Find work in Canada.

321,520 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 10 mins ago
GO
Social Worker (Western Region)
Government of Newfoundland and Labrador
NL · Newfoundland and Labrador, Canada
- $40.88 to $49.71 CAD / hour
- Full-time
2. Use of private vehicle with business insurance
Added 10 mins ago
HC
Accounts Payable
Harris Computer
SK · Saskatchewan, Canada
- Full-time
Providing support to the Finance team and business unit leadership
Added 10 mins ago
SR
Development Associate
SmartCentres REIT
Vaughan, ON
- Full-time
Bachelor’s Degree in Business, Urban Planning, Urban Land Economics, Geography, Public Administration, Engineering, Architecture or related field;
Added 10 mins ago
SS
Site Security Manager
Securitas Security Services USA, Inc.
Quebec, QC
- $95,000 to $105,000 CAD / year
- Full-time
…our teams made up of Security Operations, Operations Support, Business Operations, Environmental Health and Safety, and Human Resources. As part of this team, you’ll work alongside a group…
Added 10 mins ago
IS
Senior Full stack Engineer - Node/Angular
Iris Software Inc.
Toronto, ON
- Contract
…fast, far-reaching digital transformations and achieve their business goals. A strategic partner to Fortune 500 and other top companies in financial services and many other industries, Iris…
Added 10 mins ago
CP
Senior Engineering Manager
Canada Packers Inc.
Brandon, MB
- Full-time
…accountability and a continuous improvement mindset to drive sustained business…
Added 10 mins ago
QH
Human Resources Consultant
Quinte Health
Belleville, ON
- Full-time
Successful completion of Post Secondary Studies in Human Resources, Industrial Relations, or Business Administration.
Added 10 mins ago
PE
Manager, Client Experience (Experiential Marketing)
Proof Experiences
Toronto, ON · Greater Toronto Area, Canada
- Full-time
· Actively seek out and participate in new business opportunities e.g. research, idea generation, proposal development contributions, presentation, etc.
Added 10 mins ago
3T
Java Developer with AI Tool Experience
360 Technology
Montreal, QC
- Contract
We are seeking a highly skilled Java Developer with 7-10 years of experience in designing and building enterprise-grade applications. The ideal candidate should have strong expertise in…
Added 10 mins ago
C
Business Intelligence & Data Platform Developer
Confidential
Vaughan, ON
- Full-time
We are looking for a candidate to join our Business Process Improvement team. In this role, you will collect report requirements, create complex datasets, and create reports/dashboards. You…
Added 10 mins ago
KC
Tax Specialist, US Corporate Tax
KPMG Canada
Toronto, ON
- $80,613 to $106,000 CAD / year
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 10 mins ago
ND
Hardware Asset Management Analyst - FTR
NTT DATA North America
Burnaby, BC
- Full-time
NTT DATA BCU is an entity of NTT DATA Services, a global business and IT services provider specializing in digital,
Added 11 mins ago
A
Intégrateur(trice) Commandes et Systèmes Propulsion / Propulsion Controls & System Integrator
Airbus
Montreal, QC · Mirabel, QC
- Full-time
Added 11 mins ago
RP
Sales Clerk - Front Shop
Rexall Pharmacy Group LTD
Milton, ON
- Part-time
Warm and fuzzy feelings knowing you have helped your community, your team, the business and social causes through the Rexall Care Network
Added 11 mins ago
CC
Career Services Coordinator-Malton(Mississauga, ON) campus, FTE
CIMT College
Mississauga, ON
- $19 to $22 CAD / hour
- Full-time
…and development across the areas of technology, healthcare, business and…
Added 11 mins ago
EC
Communications Fundraising Associate
Envision Community Living
Steinbach, MB
- Full-time
Educational background in areas such as Communications, Business Management, Marketing, Multimedia Arts. Combination of work experience will be considered.
Added 11 mins ago
Field Embedded Solutions Analyst - Construction
Kiewit
Toronto, ON
Bachelor’s degree in Data Analytics, Business Analytics, Engineering, Construction Management, Computer Science, Information Systems, or a related field. Equivalent relevant experience will…
Added 11 mins ago
Sr Underwriter / Field Underwriter - Commercial Mid-Market, Northern Alberta
Wawanesa Insurance
AB · Calgary, AB · Edmonton, AB (Hybrid), AB
…strong underwriting, trusted broker partnerships, and proactive business…
Added 11 mins ago
Supply Chain Manager
Excelitas Technologies
Mississauga, ON
As leader of the purchasing group, he/she must provide technical/business leadership and guidance in all responsible areas to ensure practices are in keeping with the needs of the Company’s…
Added 11 mins ago
JC
Payments Merchant Services - Relationship Manager - Senior Associate
JPMorgan Chase & Co.
Toronto, ON
- Full-time
…tailored payment processing solutions to meet each client’s unique business…
Added 11 mins ago
Manager, Privacy Advisory Services - Global Compliance
Scotiabank
Toronto, ON
…procedures in a timely manner and make recommendations to mitigate business, compliance, and operational…
Added 11 mins ago
RJ
Senior Trust Advisor
Raymond James
Victoria, BC · Vancouver, BC
- Full-time
…Trust Solutions. The successful candidate will be engaged in business development strategies to drive partnership internally with RJL financial advisors as well as externally with a COI…
Added 11 mins ago
GN
Senior Manager, Tourism and Market Development
Groupe Nordik
Gatineau, QC
- Full-time
…Director, Marketing and Sales, the manager will develop our B2B business channel (hotels, tour operators, travel agencies, companies and organizations) and our ties with the tourism…
Added 11 mins ago
Senior Advisor, International Relations
National Research Council Canada
Ottawa, ON
Organizational Unit: Business and International Innovation
Added 11 mins ago
Bilingual Client Service Processor
The Canada Life Assurance Company
Montreal, QC
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed…

