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Added 26 mins ago
ST
Director of Capital, Housing & Infrastructure (Engineering/Planning) - $100K-$150K in Curve Lake, ON!
Scout Talent
AB · Alberta, Canada
- $100,000 to $150,000 CAD / year
- Full-time
…a related field, along with at least 7 years of progressive senior-level experience in municipal or First Nation environments, including capital planning and project delivery,…
Added 1 hour ago
C
Operations Supervisor - Security Systems
Convergint
Burnaby, BC · CA BC Burnaby
- Full-time
Identify potential project risks and develop/implement strategies to minimize impact and control deviations from estimated costs and project deadlines. Escalate any potential financial risk…
Added 1 hour ago
CF
Senior Manager, MFS
Canadian Forces Morale and Welfare Services (CFMWS)
Cold Lake, AB
- Full-time
The Senior Manager will lead and manage the implementation, evaluation and reporting of key initiatives as directed by Associate Director, Resilience and Engagement, Policy and Program…
Added 2 hours ago
U
Sr. Community Developer - Far Cry
Ubisoft
Montreal, QC
- Full-time
The Senior Community Developer is a leader in creating global community engagement strategies that support player retention inside & outside of their experiences with our games. They will…
Added 2 hours ago
C
Manager, Engineering
Cvent
Fredericton, NB
- Full-time
…projects that span multiple engineering teams and require a leader who can drive technical direction, align stakeholders, and ship at scale without sacrificing…
Added 2 hours ago
Human Resources Business Partner
Toronto Community Housing or Toronto Seniors Housing
Toronto, ON
…on the unique needs of seniors, we are committed to being a leader in the delivery of quality, affordable housing for seniors. Our commitment includes engaging and collaborating with our…
Added 2 hours ago
Assistant Superintendent
Capilano Golf and Country Club
BC · West Vancouver, BC
…Superintendent. This position is well suited to an established leader looking to apply their agronomic knowledge, further strengthen their leadership and management skills, and advance…
Added 3 hours ago
GF
Manager, Financial Planning & Analysis
General Fusion Inc.
Richmond, BC
- Full-time
Established in 2002, General Fusion (NASDAQ: GFUZ) is a leader in the global race to commercialize fusion energy, and the first publicly listed fusion company. We are pursuing a uniquely…
Added 5 hours ago
U
Sr Community Developer - For Honor
Ubisoft
Montreal, QC
- Full-time
The Senior Community Developer is a leader in creating global community engagement strategies that support player retention inside & outside of their experiences with our games. They will…
Added 6 hours ago
MS
Digital Payload Architect
MDA Space
Sainte-Anne-de-Bellevue, QC
- Full-time
…world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The global MDA…
Added 6 hours ago
IE
Analyst, Business
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
IMAX is seeking a Business Analyst to bridge business functions, technology teams, data teams, project management, and senior leadership in defining and delivering technology-enabled…
Added 11 hours ago
W
Senior Process Engineer (Minerals & Metals)
Wood
Burlington, ON
- $157,000 to $192,000 CAD / year
- Full-time
Wood is currently recruiting for a Senior Process Engineer to join our Minerals & Metals business. This opportunity is onsite at our Burlington, ON, Saskatoon, SK or at our Vancouver, BC…
Added 14 hours ago
C
Senior Project Manager | Commercial Interiors
Clearspace
Toronto, ON
- Full-time
This is a senior, hands-on leadership role. As a Senior Project Manager you are both a project leader and a people leader.
Added 18 hours ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 23 hours ago
Senior Quality Assurance Engineer
NetBrain
Toronto, ON
NetBrain is looking for an experienced Senior QA Engineer to work on a variety of automation-related projects for our unparalleled network automation platform, powered by agentic-AI. We…
Added 1 day ago
S
Senior Civil Designer
SYSTRA
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 1 day ago
SC
Senior Civil Designer
SYSTRA Canada
Toronto, ON
- Full-time
SYSTRA Canada is part of the SYSTRA group, an international consulting and engineering group, a world leader in the design of transport infrastructures. SYSTRA Canada is an engineering and…
Added 1 day ago
Y
Manager, PMO & Strategic Initiatives
YouPotential
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Prepare monthly executive project reports and deliver portfolio updates to senior leadership
Added 1 day ago
Project Manager - Calgary
Strategic Group
Calgary, AB
…spirit and innovative thinking have made us a Canadian industry leader in office-to-residential conversions, completing more successful conversions than anyone else in the country. This…
Added 1 day ago
MM
Talent & Rewards Consulting Analyst
Marsh McLennan
Toronto, ON
- Full-time
…stimulating environment, participating as an integral member of project teams to diagnose issues and design strategic human resource solutions that support clients’ success. You will be…
Added 1 day ago
NA
Security & Technology Services Manager
New Age Group
Concord, ON
- Full-time
The Security & Technology Services Manager is the senior technical leader responsible for the development, delivery, support, programming, integration, cybersecurity, managed technology…
Added 1 day ago
NA
Senior Security Systems Technician
New Age Group
Concord, ON
- Full-time
The Senior Security Systems Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections,…
Added 1 day ago
NA
Level II Security Systems Technician
New Age Group
Concord, ON
- $45 CAD / hour
- Full-time
The Level II Technician serves as a technical leader within the organization and is responsible for advanced installations, commissioning, troubleshooting, inspections, quality assurance,…
Added 1 day ago
Strategist, Enterprise
BrainStation
Toronto, ON
…people need to work differently. On the second, you will support senior leaders as they explore the digital and AI innovation opportunities emerging in their industries, including how AI…
Added 1 day ago
Senior Strategist, Enterprise
BrainStation
Toronto, ON
As a Senior Strategist, Enterprise, you will work with global organizations as they transform for the AI era. Our clients are leaders in their industries, operating across markets…

