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Added 33 mins ago
CA
Motorsports Service Advisor
Centennial Auto Group
Charlottetown, PE
- Full-time
You are a customer-focused and highly organized service professional with strong communication, problem-solving, and administrative skills. You are comfortable assisting clients in person,…
Added 34 mins ago
CA
Motorsports Service Advisor
Centennial Auto Group
Summerside, PE
- Full-time
You are a customer-focused and highly organized service professional with strong communication, problem-solving, and administrative skills. You are comfortable assisting clients in person,…
Added 49 mins ago
SD
Front Store Manager, Salaried Full Time Day
Shoppers Drug Mart
Orangeville, ON
- Full-time
The Front Store Manager (FSM) is responsible for managing the overall Front Store’s performance. The Front Store includes all areas of the store, including cosmetics, excluding Pharmacy.…
Added 49 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts Greenlight Requisition
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- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 49 mins ago
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- Full-time
…work methods with new and/or unusual problems referred to the Manager - Information Technology or designate. Work is periodically reviewed for quality of service provided and adherence to…
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shift supervisor - Store# 48602, 1375 Trim Road
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- Full-time
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SR
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Added 1 hour ago
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Borden-Carleton, PE
- Full-time
Excellent communication and customer service skills
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- Contract
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Added 1 hour ago
LC
Merchandiser, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Paris, ON
- Part-time
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Added 1 hour ago
TH
Overnight Freight Associate Part Time - 7175 Grande Prairie
The Home Depot Canada
Grande Prairie, AB
- Part-time
…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 1 hour ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
At Buchanan Technologies, our Service Desk Analysts are the first point of contact for customers across North America and around the world. We are looking for customer-focused professionals…
Added 1 hour ago
MG
Bar Manager
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- Full-time
Greets customers, takes food and beverage orders, and provides friendly, professional customer service.
Added 1 hour ago
Meat - Meat Cutter
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
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Provide customers with friendly and professional service while preparing meat products for customer purchase and meat displays. Actively contribute to an environment of employee and…
Added 1 hour ago
Sales Associate
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Windsor, ON
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships…
Added 1 hour ago
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Warehouse - Team Leader
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- Full-time
· Report any concerns to senior warehouse manager
Added 1 hour ago
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Sales Representative - Industrial
Quincaillerie Richelieu
Kitchener, ON
- Full-time
Under the supervision of the Industrial Sales Manager, the Sales Representative will be responsible for all sales activities and management of customer accounts within a set territory. The…
Added 1 hour ago
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Sales Representative - Industrial
Quincaillerie Richelieu
Mississauga, ON
- Full-time
Under the supervision of the Industrial Sales Manager, the Sales Representative will be responsible for all sales activities and management of customer accounts within a set territory. The…
Added 1 hour ago
QR
Sales Representative - Retail Saskatchewan
Quincaillerie Richelieu
Remote, Canada
- Full-time
- Remote
Maintain updated information for customer records, prospects and service proposals.
Added 1 hour ago
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Warehouse Supervisor
Quincaillerie Richelieu
Barrie, ON
- Full-time
Working closely with the Operations Manager, Purchaser, Customer Service, and Sales teams, the Warehouse Supervisor drives continuous improvement, develops employees, supports…
Added 1 hour ago
QR
National Account Sales Manager-Retail
Quincaillerie Richelieu
Remote, Canada
- Full-time
- Remote
Richelieu Hardware is looking for a National Account Sales Manager-Ratail to develop and manage strategic relationships with Major Retail Hardware chains Home Improvement, and Building…
Added 1 hour ago
QR
Product Manager – Door Hardware
Quincaillerie Richelieu
Kitchener, ON
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The successful candidate is more than a traditional product manager. They are a commercially minded, technically capable professional who understands industrial distribution and knows how…
Added 1 hour ago
A
Customer Service Representative
Ardene
Laval, QC
- Full-time
Reporting to the Customer Service Manager, the Customer Service Representative's main responsibilities include, but are not limited to:
Added 1 hour ago
A
Operations Specialist
Ardene
Laval, QC
- Full-time
Exceptional customer service and verbal communication skills;
Added 1 hour ago
A
Store Assistant Manager
Ardene
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- Full-time
The temporary Assistant Manager supports the Store Manager to achieve sales objectives, improve employee performance and ensure efficient store operations. The Assistant Manager must lead…

The Armour Group Limited

Muir - CORE Reservations Agent

Halifax, NS, Canada

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Job details

Experience: 1 to 2 years of luxury hotel or other hotel-related experience desired;
Posting language: English
Posted: Oct 5, 2026

Original job description

MUIR Hotel : CORE Reservations Agent

Located in the absolute centre of downtown in the vibrant Halifax waterfront, in the heart of the Queen’s Marque district, MUIR offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, the MUIR is presently seeking CORE Reservations Agent.

