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Added 12 mins ago
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TD Agriculture Networking Event - October 29 2026
TD
Barrie, ON · Brantford, ON · Guelph, ON · Ottawa, ON · Stratford, ON · Strathroy, ON
- Full-time
Agriculture Services is seeking individuals interested in developing a career as an Associate within the agricultural business. In this unique position, you will partner with an experienced…
Added 12 mins ago
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Personal Banking Associate Trainee
TD
Georgetown, ON
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 12 mins ago
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Personal Banking Associate
TD
AB
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…
Added 12 mins ago
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Associate Vice President, Wealth Advice, Analytics, Insights & Artificial Intelligence
TD
Toronto, ON
- Full-time
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the…
Added 12 mins ago
M
Intern, Operational Excellence
Moderna
Toronto, ON
- Full-time
…continuity, and project coordination. Working closely with the Associate Director of Strategy & Operational Excellence, the Federal Affairs & Policy Lead, and the Senior Director of Legal &…
Added 12 mins ago
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Client Associate (IR licensed) Wood Gundy
CIBC
Oshawa, ON
- Full-time
As a Client Associate, you will work closely with Investment Advisors at CIBC Wood Gundy to help manage their portfolios. You will directly engage with high-net-worth clients to offer…
Added 12 mins ago
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Client Engagement Associate - Part-time (15 hours/week)
CIBC
St. Stephen, NB
- Part-time
…clients with their everyday banking needs. As a Client Engagement Associate, you'll be the first line of support - answering questions, assisting with transactions, guiding clients through…
Added 12 mins ago
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Associate Financial Advisor
CIBC
Abbotsford, BC · Chilliwack, BC
- Full-time
…you’ll make a meaningful difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you…
Added 12 mins ago
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Associate Financial Advisor
CIBC
Lethbridge, AB
- Full-time
…you’ll make a meaningful difference in our clients' lives. As an Associate Financial Advisor, you’ll form a deep understanding of your personal and small business clients’ needs as you…
Added 12 mins ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps partiel jour
Shoppers Drug Mart
Sherbrooke, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 12 mins ago
SD
Pharmacy Relief, Hourly Part Time Day
Shoppers Drug Mart
St. John's, NL
- Part-time
License to practice in the province seeking employment
Added 12 mins ago
SD
Pharmacy Relief, Hourly Part Time Day Greenlight Requisition
Shoppers Drug Mart
St. John's, NL
- Part-time
License to practice in the province seeking employment
Added 12 mins ago
SD
Marchandiseur(seuse), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Quebec, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 12 mins ago
SD
Caissier(ère), rémunéré(e) à l’heure – PHX temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Quebec, QC
- Part-time
Associate Owners in the Pharmaprix network recognize Canada's diversity as an opportunity to better serve their communities, and strive to reflect the nation’s evolving diversity in the…
Added 27 mins ago
Store Associate
Sherwin-Williams
St. Thomas, ON
Must be legally authorized to work in the country of employment
Added 27 mins ago
AE
Offline - Selling Team Leader (Assistant Manager)
American Eagle Outfitters
Edmonton, AB
- Full-time
…development plans, and performance reviews a priority and you drive associate engagement by celebrating your team's outstanding performance -…
Added 42 mins ago
Sales Support Specialist - Bilingual
Mettler Toledo
Mississauga, ON
A bachelor’ or an associate’s degree in science or engineering with two to three years of any combination of customer service, sales, call center or related experience
Added 42 mins ago
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Investment and Retirement Planning Associate
Royal Bank of Canada
Ottawa, ON
- Part-time
As an Investment and Retirement Planning (IRP) Associate, you provide direct client and sales support to the Financial Planners, Investment and Retirement Planning, to enable them to focus…
Added 42 mins ago
RB
Associate Advisor
Royal Bank of Canada
Toronto, ON
- Full-time
As an Associate Advisor (Relationship Manager), you will work alongside the other members of this Chairman's Council team to provide proactive advice and support tailored to our most valued…
Added 42 mins ago
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Associate Advisor
RBC
Toronto, ON
- Full-time
As an Associate Advisor (Relationship Manager), you will work alongside the other members of this Chairman's Council team to provide proactive advice and support tailored to our most valued…
Added 42 mins ago
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Associate
RBC
Toronto, ON
- Full-time
…individual to join our leading wealth management firm as an…
Added 42 mins ago
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Investment and Retirement Planning Associate
RBC
Ottawa, ON
- Part-time
As an Investment and Retirement Planning (IRP) Associate, you provide direct client and sales support to the Financial Planners, Investment and Retirement Planning, to enable them to focus…
Added 43 mins ago
DG
Food Service Associate / Cashier
Dexterra Group
Winnipeg, MB
- Full-time
As a Food Services Associate / Cashier, reporting to the Cashier supervisor, the Food Service Associate/Cashier is responsible for delivering exceptional customer service in a fast-paced…
Added 57 mins ago
General Production Associate
Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes
Victoria, BC
Thank you for your interest in an employment opportunity with Vestis, Canadian Linen and Québec Linge.
Added 58 mins ago
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Personal Banking Associate
TD
Red Deer, AB
- Full-time
…with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries…

