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Added 1 min ago
GF
Customer Service Representative (Motivator) -Toronto Richmond and Bathurst
GoodLife Fitness
Toronto, ON
- Part-time
…Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us…
Added 17 mins ago
Brand Ambassador - Youth Sports
Community Sports Partners
Toronto, ON · Etobicoke, Ontario
Keep the front desk area organized and inviting
Added 17 mins ago
Brand Ambassador - Youth Sports
Community Sports Partners
Toronto, ON
Keep the front desk area organized and inviting
Added 17 mins ago
Brand Ambassador - Youth Sports
Community Sports Partners
Mississauga, ON
Keep the front desk area organized and inviting
Added 46 mins ago
CH
Night Audit - Part Time
Crescent Hotels & Resorts
Tecumseh, ON
- $18.95 CAD / hour
- Part-time
1 - 2 years: Previous front desk experience in a hotel is preferred
Added 46 mins ago
CS
Receptionist
Can-Tech Services
East Gwillimbury, ON
- Temporary
Ensure the Front Desk area is kept clean, presentable and in an orderly manner
Added 46 mins ago
AY
Brand Ambassador - Youth Sports
AGS Youth Soccer Club
Toronto, ON
- Full-time
Keep the front desk area organized and inviting
Added 46 mins ago
AY
Brand Ambassador - Youth Sports
AGS Youth Soccer Club
Toronto, ON · Etobicoke, ON
- Full-time
Keep the front desk area organized and inviting
Added 46 mins ago
AY
Brand Ambassador - Youth Sports
AGS Youth Soccer Club
Mississauga, ON
- Full-time
Keep the front desk area organized and inviting
Added 8 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Bridgewater, NS
- Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 8 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Port Coquitlam, BC
- Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 10 hours ago
BT
Client Service & Intake Administrator
Baker Tilly Canada
Iqaluit, NU
- Full-time
Provide reliable front-desk and intake coverage during tax season.
Added 11 hours ago
TD
Consultant
The Decision Lab
Montreal, QC
- Full-time
…science theory and application. The Consultant role is at the front line of bridging this gap. This means that we look for bright, capable and curious candidates with a strong grasp of…
Added 12 hours ago
OF
Membership Sales Associate
Orangetheory Fitness 168
Markham, ON
- $18 to $19 CAD / hour
- Part-time
Working at our front desk which includes answering phones and talking to members among other tasks
Added 13 hours ago
HG
B2B Sales Specialist
Hello Gubby
Remote, Canada
- Remote
Hello Gubby is the AI front desk for small businesses, and it’s growing into a full customer operations platform: the Intercom for small businesses.
Added 13 hours ago
CO
Customer Service Representative
City of Summerside
Summerside, PE
- Part-time
…to join our team at Credit Union Place, supporting both the Front Desk/Box Office and Bowling…
Added 14 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Bridgewater, NS
- Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 14 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Lethbridge, AB
- Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 14 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Lethbridge, AB
- Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 14 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
Port Coquitlam, BC
- Full-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 15 hours ago
W
(CAN) General Merchandise Associate
Walmart
Lethbridge, AB
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 16 hours ago
W
(CAN) General Merchandise Associate
Walmart
Bridgewater, NS
- Part-time
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 16 hours ago
SS
Gestionnaire mondial du centre de services/Manager Service Desk
SITA Switzerland Sarl
Montreal, QC
- Full-time
The future-state Global Service Desk operates as a consistent single front door across regions, shifts and channels. The role applies global standards through ServiceNow, trusted service…
Added 20 hours ago
WC
(CAN) General Merchandise Associate
Walmart Canada
London, ON
- Contract
Covers assigned areas of the sales floor and assists with Front End coverage when required. Communicates with other associates to ensure floor coverage is maintained and customer needs are…
Added 20 hours ago
BM
Front Desk Representative (Westin) - Year Round - Full Time
Blue Mountain Resort
The Blue Mountains, ON
- Full-time
FRONT DESK REPRESENTATIVE (WESTIN) – YEAR-ROUND

The Armour Group Limited

Muir - CORE Reservations Agent

Halifax, NS, Canada

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Job details

Experience: 1 to 2 years of luxury hotel or other hotel-related experience desired;
Posting language: English
Posted: Oct 5, 2026

Original job description

MUIR Hotel : CORE Reservations Agent

Located in the absolute centre of downtown in the vibrant Halifax waterfront, in the heart of the Queen’s Marque district, MUIR offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, the MUIR is presently seeking CORE Reservations Agent.

Reporting to the Director of Quality Assurance and Reservations, with dotted line to the Manager, the Reservation Agent is an analytical self-motivator who responds to communications from guests, travel agents, and referral networks concerning incoming reservations. The Reservation Agent supports Muir’s Revenue Department by creating and maintaining reservation records (usually by date of arrival) and alphabetically listing, preparing letters of confirmation, and promptly processes any cancellations and modifications.