The BMI Group

IT Support Specialist

Thorold, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Apr 4, 2027
Experience: 3+ years of Tier 2 or higher IT support experience
Posting language: English
Posted: Oct 6, 2026

Original job description

Full-Time | Southern Ontario / GTA | Hybrid | Occasional Travel | Salary Range $60,000-80,000 + Benefits

About Us

The BMI Group is a growing, multi-faceted organization with operations across real estate, development, construction, environmental services, hospitality, and more. With a growing team and multiple locations, our business is always evolving, and so is the technology that supports it.

We’re building out our IT environment alongside that growth, which means this is a great time to join the team. As our IT Support Specialist, you’ll be a key point of contact for employees across the organization, helping solve day-to-day technical challenges while also contributing to the systems, processes, and improvements that will support BMI as we continue to grow.

If you’re someone who enjoys solving problems, working with people, and having a visible impact on the way technology works across an organization, we’d love to hear from you.

The Opportunity

We’re looking for an IT Support Specialist who knows their way around a technical problem, but also knows how to work with people.

You’ll be the primary point of contact for day-to-day IT support across the organization, taking issues from the initial request through to resolution. You’ll work with a wide range of people, devices, systems, and challenges, so no two days will look exactly the same.

This is a Tier 2 support role, so we’re looking for someone who can go beyond the standard password reset or scripted fix. You should be comfortable digging into a problem, figuring out what’s actually happening, and finding a solution when the answer isn’t immediately obvious.

You’ll have plenty of opportunity to use your technical skills, but just as important is how you work with people. We’re looking for someone who is approachable, resourceful, patient, and willing to take ownership when something needs to be figured out.

If you like variety, enjoy solving problems, and want to be someone people can count on when technology isn’t cooperating, this could be a great fit.

What You’ll Do

Be the primary point of contact for day-to-day IT support, managing requests from intake through resolution.
Troubleshoot and resolve Tier 2 issues across Microsoft 365, Windows and Apple devices, hardware, software, and user access.
Prioritize incoming requests based on urgency, business impact, and employee needs.
Support onboarding and offboarding, including account setup, access, software, and equipment.
Coordinate software installations, device setup, and other technical requirements.
Work directly with employees to understand what’s happening, explain solutions clearly, and follow through.
Research and troubleshoot unfamiliar or undocumented technical issues using available resources and sound problem-solving.
Travel periodically to company locations throughout Southern Ontario for hands-on support.
Participate in occasional after-hours on-call support for urgent or critical issues. This is not the norm, and regular hours are standard business hours.
As capacity allows, contribute to broader IT initiatives, including security, procurement, systems improvements, and other projects.

What Makes Someone Successful Here

You know how to triage. When six things come in at once, you can figure out what needs attention first, what can wait, and how to keep people informed.
You’re resourceful. You don’t need to know every answer. You know how to research, test, troubleshoot, and find reliable answers when something unfamiliar lands in your queue.
You care about the person behind the ticket. A frustrated employee doesn’t need more jargon. You listen, stay patient, explain things in plain English, and help them feel supported while you solve the problem.
You take ownership. You don’t just close tickets. You follow through, communicate when something is taking longer than expected, and make sure the issue is actually resolved.
You like figuring things out. Not every problem comes with a knowledge-base article. You’re comfortable working through the unknown.
You look for the real fix. You’d rather fix the root of a problem than keep putting a band-aid on it. You notice recurring issues and look for ways to make things work better.
You bring a positive attitude. You communicate openly, assume good intent, and understand that a good working relationship goes both ways. Our employees treat our IT team with respect, and we expect that same approach from our team.
You value a healthy approach to work-life balance. We believe good work and a healthy work-life balance go hand in hand. Take care of yourself, manage your time well, and contribute to a positive and sustainable team.