The Canada Life Assurance Company

Assistant Vice President, Process Excellence

Winnipeg, MB, Canada
London, ON, Canada
Toronto, ON, Canada

The base salary for this position is between $151,100 - $201,100 annually.

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Job details

Pay: The base salary for this position is between $151,100 - $201,100 annually.
Apply by: Nov 19, 2026
Experience: More than 10 years of progressive leadership experience, including at least five years in financial services, operations, or a similarly regulated environment.
Posting language: English
Posted: Nov 4, 2026

Original job description

Permanent Full Time

The Assistant Vice President, Business Delivery is a key leadership role within the Shared Services organization of Canadian Operations & Business Enablement. The role leads the Business Process Management team and a cross-functional centre of excellence responsible for business process management, process ownership, knowledge management, and the consistent, high-quality execution of core business processes and operational change. Together, the role and team provide critical capabilities that support Canadian operations across the Canada Life organization, bringing together business analysis, process and procedure development, and knowledge management to simplify how work is performed and improve efficiency, first-time quality, customer and employee experience, and continuous improvement.

As the key leader overseeing business process and knowledge management within Shared Services, the Assistant Vice President establishes the enterprise approach, governance, and standards for managing processes and operational knowledge across their lifecycles. This leadership position is central to enabling consistent, effective support for Canadian operations across the Canada Life organization. The role partners with business leaders and designated process owners to clarify accountability, align priorities, redesign & standardize processes, and translate business, regulatory, and technology change into sustainable operating practices, accessible knowledge, and measurable business outcomes.

Key Accountabilities

Set the business delivery and process management strategy. Establish and advance an integrated centre of excellence spanning the Business Process Management team, business analysis, procedure development, and knowledge management, aligned to enterprise priorities and operating needs.
Lead the Business Process Management team. Set direction and priorities for the team and govern the methodology, standards, tools, and lifecycle for process discovery, documentation, ownership, measurement, control, continuous improvement, and retirement.
Establish process ownership and accountability. Partner with senior business leaders to identify accountable process owners, clarify decision rights, and ensure end-to-end processes have clear ownership, controls, performance measures, and improvement roadmaps.
Simplify and improve how work is performed. Build an enterprise process inventory, identify duplication, fragmentation, unnecessary effort, and risk, and prioritize opportunities for standardization, redesign, automation, and scalable delivery.
Lead operational change. Guide the business delivery of process redesign, technology-enabled change, strategic product initiatives, regulatory priorities, and continuous improvement, ensuring process and business readiness are embedded from design through adoption.
Build trusted partnerships. Advise and constructively challenge senior leaders on process, operating model, and transformation decisions, balancing customer, employee, operational, financial, technology, and risk considerations.
Deliver measurable and sustainable outcomes. Ensure solutions meet service, quality, timing, cost, control, and sustainability expectations; establish process performance measures and benefits tracking; and strengthen the continuity of expertise required to support Operations.

