Jobs in Canada

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Collections Specialist – Real Estate & Tribunal administratif du logement (TAL)
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- Full-time
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TW
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Field Technical Support Representative
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Oversee operational, administrative and financial management
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Custodian - UBC Aquatic Centre
The University of British Columbia
Vancouver, BC
- $25.46 to $26.81 CAD / hour
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Custodial shifts include daytime and evening shifts on weekdays and weekends
Added 28 mins ago
CP
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· Engages clinical and administrative stakeholders to understand business needs and operational challenges

The Canada Life Assurance Company

Bilingual Customer Processing Representative

Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually.

Apply on jobs.canadalife.com About employer

Applications open in a new tab.

Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Apply by: Nov 25, 2026
Posting language: English
Posted: Nov 10, 2026

Original job description

Permanent Full Time

Reporting to the Administration Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP and various non-registered products. You will work closely with a Group Retirement Services Customer Service Specialist to assist them in their day-to-day caseload administration. You must become familiar with the Group Pension Administration System (GPAS) and various GRS processes.

What you will do

Processing of both group and single contributions
Processing of member application forms
Processing of interfund transfers of client/member assets
Processing of cash withdrawals and transfers between registered plans from/to other financial institutions
Completion of Cheque review and mailing
Preparation of member disclosures and taking appropriate action at default stage
Handling member and member plan maintenance on GPAS
Handling basic related inquiries, telephone calls etc.
Fostering relationships with administration staff with a team goal of providing the best customer experience

What you will bring

Bilingualism is a requirement to support French and English speaking clients accross Canada.
Has a customer service focus with a positive can-do attitude
Ability to effectively use MS Office programs at an intermediate level (Word, Excel & Outlook) required. Excel is used daily.
Strong communication skills - both written and verbal
Proven organization skills with the ability to work in a dynamic and changing environment
Previous experience working in a results-driven role with tight deadlines
Ability to stay focused with excellent attention to detail while performing routine tasks.
Self-motivated and flexible to contribute as required in a team environment
Completes assigned work by effectively following and making decisions based on detailed business processing rules and documented procedures.

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply on jobs.canadalife.com About employer

More about this job

Responsibilities

Process contributions, member applications, asset transfers, withdrawals, cheques, disclosures, and member or plan maintenance using the Group Pension Administration System and documented procedures. Support a Group Retirement Services Customer Service Specialist with daily administration and basic client inquiries while contributing to a strong customer experience.

Requirements

Bilingual English and French communication is required to support clients across Canada, along with intermediate Microsoft Office skills, especially Excel. Candidates should have strong organization and communication skills, attention to detail, customer-service focus, and the ability to meet deadlines and follow detailed processing rules in a changing team environment.

Skills

Bilingual Customer Service
Group Pension Administration
Contribution Processing
Application Processing
Interfund Transfers
Cash Withdrawals
Plan Transfers
Cheque Review
Member Disclosures
Plan Maintenance
Microsoft Word
Microsoft Excel
Microsoft Outlook
Written Communication
Verbal Communication
Attention to Detail

Benefits

Career Advancement Opportunities
Education Reimbursement
Health and Dental Benefits
Mental Health Benefit
Vacation and Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Employee Discounts
Employee Recognition Programs
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Pension Administration System
GPAS
Group Retirement Services
Contribution Processing
Member Applications
Interfund Transfers
Registered Plans
Cash Withdrawals
Cheque Review
Member Disclosures
Plan Maintenance
Customer Service
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Bilingualism
Business Processing Rules
Documented Procedures

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Jobs in Canada