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Added 2 days ago
C
In-ratio Program Supervisor
CarePros
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- Full-time
The Program Supervisor directly supports youth with complex behavioural needs, significant trauma, emotional dysregulation, and high-acuity support requirements. The youth in our care…
Added 2 days ago
PC
Senior Administrative Services Assistant, PCCP (1306-26-19)
Peterborough County
Peterborough, ON
- $35.02 to $41.21 CAD / hour
- Full-time
The Senior Administrative Services Assistant, PCCP provides senior level administrative support to the Peterborough County-City Paramedics department. This position contributes to the…
Added 2 days ago
Industrial Mechanical Estimator
Pomerleau
Montreal, QC
…role or connect with one of our recruiters to learn how we can support you throughout the…
Added 2 days ago
UR
Equipment Associate
United Rentals
Burnaby, BC
- Full-time
…That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also…
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OH
Senior Advisor, Clinical Cardiac
Ontario Health
Toronto, ON
- Full-time
Flexible health care or wellness spending accounts, plus an inclusive program to support your overall well-being
Added 2 days ago
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Personal Banking Associate Trainee (Full time)- Langelier, Montreal
TD
Montreal, QC
- Full-time
Support the frontline staff with scheduled cash and non-cash transactions; resolve critical issues and report non-standard matters to management
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Senior Manager, Operational Resilience Scenario Testing
TD
Toronto, ON
- Full-time
· Forecast and manage team capacity, external support and program financials in line with investment governance and approved budgets.
Added 2 days ago
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Manager, Operational Resilience Scenario Testing
TD
Toronto, ON
- Full-time
· Support maintenance of the risk-based testing universe and roadmap, reflecting critical operations, material vulnerabilities, emerging threats, significant change, incidents and prior…
Added 2 days ago
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Asset Protection Manager
SIGA
Carlyle, SK
- Full-time
Applicants should note that SIGA does not currently participate in the Saskatchewan Immigrant Nominee Program (SINP) for this type of position and will not support a SINP Job Approval.
Added 2 days ago
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Administration Manager
SIGA
Carlyle, SK
- Full-time
Applicants should note that SIGA does not currently participate in the Saskatchewan Immigrant Nominee Program (SINP) for this type of position and will not support a SINP Job Approval.
Added 2 days ago
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Manager, Operations
Medavie
Campbellton, NB · NB ANB Campbellton
- Full-time
Our company is currently looking for new team members to support its mission of providing excellence in emergency and community care within our various programs, namely Ambulance New…
Added 2 days ago
Customer Service Representative
Circle K
Lower Sackville, NS
You will greet customers, run the cash register, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store…
Added 2 days ago
EA
Ground Operations Trainer
Executive Aviation
Hamilton, ON
- Full-time
Executive Aviation is looking for a Ground Operations Trainer to lead the training program for our Hamilton Below the Wing team. Specifically, we are looking for someone to train employees…
Added 2 days ago
PA
Parts Receiver (Parts Wholesale GTA)
Performance Auto Group
Brampton, ON
- Full-time
Empowerment: We encourage and support our people in taking initiative
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Rental Coordinator
Battlefield Equipment Rentals
Ajax, ON
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Employee assistance program & counselling support
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BE
Branch Manager
Battlefield Equipment Rentals
Belleville, ON
- Full-time
Employee assistance program & counselling support
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BE
Rental Coordinator
Battlefield Equipment Rentals
Halifax, NS
- Full-time
Employee assistance program & counselling support
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YO
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YMCA of Hamilton|Burlington|Brantford
Hamilton, ON
- Part-time
Consistently work towards meeting and exceeding standards as defined by the Downtown Hamilton Family YMCA: Y Way standards evaluation program.
Added 2 days ago
HP
381-26 Manager, Patient Care, Surgical Services, Full-Time, Alliance Wide
Huron Perth Healthcare Alliance
Clinton, ON · Seaforth, ON · St. Marys, ON · Stratford, ON
- Full-time
…and coordinate departmental activities, optimize workflow and support effective patient flow within the departments across other patient care areas and with external partners. This will…
Added 2 days ago
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Environmental Services I
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Kawartha Lakes, ON · Lindsay, ON
- Temporary
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Added 2 days ago
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Transmission Lines Engineer
CIMA+
Regina, SK
- $106,720 to $146,740 CAD / year
- Full-time
…sustainability, multidisciplinary agility and collaboration, we support our clients at all stages of their projects, from feasibility studies to commissioning. From the production of…
Added 2 days ago
TI
Senior System Analyst
Teckhorizon Inc
Toronto, ON
- Contract
…systems analysis, configuration, integrations, and production…
Added 2 days ago
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Power Systems Studies Engineer: Grounding Medium- and High-Voltage (MV/HV) Power Studies
CIMA+
Saskatoon, SK
- $110,480 to $151,910 CAD / year
- Full-time
…sustainability, multidisciplinary agility, and collaboration, we support our clients at every stage of their projects, from feasibility studies to commissioning. From producing electricity…
Added 2 days ago
TB
Client Experience Coordinator
The BUSY Group Canada
Cargill, ON
- Full-time
· Complete initial screening and service navigation activities within the boundaries of the role, including support for the Common Assessment Tool where assigned and trained.
Added 2 days ago
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Transmission Lines Engineer
CIMA+
Vancouver, BC
- $106,720 to $146,740 CAD / year
- Full-time
…sustainability, multidisciplinary agility and collaboration, we support our clients at all stages of their projects, from feasibility studies to commissioning. From the production of…

The BUSY Group Canada

Client Experience Coordinator

Cargill, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

PURPOSE STATEMENT

The Client Experience Coordinator is the first point of contact for clients, employers, partners and visitors. The role manages access, inquiries, registration, appointment coordination and service navigation so that each person receives timely, accurate information and reaches the appropriate service pathway without being passed from door to door.

