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Added 8 mins ago
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Banking Advisor
RBC
Quebec, QC
- Full-time
Excellent career development and access to a variety of job opportunities across business and geographies
Added 38 mins ago
GC
Civil Technician/Technologist (Civil 3D Designer)
GEI Consultants, Inc.
Owen Sound, ON
- $65,000 to $80,000 CAD / year
- Full-time
…financial success. We are committed to employee growth with career development opportunities, competitive total rewards, a well-being program, flexible work arrangements and more. Our…
Added 1 hour ago
IF
Senior Process Journey Owner
iA Financial Group
Toronto, ON · Montreal, QC
- Full-time
Working closely with Journey Owners, Process Engineers, Product Owners, and business and technology stakeholders, you will assess existing processes, identify improvement opportunities, and…
Added 2 hours ago
NB
Salesforce Developer
National Bank of Canada
Montreal, QC
- Full-time
A career as a Salesforce Developer within the Commercial Financing team at National Bank means acting as a technical expert in the evolution of strategic digital solutions. In this role,…
Added 3 hours ago
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Interim Office Manager
AccorHotel
Jasper, AB
- Full-time
…the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore.…
Added 7 hours ago
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Leader, GVS Inside Sales - Canada
Cisco
Montreal, QC
- Full-time
…on-the-job learning that will strongly support you in your career advancement. You will discover an innovative, flexible and award-winning working environment using the latest Cisco…
Added 7 hours ago
C
Leader, GVS Inside Sales - Canada
Cisco
Toronto, ON
- Full-time
…on-the-job learning that will strongly support you in your career advancement. You will discover an innovative, flexible and award-winning working environment using the latest Cisco…
Added 8 hours ago
PR
Samsung Digital Appliance Promoter
Premium Retail Services
Surrey, BC
- Full-time
Are you ready to turn your passion for tech into a thrilling career opportunity? As a Samsung Innovation Agent for Digital Appliances, you're about to embark on an adventure that's as…
Added 8 hours ago
TO
Manager, eReferral
The Ottawa Hospital
Ottawa, ON
- Full-time
Minimum five (5) years of progressive experience in digital health, health care, or information technology in a relevant professional area;
Added 8 hours ago
M
Junior Test Engineer - Digital (evening shift)
MDA
Sainte-Anne-de-Bellevue, QC
- Full-time
Are you ready to launch the next stage of your career in the new space economy? We would love to hear from you!
Added 8 hours ago
Manager, Product Analytics
Rogers Communications
Toronto, ON
Rogers Wireless is seeking collaborative, digital-first team members committed to keeping Canadians connected. As Canada's market leader, Rogers Wireless offers a range of specialized…
Added 10 hours ago
C
Sr. Manager, Email and Distributed Marketing
CIBC
Toronto, ON
- Full-time
The successful candidate will combine digital marketing expertise, channel management, marketing technology knowledge, and operational leadership to oversee a multi-channel email ecosystem.…
Added 10 hours ago
Director - Mobile Engineering, Wealth Technology
Scotiabank
Toronto, ON
This role will be reporting to a Senior Director in Wealth Technology. Knowledge of the Wealth Management industry, digital financial services and emerging trends in mobile technology is an…
Added 10 hours ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 11 hours ago
AU
Undergraduate Academic Program Advisor, Faculty of Science and Technology
Athabasca University
Athabasca, AB
- $48,621.92 to $79,714.45 USD / year
- Full-time
Athabasca University's Faculty of Science and Technology is recruiting for an Undergraduate Academic Program Advisor.
Added 12 hours ago
RB
Client Advisor
Royal Bank of Canada
Quebec, QC
- Part-time
Excellent career development and access to a variety of job opportunities across business and geographies
Added 12 hours ago
RB
Client Advisor
Royal Bank of Canada
Regina, SK
- Full-time
…goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to…
Added 12 hours ago
RB
Senior Director, DevOps Product Management and Strategy
Royal Bank of Canada
Toronto, ON
- Full-time
Develop strategic partnerships with technology vendors, industry groups, and external advisors to accelerate capability development
Added 12 hours ago
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Director of AI Delivery
nesto
Toronto, ON
- Full-time
…end-to-end mortgage experience powered by best-in-class AI technology. Fast, simple, and fully digital, nesto has been recognized as CLA Lender of the Year for three consecutive years.…
Added 12 hours ago
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Director of AI Delivery
nesto
Montreal, QC
- Full-time
…end-to-end mortgage experience powered by best-in-class AI technology. Fast, simple, and fully digital, nesto has been recognized as CLA Lender of the Year for three consecutive years.…
Added 12 hours ago
UI
Business Development Representative
Util-Assist Inc.
Newmarket, ON
- Full-time
…utilities across North America. We help utilities navigate digital transformation - empowering them with smart technology, data-driven solutions, and customer-first services. From outage…
Added 13 hours ago
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Co-Op, IT, Digital Delivery
Nutrien
Saskatoon, SK
- Internship
Contribute to the development, unit testing, and deployment of custom digital web applications hosted on Amazon Web Services (AWS)
Added 13 hours ago
LC
Banking Advisor - London Elgin Region
Libro Credit Union
London, ON
- Full-time
Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people,…
Added 13 hours ago
N
Co-Op, IT, Digital Delivery
Nutrien
Calgary, AB
- Internship
Contribute to the development, unit testing, and deployment of custom digital web applications hosted on Amazon Web Services (AWS)
Added 13 hours ago
C
Project Manager (D&S Canada) - Acquisition and Updates-EN
CAE
Ottawa, ON
- Full-time
Coordinate multidisciplinary teams, including engineers, aviation and training specialists, instructional designers, digital and technology professionals, subject matter experts,…

The Canada Life Assurance Company

AVP, Claims (Operational Excellence)

Winnipeg, MB, Canada
London, ON, Canada
Montreal, QC, Canada

Apply About employer

Applications open in a new tab.