Reporting to the Director of Quality Assurance and Reservations, with dotted line to the Manager, the Reservation Agent is an analytical self-motivator who responds to communications from guests, travel agents, and referral networks concerning incoming reservations. The Reservation Agent supports Muir’s Revenue Department by creating and maintaining reservation records (usually by date of arrival) and alphabetically listing, preparing letters of confirmation, and promptly processes any cancellations and modifications.

Shifts: Vary in their start and end time and can change due to the needs of our guests. A mixture of days, evenings, holidays and weekend shifts.

What you will be doing as a CORE Reservations Agent:

Process reservations by mail, telephone, e-mail, GDS, fax or central reservation systems referral;
Process reservations from the sales office, other hotel departments, and travel agents;
Working closely with the Front Office team and prepare the list of expected arrivals, assisting in preregistration activities when appropriate, and processing advance reservation deposits;
Intimately familiar with all types of rooms available, their location, and layout;
Maximize occupancy and room rate on an ongoing daily/weekly/monthly basis;
Track future room availability on the basis of reservations;
Know the selling status, rates, and benefits of all packages plans;
Know the credit policy of the hotel and how to code each reservation, creating and maintaining reservation records by date of arrival and alphabetical listing;
Determine room rates based on the selling tactics of the hotel;
Prepare letters/e-mails/electronic letters of confirmation;
Link all reservations with guest history system and Marriott BonVoy loyalty program;
Process reservation information, cancellations, and modifications, and promptly relay information to the front desk;
Understand the hotel's policy on guaranteed reservations and no-shows;
Track future room availabilities on the basis of reservations;
Prepare expected arrival list for front office use;
Assist in pre-registration activities when appropriate;
Monitors advances deposit requirements, and process advance deposits on reservations;
Handle daily correspondence, responding to inquiries and making reservations as needed;
Make advance arrangements for client travel programs;
Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website;
Configuring rates on the hotel’s property management system;
Report any unusual and suspicious behaviour of guests or staff;
Conduct duties in a courteous, safe and efficient manner, in accordance with hotel policies and procedures, ensuring that the highest level of service and communication in maintained;
Comply with all Hotel Standards and Procedures including grooming and uniform standards;
Actively promote a considerate work environment, which cares for guests and associates alike;
Such other related duties and responsibilities as may be required from time to time.

Your experience and skills include:

High school graduate or equivalent required;
1 to 2 years of luxury hotel or other hotel-related experience desired;
Experience in hotel software and their functionalities is an asset;
Excellent time management, planning and organizational skills are a must;
Knowledge of Halifax area, familiarity with location, neighbourhood, and local attractions including restaurants, bars, and nightlife is a plus;
Excellent verbal and written communication skills, English a must; a second applicable language an asset;
Positive and can-do attitude;
Patience and strong active listening skills;
Effective complaint handling;
Excellent people skills and the ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy while maintaining discretion;
True desire to satisfy the needs of guests in a fast-paced environment.

Your team and working environment:

Fast-paced Five Star Luxury Collection Hotel;
Awarded Four Stars in the prestigious Forbes Travel Guide Star Awards;
Located in the heart of the vibrant Halifax waterfront, minutes away from the Dartmouth ferry terminal;
A team of like-minded hospitality professionals that share a passion for service;
Back of house experience that puts employees first.

Employee Benefits:

Eligible for $500 signing bonus upon completion of probationary period
Eligible for shift premiums based on hotel capacity
Access to our employee development/education reimbursement program
Company scholarship program for employees and family members
Flexible work schedule
One earned day off every two months based on attendance
50% reimbursement of monthly transit pass
Access to our gym and fitness facilities
Uniform dry cleaning
Comprehensive Extended, Health, and Dental benefits
Opportunity to Participate in the Employer sponsored retirement savings program
Access to Marriott employee travel benefits

Access to Employee Assistance Program

Employee centric back of house experience

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

APPLY TODAY: For more information on the opportunities at the MUIR Hotel, please visit www.muirhotel.com. Please apply online or send your resume to recruitment@armourgroup.com. Please note that, while we thank all applicants for applying, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Reservations Agent manages incoming guest communications and maintains accurate reservation records across various booking channels. They also coordinate with the front office team to ensure seamless guest arrivals and maximize hotel occupancy.

Requirements

Candidates must have a high school diploma and 1 to 2 years of experience in a luxury hotel environment. Excellent communication skills and proficiency in hotel software are required for this role.

Skills

Reservations management
Customer service
Communication
Time management
Organizational skills
Active listening
Complaint handling
Property management systems
GDS
Revenue management
Attention to detail
Interpersonal skills
Diplomacy
Discretion
Hospitality

Benefits

Signing bonus
Shift premiums
Education reimbursement program
Company scholarship program
Flexible work schedule
Earned day off
Transit pass reimbursement
Gym and fitness facilities access
Uniform dry cleaning
Extended health benefits
Dental benefits
Retirement savings program
Marriott employee travel benefits
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Reservations
Luxury Hotel
Front Office
Revenue Management
GDS
IDS
Marriott BonVoy
Customer Experience
Property Management System
Guest Relations
Halifax
Travel Agents
Concierge
Booking Systems

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