What You’ll Bring

3+ years of Tier 2 or higher IT support experience
3+ years supporting and administering Microsoft 365 environments, including Entra ID, Outlook, Teams, SharePoint, and OneDrive
Experience troubleshooting beyond basic Tier 1 support
Strong working knowledge of Windows environments and experience supporting hardware and software
Experience managing multiple support requests and competing priorities
Strong customer service and communication skills, with the ability to work comfortably with non-technical users
Practical, analytical, and resourceful troubleshooting skills
Ability to work independently, take ownership, and know when to ask for help or escalate
Hands-on or field support experience is an asset
Experience in an MSP, multi-location, or varied IT environment is an asset
Ability to travel periodically throughout Southern Ontario
Post-secondary education in IT, IS, CS, or a related field is preferred, but not required

Nice to Have

Experience with any of the following is an asset:

Intune or other device management / MDM platforms
Microsoft security tools and concepts, including MFA and conditional access
SharePoint administration or document management
RMM platforms
IT security and endpoint management
Multi-location, multi-entity, or multi-brand organizations

Why Join Us?

You’ll be joining an organization where technology is actively evolving and where your work will have a visible impact.
This isn’t a role where you’ll be one technician among dozens working on a narrow piece of the environment. You’ll become a key point of contact for our employees, work through a wide variety of technical challenges, and have a hand in making the IT experience better for the people who rely on it every day.
Frontline support is the core of this role, but as you get to know our environment and demonstrate what you can do, there will be opportunities to contribute to broader infrastructure, security, systems, and technology initiatives.
We’re looking for someone who wants to do good work, enjoys figuring things out, and takes pride in being someone people can count on. If that sounds like you, we’d like to hear from you.

Working Conditions

Hybrid work environment with regular on-site presence
Occasional travel to company locations throughout Southern Ontario
Primarily office-based, hands-on technical support
Occasional after-hours on-call support for urgent or critical issues
Work may involve moving, setting up, and handling IT equipment, computers, monitors, and peripherals

Inclusivity & Accommodations

We want everyone to feel welcome and supported throughout our hiring process. We encourage applications from all qualified individuals. If you need accommodation at any stage of the recruitment process, please let us know. We’ll work with you to make sure you have what you need to participate fully.

Our Hiring Process

Every application is reviewed by our hiring team. We do not use artificial intelligence to screen, assess, or make hiring decisions as part of our recruitment process. We believe hiring is about getting to know the person behind the résumé.

Thank You for Applying

We appreciate the time and interest you’ve taken to apply. While we’d like to connect with everyone, only candidates selected to move forward in the process will be contacted.

Apply About employer

More about this job

Responsibilities

Provide day-to-day Tier 2 IT support across Microsoft 365, Windows and Apple devices, hardware, software, and user access, managing requests from intake through resolution. Support employee onboarding and offboarding, prioritize and communicate about issues, travel to company locations as needed, and contribute to IT security, procurement, and systems improvement initiatives.

Requirements

Candidates need at least three years of Tier 2 or higher IT support experience and at least three years supporting and administering Microsoft 365, including Entra ID, Outlook, Teams, SharePoint, and OneDrive. They should have strong Windows and hardware/software troubleshooting skills, effective customer service and communication abilities, and be able to manage competing priorities, work independently, and travel periodically; related post-secondary education is preferred but not required.

Skills

Tier 2 IT Support
Microsoft 365 Administration
Entra ID
Windows Support
Apple Device Support
Hardware Troubleshooting
Software Troubleshooting
User Access Management
Incident Triage
Customer Service
Technical Communication
Onboarding and Offboarding
Device Setup
Root Cause Analysis
Field Support
IT Security

Visa sponsorship

Not detected in the job text

Keywords

Microsoft 365
Entra ID
Outlook
Microsoft Teams
SharePoint
OneDrive
Windows
Apple Devices
Intune
Mobile Device Management
Microsoft Security Tools
Multi-Factor Authentication
Conditional Access
Remote Monitoring and Management
Endpoint Management
IT Security
Tier 2 Support
IT Service Requests
Incident Triage
Hardware Troubleshooting
Software Troubleshooting
User Access Management
Onboarding and Offboarding
Device Setup
Field Support
Root Cause Analysis
IT Procurement
Systems Improvement
Multi-Location IT Support
After-Hours On-Call Support

Report this job