Shifts: Vary in their start and end time and can change due to the needs of our guests. A mixture of days, evenings, holidays and weekend shifts.

What you will be doing as a CORE Reservations Agent:

Process reservations by mail, telephone, e-mail, GDS, fax or central reservation systems referral;
Process reservations from the sales office, other hotel departments, and travel agents;
Working closely with the Front Office team and prepare the list of expected arrivals, assisting in preregistration activities when appropriate, and processing advance reservation deposits;
Intimately familiar with all types of rooms available, their location, and layout;
Maximize occupancy and room rate on an ongoing daily/weekly/monthly basis;
Track future room availability on the basis of reservations;
Know the selling status, rates, and benefits of all packages plans;
Know the credit policy of the hotel and how to code each reservation, creating and maintaining reservation records by date of arrival and alphabetical listing;
Determine room rates based on the selling tactics of the hotel;
Prepare letters/e-mails/electronic letters of confirmation;
Link all reservations with guest history system and Marriott BonVoy loyalty program;
Process reservation information, cancellations, and modifications, and promptly relay information to the front desk;
Understand the hotel's policy on guaranteed reservations and no-shows;
Track future room availabilities on the basis of reservations;
Prepare expected arrival list for front office use;
Assist in pre-registration activities when appropriate;
Monitors advances deposit requirements, and process advance deposits on reservations;
Handle daily correspondence, responding to inquiries and making reservations as needed;
Make advance arrangements for client travel programs;
Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website;
Configuring rates on the hotel’s property management system;
Report any unusual and suspicious behaviour of guests or staff;
Conduct duties in a courteous, safe and efficient manner, in accordance with hotel policies and procedures, ensuring that the highest level of service and communication in maintained;
Comply with all Hotel Standards and Procedures including grooming and uniform standards;
Actively promote a considerate work environment, which cares for guests and associates alike;
Such other related duties and responsibilities as may be required from time to time.

Your experience and skills include:

High school graduate or equivalent required;
1 to 2 years of luxury hotel or other hotel-related experience desired;
Experience in hotel software and their functionalities is an asset;
Excellent time management, planning and organizational skills are a must;
Knowledge of Halifax area, familiarity with location, neighbourhood, and local attractions including restaurants, bars, and nightlife is a plus;
Excellent verbal and written communication skills, English a must; a second applicable language an asset;
Positive and can-do attitude;
Patience and strong active listening skills;
Effective complaint handling;
Excellent people skills and the ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy while maintaining discretion;
True desire to satisfy the needs of guests in a fast-paced environment.

Your team and working environment:

Fast-paced Five Star Luxury Collection Hotel;
Awarded Four Stars in the prestigious Forbes Travel Guide Star Awards;
Located in the heart of the vibrant Halifax waterfront, minutes away from the Dartmouth ferry terminal;
A team of like-minded hospitality professionals that share a passion for service;
Back of house experience that puts employees first.

Employee Benefits:

Eligible for $500 signing bonus upon completion of probationary period
Eligible for shift premiums based on hotel capacity
Access to our employee development/education reimbursement program
Company scholarship program for employees and family members
Flexible work schedule
One earned day off every two months based on attendance
50% reimbursement of monthly transit pass
Access to our gym and fitness facilities
Uniform dry cleaning
Comprehensive Extended, Health, and Dental benefits
Opportunity to Participate in the Employer sponsored retirement savings program
Access to Marriott employee travel benefits

Access to Employee Assistance Program

Employee centric back of house experience

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.

APPLY TODAY: For more information on the opportunities at the MUIR Hotel, please visit www.muirhotel.com. Please apply online or send your resume to recruitment@armourgroup.com. Please note that, while we thank all applicants for applying, only those selected for an interview will be contacted.

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More about this job

Responsibilities

The Reservations Agent manages incoming guest communications and maintains accurate reservation records across various booking channels. They also coordinate with the front office team to ensure seamless guest arrivals and maximize hotel occupancy.

Requirements

Candidates must have a high school diploma and 1 to 2 years of experience in a luxury hotel environment. Excellent communication skills and proficiency in hotel software are required for this role.

Skills

Reservations management
Customer service
Communication
Time management
Organizational skills
Active listening
Complaint handling
Property management systems
GDS
Revenue management
Attention to detail
Interpersonal skills
Diplomacy
Discretion
Hospitality

Benefits

Signing bonus
Shift premiums
Education reimbursement program
Company scholarship program
Flexible work schedule
Earned day off
Transit pass reimbursement
Gym and fitness facilities access
Uniform dry cleaning
Extended health benefits
Dental benefits
Retirement savings program
Marriott employee travel benefits
Employee assistance program

Visa sponsorship

Not detected in the job text

Keywords

Hospitality
Reservations
Luxury Hotel
Front Office
Revenue Management
GDS
IDS
Marriott BonVoy
Customer Experience
Property Management System
Guest Relations
Halifax
Travel Agents
Concierge
Booking Systems

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