About the ALDO Group
Specializing in stylish and accessible footwear, handbags, and accessories, the ALDO Group has been around for more than 50 years. With over 1,500 stores in more than 100 countries, we operate under two signature brands, ALDO and Call It Spring, and we are the core footwear partner for Sperry in North America. The ALDO Group is also an industry-recognized wholesale licensed partner, specializing in the design, sourcing, and distribution of fashion footwear, handbags, and accessories. Our diverse portfolio includes household brands such as ROXY, Brooks Brothers, Ted Baker, Hunter, and G.H.BASS. In addition to our head office in Montreal, the ALDO Group maintains international offices in Europe and Asia. For more information, visit www.aldogroup.com.
Enjoy meaningful recognition, flexible work options, great onâsite perks, generous discounts, and the pride of being part of a brand that leads with people, the planet, and its partners at heart.
Location of Head office
905 Hodge, Ville Saint-Laurent Hybrid schedule: 1to 2 days in office per week
Job Overview
Reporting to the Team Leader of the Customer Contact Centre, the Customer Service Expert will guide our customers through their shopping journey, ensuring an exceptional and memorable experience.
Your primary responsibility will be to serve as the main point of contact for customers across North America for ALDO Group banners including ALDO, SPERRY, CALL IT SPRING, and G.H. BASS. You will support customers through incoming calls, chats, and emails while creating personal connections that strengthen brand loyalty across all banners.
This role requires the ability to communicate in both French and English, as our team services customers across North America, including a high volume of customers from the United States.
The ALDO Group will provide the necessary equipment, including a laptop, keyboard, monitor, headset, and mouse. You will need a dedicated workspace or separate room, free from distractions, with a stable high-speed internet connection.
Compensation
$19.00 per hour, with the possibility of a monthly performance-based bonus.
Hour of Operations
Monday-Friday: 9:00 am to 5:00 pm EST
*Including Quebec statutory holiday
Start date
Monday, September 21
Schedule
Available to work a minimum of 22.5 hours per week, including Monday, Wednesday, and one additional shift based on business needs.
Available to work in-office on Mondays, with flexibility based on operational needs.
Training Requirements:
Key Responsibilities:
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Serve as the point of contact for SPERRY, ALDO, CALL IT SPRING and G.H.BASS customers across North America, incoming calls, handling chats and emails, while making a personal connection to deepen the brand.
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Act as an ambassador for the ALDO Group, representing the company’s culture and values of Love, Respect, and Integrity positively and professionally.
To qualify for this role, you must have…
To be a great fit, you must…
Building a culture of belonging
We firmly believe that the diversity of backgrounds, perspectives, and identities is a fundamental strength of the ALDO Group. We welcome applications from all backgrounds and are committed to providing a safe, respectful, and equitable work environment where everyone can reach their full potential and find their fit.