Job details

Apply by: Nov 3, 2026
Experience: 10+ years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field.
Posting language: English
Posted: Oct 26, 2026

Original job description

Permanent Full Time

Reporting to the Vice President, Claims, the Assistant Vice President (AVP), Claims is a key member of the Claims leadership team who drives operational excellence, business performance, and strategic transformation across Claims Operations. The role leads claims performance management, workforce strategy, process excellence, training and strategic initiatives to deliver strong customer, employee, and business outcomes.

This role serves as a critical bridge between strategy and execution, collaborating closely with the other AVP’s across Claims leadership and partnering across the enterprise to modernize claims operations, leverage technology and data-driven insights, and enable continuous improvement. A key mandate of the role is to build the capabilities, processes, and innovations needed for the future while ensuring operations can effectively meet the demands of today. Success requires a leader who can balance day-to-day operational accountability with long-term transformation priorities, influence across diverse stakeholder groups, and cultivate a high-performing, customer-focused culture that is prepared for the future of claims management.

What you will do

Lead the execution of Claims Operations strategy by translating business priorities into actionable plans, partnering closely with the AVP’s across Claims, to align operational priorities, advance strategic initiatives, and drive performance, efficiency, and exceptional customer outcomes.
Provide leadership and oversight for claims performance management, workforce planning, business analytics, process excellence, and strategic initiatives.
Drive operational excellence through effective governance, performance management, and continuous improvement practices that enhance service, quality, productivity, and financial outcomes.
Partner with Claims and enterprise leaders to identify and execute both short term continuous improvement and transformation opportunities that simplify processes, modernize operations, and improve employee and customer experiences.
With enablement support, develop and leverage data, analytics, and business insights to support Claims Operations and inform decision-making, identify emerging trends, and drive measurable business results.
Champion innovation and technology adoption, including automation and digital workforce capabilities, to increase straight-through processing, operational effectiveness, and scalability.
Lead cross-functional initiatives and foster strong partnerships across Operations, Technology, Finance, Human Resources, and other enterprise functions to deliver strategic outcomes.
Ensure effective resource allocation, workforce planning, and budget management to optimize capacity and support evolving business priorities.
Establish and maintain strong risk management, compliance, and operational controls to ensure adherence to regulatory and organizational requirements.
Build, develop, and inspire high-performing teams by creating an inclusive culture of accountability, collaboration, continuous learning, and leadership excellence.
Coach and develop leaders, strengthen succession pipelines, and create opportunities for talent growth across the Claims organization.
Serve as a trusted advisor to senior leadership, providing strategic recommendations and insights that support the long-term evolution of Claims Operations.

What you will bring

10+ years of progressive leadership experience in insurance, claims, operations, business transformation, or a related field.
Strong business and operational acumen, with demonstrated success leading complex operations and delivering sustainable business results.
Proven experience developing and executing strategic initiatives while balancing operational priorities and transformation objectives.
Exceptional leadership capabilities, including the ability to develop talent, build high-performing teams, and foster an inclusive and engaging work environment.
Demonstrated ability to influence, collaborate, and build trusted relationships across all levels of the organization to achieve shared outcomes.
Strong analytical, problem-solving, and decision-making skills, with the ability to leverage data and insights to drive performance improvements and strategic direction.
Experience leading process improvement, operational modernization, automation, or digital transformation initiatives within a large and complex organization.
Strong financial acumen, including experience managing budgets, workforce investments, business cases, and operational performance.
Resilience and adaptability, with the ability to navigate ambiguity, lead through change, and inspire confidence during periods of transformation.
A collaborative leadership style that balances challenge and support, creates alignment, and drives accountability for results.
A commitment to leading self, leading others, leading the business, and leading together by demonstrating accountability, developing people, fostering collaboration, and delivering meaningful business outcomes.
As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $XX,XXX - $XX,XXX annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The AVP, Claims leads operational excellence and strategic transformation by aligning business priorities with actionable plans across Claims Operations. This role oversees performance management, workforce planning, and process improvement while fostering a high-performing, customer-focused culture.

Requirements

Candidates must have 10+ years of progressive leadership experience in insurance, claims, or business transformation. The role requires strong operational acumen, proven ability to lead complex initiatives, and exceptional skills in stakeholder influence and talent development.

Skills

Operational excellence
Strategic transformation
Performance management
Workforce strategy
Process excellence
Business analytics
Change management
Financial acumen
Leadership
Stakeholder management
Data-driven decision making
Automation
Digital transformation
Risk management
Compliance
Budget management

Benefits

Career development
Education reimbursement
Flexible health and dental benefits
Mental health benefit
Volunteer day
Company-matching pension plan
Share ownership program
Employee recognition programs
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Insurance
Claims management
Operational excellence
Strategic transformation
Performance management
Workforce planning
Business analytics
Process improvement
Automation
Digital transformation
Risk management
Compliance
Budget management
Leadership
Stakeholder management
Change management
Financial acumen
Data-driven insights
Customer experience
Employee development
Succession planning
Operational controls
Regulatory requirements
Capacity planning
Strategic initiatives

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