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Added 14 mins ago
EB
Bilingual Fraud Officer
EQ Bank | Canada's Challenger Bank
Toronto, ON
- Full-time
Added 14 mins ago
BH
Registered Practical Nurse, Rehabilitation
Bruyère Health
Ottawa, ON
- Full-time
…inaccuracies in the information provided may result in your application being…
Added 29 mins ago
S
Quality Control Technician III
Seaspan
Victoria, BC
- Full-time
Strong technical skills including an understanding of quality techniques and their application
Added 29 mins ago
Software Developer I
Bell
Toronto, ON
The Customer Experience team is looking for a Software developer who is passionate about building modern applications, learning cloud technologies, and turning innovative ideas into…
Added 29 mins ago
EB
Bilingual Fraud Officer
EQ Bank
Toronto, ON
- Full-time
Added 29 mins ago
WO
Registered Nurse - Coronary Critical Care
William Osler Health System
Brampton, ON
- Full-time
Internal application deadline: Wednesday, October 28, 2026
Added 29 mins ago
WO
Registered Nurse - Coronary Critical Care
William Osler Health System
Brampton, ON
- Full-time
Internal application deadline: Wednesday, October 28, 2026
Added 29 mins ago
UO
Tier II Canada Research Chair in Computational Oncology, Department of Biochemistry & Molecular Biology, Cumming School of Medicine
University of Calgary
Calgary, AB
- Full-time
…career interruptions to allow for a fair assessment of their application. Selection committees have been instructed to give careful consideration to, and be…
Added 44 mins ago
Barista: Calgary Part Time | 3 days a week | Tues to Thursday 7am to 3pm
Sodexo Canada Ltd
Calgary, AB
If you're looking for a role where you can truly impact the lives of others, click "I'm interested" for a quick 5-minute online application.
Added 44 mins ago
SC
Cook 2 | Full Time | Downtown Toronto
Sodexo Canada Ltd
Toronto, ON
- Full-time
If you're looking for a role where you can truly impact the lives of others, click "I'm interested" for a quick 5-minute online application.
Added 59 mins ago
C
Memory Living Manager
Chartwell
Guelph, ON
- Full-time
Added 59 mins ago
O
Product Support Technician (Maple Ridge BC)
Orica
Maple Ridge, BC
- Full-time
Added 59 mins ago
MU
Assistant Professor, Cognitive Neuroscience - Department of Psychology, Faculty of Arts and Science
MacEwan University
AB · Edmonton, AB
- Full-time
Added 1 hour ago
Career Advisor
SAIT
Calgary, AB
…to following up with every candidate. Please know that each application is thoughtfully reviewed, and you will hear from us either…
Added 1 hour ago
CE
Field Operator
Cenovus Energy
Drayton Valley, AB
- Full-time
Note: The application deadline for this position is 11:59 PM November 6, 2026.
Added 1 hour ago
TO
Volunteer Firefighter 2026
Town of Caledon
Caledon, ON · Caledon East, ON · Cheltenham, ON · Orangeville, ON · ON
- Part-time
Added 1 hour ago
Officer, Human Resources Business Partner (Field)
Canada Post - Postes Canada
Calgary, AB
…relations and reduce overall grievances. Promotes the day-to-day application of Collective Agreements, National policies, and directives in a manner consistent with regional activities and…
Added 1 hour ago
Senior Manager, Real Estate Strategy & Planning
Hydro One Networks Inc
Markham, ON
Added 1 hour ago
RM
Financial Analyst
Regional Municipality of Peel
Brampton, ON
- Other
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
Added 1 hour ago
RM
Weighscale Operator
Regional Municipality of Peel
Canada
- Other
Assessment: There will be an Assessment to be completed as part of the recruitment process. All communication will be sent to the email address attached to your application submission.
Added 1 hour ago
RM
Weighscale Operator
Regional Municipality of Peel
Canada
- $31.89 to $35.87 CAD / hour
- Other
Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.
Added 1 hour ago
SAI Ward Clerk - Temp Full time
University Health Network
Toronto, ON
…reserves the right to discontinue with the consideration of their…
Added 1 hour ago
UH
Client Service Representative
University Health Network
Toronto, ON
- Part-time
…reserves the right to discontinue with the consideration of their…
Added 1 hour ago
R
Banking Advisor
RBC
Placentia, NL
- Full-time
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Added 1 hour ago
Pharmacy Assistant, L2
CareRx
Lethbridge, AB

The Canada Life Assurance Company

Client Service Assistant

Toronto, ON, Canada

The base salary for this position is between $38,700-$52,400 annually.

Apply About employer

Applications open in a new tab.

Job details

Pay: The base salary for this position is between $38,700-$52,400 annually.
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Permanent Full Time

As a Customer Service Assistant, you will play an important role in supporting the administration of Group Retirement Plans, including RRSP, RPP, DPSP, and Investment Only plans. Working closely with the Customer Service team, you will provide administrative and operational support to ensure a positive experience for plan sponsors and members.

This position follows a hybrid work style based out of our Toronto office at 190 Simcoe Street. Employees in this role are required to work 4-5 days per week in the office to support team collaboration and business operations.

Reporting to the Associate Manager, you will work closely with Group Retirement Services Customer Service Specialists, assisting with daily caseload administration, processing transactions, maintaining accurate records, and supporting key service activities. The successful candidate will demonstrate strong attention to detail, excellent organizational skills, and a commitment to providing exceptional customer service in a fast-paced environment.

What you will do:

Handling plan member maintenance and searches on GPAS and CIS Copilot
Monitoring general shared mailboxes for emails received from internal business partners
Data entry and handling of tasks within IntelliQ
Monitoring Incoming Faxes and moving to CIR File Share
Managing member and client file requests and scanning to shared file folders
Preparation of material to be mailed out to members and clients
Processing and distribution of various ad-hoc confirmation statements and letters
Completing ad hoc tasks, as required

What you will bring:

Minimum two years’ experience working in an office environment
Previous experience managing high work volumes, multiple priorities and tight deadlines.
Ability to work comfortably on a computer including Microsoft products (Outlook, Excel, Word)
Strong attention to detail with a focus on accuracy
Excellent organization and time management skills
Self-motivated with a proven sense of urgency and ability to work independently
Strong interpersonal skills and collaborative approach to teamwork
Ability to communicate effectively – both written and verbal
Knowledge of investment/retirement forms and/or business processes within GRS would be an asset
Experience with the GPAS and/or CIS Copilot systems would be an asset
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $38,700-$52,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The role involves providing administrative and operational support for Group Retirement Plans, including processing transactions and maintaining accurate records. You will also monitor shared mailboxes, handle data entry, and prepare materials for clients and plan members.

Requirements

Candidates must have at least two years of office experience and the ability to manage high work volumes and tight deadlines. Proficiency in Microsoft Office products and strong attention to detail are essential for this position.

Skills

Customer service
Data entry
Administrative support
Attention to detail
Organizational skills
Time management
Microsoft Outlook
Microsoft Excel
Microsoft Word
Communication skills
Interpersonal skills
Record keeping
Transaction processing

Benefits

Health benefits
Dental benefits
Mental health benefit
Pension plan
Share ownership program
Education reimbursement
Volunteer day
Employee recognition programs
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
GPAS
CIS Copilot
IntelliQ
CIR File Share
Data entry
Administrative support
Customer service
Investment
Retirement forms
Security clearance
Protected B information
Hybrid work
Office administration
Record maintenance
Transaction processing
Time management
Collaboration

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