Jobs in Canada

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Added 7 hours ago
K
Bilingual Billing Specialist, National Billing Delivery Centre
KPMG
Quebec, QC
- Full-time
…basis, work closely with partners to ensure the investment in client work in progress (WIP) is kept to a minimum and manage escalations. This position reports to the Billing Delivery Center…
Added 9 hours ago
H
Bilingual Recruiter
Hays
Calgary, AB
- Full-time
…people as well as our customers. With over 50 years of business success across 31 countries, we have built a reputation as the world leader in specialist recruitment and workforce…
Added 14 hours ago
JP
Spécialiste, Validation / Specialist, Validation
Jubilant Pharma Limited
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Job Title: Spécialiste, Validation / Specialist, Validation
Added 2 days ago
Sr. Underwriter Full Case
MCAP
Waterloo, ON · Vancouver, BC · Toronto, ON · Montreal, QC · Calgary, AB
individuals who are recognized for their expertise and success! At MCAP, your
Added 2 days ago
T
Contact Centre Representative – TD Auto Finance, Customer Service Specialist
TD
Brossard, QC
- Full-time
…customers. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers through inbound and outbound…
Added 2 days ago
T
Contact Centre Representative – TD Auto Finance, Customer Service Specialist
TD
Toronto, ON
- Full-time
…customers. Your role within the Contact Center is essential to TD's success, as our customers are at the center of everything we do. You'll support customers through inbound and outbound…
Added 2 days ago
S2
Senior Client Success Specialist | Canada & U.S.
Solutions 2 GO Inc.
Brampton, ON
- $65,000 to $70,000 CAD / year
- Full-time
The Senior Client Success Specialist serves as the primary operational contact for key US accounts, connecting customers with Sales, Product, Planning and Logistics to ensure accurate and…
Added 2 days ago
S2
Senior Client Success Specialist | Canada & U.S.
Solutions 2 GO Inc.
Brampton, ON
- Full-time
The Senior Client Success Specialist serves as the primary operational contact for key US accounts, connecting customers with Sales, Product, Planning and Logistics to ensure accurate and…
Added 3 days ago
BS
Bilingual Commercial Mortgage Funding & Closing Specialist
Bilingual Source
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Our client, an established organization in the financial services sector, is seeking a Bilingual Commercial Mortgage Funding & Closing Specialist to coordinate commercial mortgage…
Added 3 days ago
BL
Sr. Specialist, Marketing & Communications
Borden Ladner Gervais LLP (BLG)
Montreal, QC
- Full-time
…les instants. Nos ressources remarquables et notre expérience client exceptionnelle font notre…
Added 3 days ago
A
Manager, Sales Compensation
Aviso
Toronto, ON
- $110,000 to $135,000 CAD / year
- Full-time
Oversee the day-to-day administration of sales compensation programs and provide guidance and support to the Commission Specialist
Added 6 days ago
SR
Regional Technical Sales Manager
STRIVE Recruitment Inc.
Delson, QC
- $110,000 to $115,000 CAD / year
- Full-time
STRIVE is a specialist recruitment firm offering professional recruitment services across Accounting & Finance, Corporate Administration, Operations, and Technology. We pride ourselves on…
Added 6 days ago
TB
Client Experience Coordinator
The BUSY Group Canada
Cargill, ON
- Full-time
Success is measured through responsive service, accurate records, timely appointments and referrals, effective follow-up, smooth front-of-house operations and a welcoming, accessible client…
Added 7 days ago
R
Bilingual Operations Specialist- EN
RBC
Montreal, QC
- Full-time
As an Operations Specialist within the CARDs EAC (Expert Advice Centre) Team your primary responsibility is providing professional, attentive, and accurate information on credit card…
Added 7 days ago
M
Bilingual Life Events Specialist
Manulife
Halifax, NS · Waterloo, ON · Montreal, QC
- Full-time
…banking experience to fill the full-time role of Life Events Specialist. The ideal candidate will excel in providing prompt and accurate service to existing clients whose needs have changed…
Added 7 days ago
Customer Processing Representative (Bilingual)
The Canada Life Assurance Company
Montreal, QC
…attention to detail and ability to stay focused will be key to your…
Added 7 days ago
RB
Bilingual Operations Specialist
Royal Bank of Canada
Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
As an Operations Specialist within the CARDs EAC (Expert Advice Centre) Team your primary responsibility is providing professional, attentive, and accurate information on credit card…
Added 7 days ago
R
Bilingual Operations Specialist
RBC
Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
As an Operations Specialist within the CARDs EAC (Expert Advice Centre) Team your primary responsibility is providing professional, attentive, and accurate information on credit card…
Added 7 days ago
LH
Senior Systems Deployment Specialist
LGI Healthcare Solutions
Montreal, QC
- Full-time
The Senior Systems Deployment Specialist remotely installs, upgrades, enhances, relocates, and migrates products and their components within each client’s environment. The specialist…
Added 7 days ago
BM
Bilingual talent acquisition specialist
Brand Momentum
Mississauga, ON
- Contract
Enduring Success: We are not just about achieving success; we're about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client…
Added 8 days ago
Client Service Specialist Commercial Banking (12 month contract)
Scotiabank
Brossard, QC
Responsibilities include a variety of service activities such as resolution of client inquiries and challenges and educating customers on our processes and setting/managing expectations…
Added 8 days ago
GR
Marketing Specialist
Goldbeck Recruiting
Surrey, BC
- Full-time
Full bilingual proficiency in English and French is a requirement, given the client’s national focus.
Added 8 days ago
B
Bilingual Senior Talent Acquisition Specialist
BDO
Ottawa, ON · Toronto, ON · Montreal, QC
- Full-time
We are actively seeking a Bilingual Senior Talent Acquisition Specialist to play a key role in supporting the continued growth of our Tax service line.
Added 8 days ago
RB
Insurance Advisor - Life, Health & Wealth
Royal Bank of Canada
St. John's, NL
- Full-time
…and advice to your existing network of referrals and new RBC client acquisitions. Your drive to understand the full-suite of RBC Insurance Life, Whole Life, Living Benefits, & Wealth…
Added 8 days ago
A
ILS Specialist
Actalent
Ottawa, ON
- $100,000 to $130,000 CAD / year
- Full-time
This role offers the opportunity to support advanced systems across multiple Integrated Logistics Support (ILS) disciplines, including Logistics Support Analysis, Configuration Management,…

