Have you ever walked into a hotel and felt instantly welcomed by the front desk team's warm smile? That initial interaction sets the tone for your entire stay, and as our Front Desk Manager, you'll play a crucial role in ensuring every guest feels that same sense of hospitality magic. If you're ready to step into a dynamic position, where you'll blend hospitality with a touch of fun, then you're in the right place!
Your Primary Responsibilities Include:
- Support the Front Office by overseeing daily operations and acting as Manager on Duty.
- Address guest issues proactively and assist or act as an alternate for service recovery initiatives.
- Act as the main point of contact for handling and reporting client-related issues, including reservations, cancellations, and special requests.
- Responsible for front office staff schedules, staffing and time-off requests.
- Evaluate performance and provide feedback to front office staff, identifying areas for improvement and development opportunities.
- Mentor and hold front office staff accountable.
- Provide training and support when needed.
- Support the Front Desk operations overall by assisting with guest inquiries, reservations, check-ins/check-outs, and other typical day-to-day tasks.
Qualifications:
- 1-2 years of management or supervisor experience at the front desk in a hotel or in other hospitality establishments.
- Familiarity with Opera or any other property management system is beneficial.
- A "go-getter" who's not afraid to be hands-on. Working weekends and even the odd evening is to be expected in this role.
- A tech whiz - there's a lot of technology and hospitality software systems involved.
Of course, there are a plethora of other administrative items and the typical day-to-day operations that you'll be responsible for, but those are pretty hard to sum up in a job ad.
About Us:
As an independent, locally owned establishment, we invest in our hotel, foster an exceptional Crew, and strive for unparalleled guest experiences. Our Core Values - Above & Beyond, Fastidiousness, Got This, Unconventional, and Neighbourly - steer us toward service excellence. Our offerings include free parking, daily Crew lunches, health benefits, engaging staff events, and other fantastic perks.
If you're ready to take on a diverse role with plenty of room for growth and advancement, submit your application online and tell us why you should be our newest member of The Atlas° Crew!