Leadership and People Management

Build and sustain a high-performance culture grounded in accountability, collaboration, constructive challenge, disciplined execution, and customer value.
Attract, develop, retain, and motivate professionals with expertise in business process management, business analysis, procedure development, knowledge management, and change delivery; maintain succession and capability plans as business and technology needs evolve.
Provide clear goals, roles, decision rights, and performance expectations for leaders, employees, process owners, and vendors.
Lead through influence across a complex, matrixed organization, bringing business and technology partners together around shared process outcomes and one integrated view of priorities, dependencies, and benefits.
Manage a leadership structure with approximately 5–19 direct reports and an extended organization of approximately 80 indirect reports.

Key Relationships

Senior Operations leaders: Provide strategic advice on process ownership, priorities, performance, customer impacts, financial considerations, risk, and operational requirements.
Business process owners and subject-matter experts: Establish clear accountability for end-to-end processes, support governance and decision-making, and drive standardization, control, and continuous improvement.
Operations support leaders: Align on process performance, analytics, reporting, critical issues, ongoing operations, and business and system enhancements.
Technology delivery leaders: Partner on process redesign, automation, technology delivery, risk, controls, implementation readiness, and investment priorities.
Knowledge management and change partners: Establish effective practices for creating, maintaining, governing, and sharing operational knowledge, and coordinate procedures, adoption support, and feedback for process and technology changes.

External vendors and partners: Set expectations, manage performance, and ensure external services, methods, and investments support defined process and business outcomes.

Qualifications and Experience

University degree or an equivalent combination of education and relevant experience.
More than 10 years of progressive leadership experience, including at least five years in financial services, operations, or a similarly regulated environment.
Demonstrated success leading enterprise business process management, process ownership, operational excellence, large-scale transformation, and cross-functional delivery.
Strong knowledge of process and knowledge management disciplines, including process architecture and inventory, governance, modelling, documentation, measurement, controls, continuous improvement, knowledge lifecycle management, and benefits realization.
Proven ability to establish accountability and decision rights across organizational boundaries and influence senior leaders while maintaining trusted relationships.
Strong financial discipline and experience with workforce planning, strategic vendor management, prioritization, and investment decisions.
Lean Six Sigma, business process management, project management, or business analysis certification is an asset.
Demonstrated experience building or leading a business process management centre of excellence and engaging accountable process owners is strongly preferred.
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London or Winnipeg

Leadership Capabilities

Enterprise perspective and the ability to translate strategy into clear process ownership, governance, priorities, and execution plans.
Visible, inclusive people leadership with a strong record of developing talent and building succession.
Customer focus and a commitment to simplifying work and improving customer and employee experiences.
Sound judgement in balancing service, risk, cost, quality, control, and speed.
Clear, credible communication and the ability to create alignment and influence without relying on direct authority.
Resilience, adaptability, self-awareness, and openness to constructive challenge.
A continuous-improvement mindset, supported by data, disciplined process management, and focus on high-impact outcomes.

The base salary for this position is between $151,100 - $201,100 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Lead the Business Process Management team and an integrated centre of excellence, setting enterprise strategy, governance, standards, and accountability for process and knowledge management. Partner with senior leaders and cross-functional teams to simplify and improve operations, deliver operational change, develop talent, and achieve measurable outcomes in service, quality, cost, risk, and customer experience.

Requirements

Requires a university degree or equivalent education and experience, along with more than 10 years of progressive leadership experience, including at least five years in financial services, operations, or a similarly regulated environment. Candidates should have a strong record leading enterprise process management, operational excellence, transformation, and cross-functional delivery; relevant Lean Six Sigma, business process management, project management, or business analysis certification is an asset.

Skills

Business Process Management
Process Ownership
Process Architecture
Process Governance
Process Modelling
Process Documentation
Knowledge Management
Business Analysis
Operational Excellence
Continuous Improvement
Change Management
Transformation Delivery
Leadership
Stakeholder Management
Financial Management
Vendor Management

Benefits

Education Reimbursement
Health Benefits
Dental Benefits
Mental Health Benefit
Vacation
Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Business Process Management
Centre Of Excellence
Process Ownership
Process Architecture
Process Inventory
Process Governance
Process Modelling
Process Documentation
Process Measurement
Process Controls
Knowledge Management
Business Analysis
Procedure Development
Operational Excellence
Continuous Improvement
Lean Six Sigma
Change Management
Business Transformation
Benefits Realization
Workforce Planning
Vendor Management
Financial Services
Regulatory Compliance
Automation
Technology Delivery
Customer Experience
Operational Risk

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