The BUSY Group Canada

Client Experience Coordinator

Cargill, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 6, 2026
Posting language: English
Posted: Nov 6, 2026

Original job description

PURPOSE STATEMENT

The Client Experience Coordinator is the first point of contact for clients, employers, partners and visitors. The role manages access, inquiries, registration, appointment coordination and service navigation so that each person receives timely, accurate information and reaches the appropriate service pathway without being passed from door to door.

Success is measured through responsive service, accurate records, timely appointments and referrals, effective follow-up, smooth front-of-house operations and a welcoming, accessible client experience across in-person, telephone and digital channels.

OUR PURPOSE

· To make skills, education and employment accessible to every person, so they can create their own world of unbounded possibilities.

BUSYOLOGY

At the heart of BUSYology is a commitment to fostering a culture of continuous learning, development, investment and celebration.

Where our company culture thrives on the dynamic energy of a bustling environment. We believe in harnessing the power of BUSYness to fuel collaboration, innovation and impact. Our workplace is not just busy - it's a vibrant ecosystem where everyone’s contributions are valued and each moment is an opportunity for growth.

OUR GUIDING PRINCIPLES

· See and listen to everyone in ways that inspire self-worth and courageous action.

· Keep exploring and expanding what is possible for our clients.

· Connect and collaborate to go further than you can on your own.

· When the decision is challenging, go for the greater good.

· Be brilliant. Give yourself and others permission to excel proudly in service of our purpose.

REPORTING

This position reports to the Team Lead.

KEY RESPONSIBILITIES

· Serve as the first point of contact for clients, employers, community partners and visitors in person, by telephone, by email and through approved digital channels.

· Provide clear and accurate information about available employment services, eligibility, appointments, job-search resources and community supports.

