skills with a customer‑focused mindset
• Willingness to support the team beyond core responsibilities
• Customer service experience in wholesale or supply chain (preferred)
• SAP or ERP experience (preferred)

Building a culture of belonging 

We firmly believe that the diversity of backgrounds, perspectives, and identities is a fundamental strength of the ALDO Group. We welcome applications from all backgrounds and are committed to providing a safe, respectful, and equitable work environment where everyone can reach their full potential and find their fit.