Success is measured through responsive service, accurate records, timely appointments and referrals, effective follow-up, smooth front-of-house operations and a welcoming, accessible client experience across in-person, telephone and digital channels.

OUR PURPOSE

· To make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

BUSYOLOGY

At the heart of BUSYology is a commitment to fostering a culture of continuous learning, development, investment and celebration.

Where our company culture thrives on the dynamic energy of a bustling environment. We believe in harnessing the power of BUSYness to fuel collaboration, innovation and impact. Our workplace is not just busy - it's a vibrant ecosystem where everyone’s contributions are valued and each moment is an opportunity for growth.

OUR GUIDING PRINCIPLES

· See and listen to everyone in ways that inspire self-worth and courageous action.

· Keep exploring and expanding what is possible for our clients.

· Connect and collaborate to go further than you can on your own.

· When the decision is challenging, go for the greater good.

· Be brilliant. Give yourself and others permission to excel proudly in service of our purpose.

REPORTING

This position reports to the Team Lead.

KEY RESPONSIBILITIES

· Serve as the first point of contact for clients, employers, community partners and visitors in person, by telephone, by email and through approved digital channels.

· Provide clear and accurate information about available employment services, eligibility, appointments, job-search resources and community supports.

· Register and onboard new clients, collect required information and consent, and ensure records are complete before referral to the appropriate team member.

· Complete initial screening and service navigation activities within the boundaries of the role, including support for the Common Assessment Tool where assigned and trained.

· Schedule and coordinate client appointments, manage calendars and support an efficient flow of clients through the service.

· Monitor attendance, follow up missed appointments and conduct appropriate re-engagement activity in accordance with service standards.

· Direct clients to Employment Counsellors, Job Developers, Specialist Employment Staff or external community services according to identified need and program procedures.

· Respond promptly and professionally to inquiries, concerns and routine complaints, escalating matters that require clinical, case-management or supervisory judgement.

· Maintain a calm, welcoming and accessible reception environment, including support for clients who may be distressed, unfamiliar with services or experiencing communication barriers.

· Document inquiries, registrations, appointments, referrals, attendance and follow-up accurately and promptly in required systems.

· Track referral sources and service-access patterns and alert the Team Lead to recurring barriers, demand pressures or gaps in the client experience.

· Support team communications, workshops, outreach activity and routine administrative requirements that keep frontline services operating effectively.

· Protect client privacy and follow organizational requirements for accessibility, information security, health and safety and records management.

KNOWLEDGE SKILLS AND EXPERIENCE

· Strong customer-service and interpersonal skills, with a professional, welcoming and composed manner.

· Ability to manage simultaneous in-person, telephone, email and system demands in a busy environment.

· Strong organization, prioritization, attention to detail and follow-through.

· Ability to communicate clearly with people from diverse backgrounds and with different accessibility or communication needs.

· Good judgement about what can be resolved directly and what must be referred or escalated.

· Accurate data-entry and documentation skills.

· Confidence learning and using multiple databases, scheduling tools and Microsoft 365 applications.

· Commitment to accessible, culturally responsive, trauma-informed and person-centred service.

QUALIFICATIONS

· Post-secondary education in office administration, customer service, social services or a related field is an asset; equivalent relevant experience will be considered.

· At least two years of experience in reception, customer service, administration, call-centre or another high-volume client-facing environment.

· Experience in employment services, community services or a publicly funded program is an asset.

· Knowledge of local employment and community resources is an asset.

· Bilingual English and French capability is an asset for designated locations.

· Satisfactory criminal record check, where required for the position.

EMPLOYMENT CONDITIONS

This is an anticipated opportunity associated with a prospective Integrated Employment Services contract and is conditional upon contract award, organizational approval and completion of required pre-employment checks. Duties, reporting relationships and work location may be adjusted to meet final program requirements.

The BUSY Group Canada is committed to inclusive employment practices. Accommodation is available throughout the recruitment process and during employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Applicants may request accommodation at any stage.

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More about this job

Responsibilities

Serve as the first point of contact for clients and other visitors, providing information, registering clients, coordinating appointments, and directing people to appropriate internal or community services. Maintain accurate records, follow up on attendance and referrals, support smooth front-of-house operations, and protect client privacy.

Requirements

At least two years of experience in reception, customer service, administration, call-centre work, or another high-volume client-facing environment is required. Post-secondary education in office administration, customer service, social services, or a related field is an asset, along with strong communication, organization, documentation, and digital-tool skills.

Skills

Customer Service
Interpersonal Communication
Appointment Scheduling
Client Registration
Service Navigation
Initial Screening
Data Entry
Documentation
Organization
Prioritization
Follow-Up
Referral Coordination
Conflict De-escalation
Accessibility
Microsoft 365
Database and Scheduling Tools

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Reception
Customer Service
Employment Services
Client Registration
Client Onboarding
Service Navigation
Common Assessment Tool
Appointment Coordination
Calendar Management
Attendance Monitoring
Client Re-engagement
Referral Coordination
Community Resources
Data Entry
Records Management
Microsoft 365
Database Systems
Scheduling Tools
Accessibility
Culturally Responsive Service
Trauma-Informed Service
Person-Centred Service
Information Security
Health and Safety

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