· Register and onboard new clients, collect required information and consent, and ensure records are complete before referral to the appropriate team member.

· Complete initial screening and service navigation activities within the boundaries of the role, including support for the Common Assessment Tool where assigned and trained.

· Schedule and coordinate client appointments, manage calendars and support an efficient flow of clients through the service.

· Monitor attendance, follow up missed appointments and conduct appropriate re-engagement activity in accordance with service standards.

· Direct clients to Employment Counsellors, Job Developers, Specialist Employment Staff or external community services according to identified need and program procedures.

· Respond promptly and professionally to inquiries, concerns and routine complaints, escalating matters that require clinical, case-management or supervisory judgement.

· Maintain a calm, welcoming and accessible reception environment, including support for clients who may be distressed, unfamiliar with services or experiencing communication barriers.

· Document inquiries, registrations, appointments, referrals, attendance and follow-up accurately and promptly in required systems.

· Track referral sources and service-access patterns and alert the Team Lead to recurring barriers, demand pressures or gaps in the client experience.

· Support team communications, workshops, outreach activity and routine administrative requirements that keep frontline services operating effectively.

· Protect client privacy and follow organizational requirements for accessibility, information security, health and safety and records management.

KNOWLEDGE SKILLS AND EXPERIENCE

· Strong customer-service and interpersonal skills, with a professional, welcoming and composed manner.

· Ability to manage simultaneous in-person, telephone, email and system demands in a busy environment.

· Strong organization, prioritization, attention to detail and follow-through.

· Ability to communicate clearly with people from diverse backgrounds and with different accessibility or communication needs.

· Good judgement about what can be resolved directly and what must be referred or escalated.

· Accurate data-entry and documentation skills.

· Confidence learning and using multiple databases, scheduling tools and Microsoft 365 applications.

· Commitment to accessible, culturally responsive, trauma-informed and person-centred service.

QUALIFICATIONS

· Post-secondary education in office administration, customer service, social services or a related field is an asset; equivalent relevant experience will be considered.

· At least two years of experience in reception, customer service, administration, call-centre or another high-volume client-facing environment.

· Experience in employment services, community services or a publicly funded program is an asset.

· Knowledge of local employment and community resources is an asset.

· Bilingual English and French capability is an asset for designated locations.

· Satisfactory criminal record check, where required for the position.

EMPLOYMENT CONDITIONS

This is an anticipated opportunity associated with a prospective Integrated Employment Services contract and is conditional upon contract award, organizational approval and completion of required pre-employment checks. Duties, reporting relationships and work location may be adjusted to meet final program requirements.

The BUSY Group Canada is committed to inclusive employment practices. Accommodation is available throughout the recruitment process and during employment in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Applicants may request accommodation at any stage.

Apply on LinkedIn About employer

More about this job

Responsibilities

Serve as the first point of contact for clients and other visitors, providing information, registering clients, coordinating appointments, and directing people to appropriate internal or community services. Maintain accurate records, follow up on attendance and referrals, support smooth front-of-house operations, and protect client privacy.

Requirements

At least two years of experience in reception, customer service, administration, call-centre work, or another high-volume client-facing environment is required. Post-secondary education in office administration, customer service, social services, or a related field is an asset, along with strong communication, organization, documentation, and digital-tool skills.

Skills

Customer Service
Interpersonal Communication
Appointment Scheduling
Client Registration
Service Navigation
Initial Screening
Data Entry
Documentation
Organization
Prioritization
Follow-Up
Referral Coordination
Conflict De-escalation
Accessibility
Microsoft 365
Database and Scheduling Tools

Visa sponsorship

Not detected in the job text

Keywords

Client Experience
Reception
Customer Service
Employment Services
Client Registration
Client Onboarding
Service Navigation
Common Assessment Tool
Appointment Coordination
Calendar Management
Attendance Monitoring
Client Re-engagement
Referral Coordination
Community Resources
Data Entry
Records Management
Microsoft 365
Database Systems
Scheduling Tools
Accessibility
Culturally Responsive Service
Trauma-Informed Service
Person-Centred Service
Information Security
Health and Safety

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Work requirements

Jobs in Canada