Full-Time | Southern Ontario / GTA | Hybrid | Occasional Travel | Salary Range $60,000-80,000 + Benefits
About Us
The BMI Group is a growing, multi-faceted organization with operations across real estate, development, construction, environmental services, hospitality, and more. With a growing team and multiple locations, our business is always evolving, and so is the technology that supports it.
We’re building out our IT environment alongside that growth, which means this is a great time to join the team. As our IT Support Specialist, you’ll be a key point of contact for employees across the organization, helping solve day-to-day technical challenges while also contributing to the systems, processes, and improvements that will support BMI as we continue to grow.
If you’re someone who enjoys solving problems, working with people, and having a visible impact on the way technology works across an organization, we’d love to hear from you.
The Opportunity
We’re looking for an IT Support Specialist who knows their way around a technical problem, but also knows how to work with people.
You’ll be the primary point of contact for day-to-day IT support across the organization, taking issues from the initial request through to resolution. You’ll work with a wide range of people, devices, systems, and challenges, so no two days will look exactly the same.
This is a Tier 2 support role, so we’re looking for someone who can go beyond the standard password reset or scripted fix. You should be comfortable digging into a problem, figuring out what’s actually happening, and finding a solution when the answer isn’t immediately obvious.
You’ll have plenty of opportunity to use your technical skills, but just as important is how you work with people. We’re looking for someone who is approachable, resourceful, patient, and willing to take ownership when something needs to be figured out.
If you like variety, enjoy solving problems, and want to be someone people can count on when technology isn’t cooperating, this could be a great fit.
What You’ll Do
- Be the primary point of contact for day-to-day IT support, managing requests from intake through resolution.
- Troubleshoot and resolve Tier 2 issues across Microsoft 365, Windows and Apple devices, hardware, software, and user access.
- Prioritize incoming requests based on urgency, business impact, and employee needs.
- Support onboarding and offboarding, including account setup, access, software, and equipment.
- Coordinate software installations, device setup, and other technical requirements.
- Work directly with employees to understand what’s happening, explain solutions clearly, and follow through.
- Research and troubleshoot unfamiliar or undocumented technical issues using available resources and sound problem-solving.
- Travel periodically to company locations throughout Southern Ontario for hands-on support.
- Participate in occasional after-hours on-call support for urgent or critical issues. This is not the norm, and regular hours are standard business hours.
- As capacity allows, contribute to broader IT initiatives, including security, procurement, systems improvements, and other projects.
What Makes Someone Successful Here
- You know how to triage. When six things come in at once, you can figure out what needs attention first, what can wait, and how to keep people informed.
- You’re resourceful. You don’t need to know every answer. You know how to research, test, troubleshoot, and find reliable answers when something unfamiliar lands in your queue.
- You care about the person behind the ticket. A frustrated employee doesn’t need more jargon. You listen, stay patient, explain things in plain English, and help them feel supported while you solve the problem.
- You take ownership. You don’t just close tickets. You follow through, communicate when something is taking longer than expected, and make sure the issue is actually resolved.
- You like figuring things out. Not every problem comes with a knowledge-base article. You’re comfortable working through the unknown.
- You look for the real fix. You’d rather fix the root of a problem than keep putting a band-aid on it. You notice recurring issues and look for ways to make things work better.
- You bring a positive attitude. You communicate openly, assume good intent, and understand that a good working relationship goes both ways. Our employees treat our IT team with respect, and we expect that same approach from our team.
- You value a healthy approach to work-life balance. We believe good work and a healthy work-life balance go hand in hand. Take care of yourself, manage your time well, and contribute to a positive and sustainable team.
What You’ll Bring
- 3+ years of Tier 2 or higher IT support experience
- 3+ years supporting and administering Microsoft 365 environments, including Entra ID, Outlook, Teams, SharePoint, and OneDrive
- Experience troubleshooting beyond basic Tier 1 support
- Strong working knowledge of Windows environments and experience supporting hardware and software
- Experience managing multiple support requests and competing priorities
- Strong customer service and communication skills, with the ability to work comfortably with non-technical users
- Practical, analytical, and resourceful troubleshooting skills
- Ability to work independently, take ownership, and know when to ask for help or escalate
- Hands-on or field support experience is an asset
- Experience in an MSP, multi-location, or varied IT environment is an asset
- Ability to travel periodically throughout Southern Ontario
- Post-secondary education in IT, IS, CS, or a related field is preferred, but not required
Nice to Have
Experience with any of the following is an asset:
- Intune or other device management / MDM platforms
- Microsoft security tools and concepts, including MFA and conditional access
- SharePoint administration or document management
- RMM platforms
- IT security and endpoint management
- Multi-location, multi-entity, or multi-brand organizations
Why Join Us?
- You’ll be joining an organization where technology is actively evolving and where your work will have a visible impact.
- This isn’t a role where you’ll be one technician among dozens working on a narrow piece of the environment. You’ll become a key point of contact for our employees, work through a wide variety of technical challenges, and have a hand in making the IT experience better for the people who rely on it every day.
- Frontline support is the core of this role, but as you get to know our environment and demonstrate what you can do, there will be opportunities to contribute to broader infrastructure, security, systems, and technology initiatives.
- We’re looking for someone who wants to do good work, enjoys figuring things out, and takes pride in being someone people can count on. If that sounds like you, we’d like to hear from you.
Working Conditions
- Hybrid work environment with regular on-site presence
- Occasional travel to company locations throughout Southern Ontario
- Primarily office-based, hands-on technical support
- Occasional after-hours on-call support for urgent or critical issues
- Work may involve moving, setting up, and handling IT equipment, computers, monitors, and peripherals
Inclusivity & Accommodations
We want everyone to feel welcome and supported throughout our hiring process. We encourage applications from all qualified individuals. If you need accommodation at any stage of the recruitment process, please let us know. We’ll work with you to make sure you have what you need to participate fully.
Our Hiring Process
Every application is reviewed by our hiring team. We do not use artificial intelligence to screen, assess, or make hiring decisions as part of our recruitment process. We believe hiring is about getting to know the person behind the résumé.
Thank You for Applying
We appreciate the time and interest you’ve taken to apply. While we’d like to connect with everyone, only candidates selected to move forward in the process will be contacted.