The Canada Life Assurance Company

Client Service Assistant

Toronto, ON, Canada

The base salary for this position is between $38,700-$52,400 annually.

Apply About employer

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Job details

Pay: The base salary for this position is between $38,700-$52,400 annually.
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Permanent Full Time

As a Customer Service Assistant, you will play an important role in supporting the administration of Group Retirement Plans, including RRSP, RPP, DPSP, and Investment Only plans. Working closely with the Customer Service team, you will provide administrative and operational support to ensure a positive experience for plan sponsors and members.

This position follows a hybrid work style based out of our Toronto office at 190 Simcoe Street. Employees in this role are required to work 4-5 days per week in the office to support team collaboration and business operations.

Reporting to the Associate Manager, you will work closely with Group Retirement Services Customer Service Specialists, assisting with daily caseload administration, processing transactions, maintaining accurate records, and supporting key service activities. The successful candidate will demonstrate strong attention to detail, excellent organizational skills, and a commitment to providing exceptional customer service in a fast-paced environment.

What you will do:

Handling plan member maintenance and searches on GPAS and CIS Copilot
Monitoring general shared mailboxes for emails received from internal business partners
Data entry and handling of tasks within IntelliQ
Monitoring Incoming Faxes and moving to CIR File Share
Managing member and client file requests and scanning to shared file folders
Preparation of material to be mailed out to members and clients
Processing and distribution of various ad-hoc confirmation statements and letters
Completing ad hoc tasks, as required

What you will bring:

Minimum two years’ experience working in an office environment
Previous experience managing high work volumes, multiple priorities and tight deadlines.
Ability to work comfortably on a computer including Microsoft products (Outlook, Excel, Word)
Strong attention to detail with a focus on accuracy
Excellent organization and time management skills
Self-motivated with a proven sense of urgency and ability to work independently
Strong interpersonal skills and collaborative approach to teamwork
Ability to communicate effectively – both written and verbal
Knowledge of investment/retirement forms and/or business processes within GRS would be an asset
Experience with the GPAS and/or CIS Copilot systems would be an asset
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $38,700-$52,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The role involves providing administrative and operational support for Group Retirement Plans, including processing transactions and maintaining accurate records. You will also monitor shared mailboxes, handle data entry, and prepare materials for clients and plan members.

Requirements

Candidates must have at least two years of office experience and the ability to manage high work volumes and tight deadlines. Proficiency in Microsoft Office products and strong attention to detail are essential for this position.

Skills

Customer service
Data entry
Administrative support
Attention to detail
Organizational skills
Time management
Microsoft Outlook
Microsoft Excel
Microsoft Word
Communication skills
Interpersonal skills
Record keeping
Transaction processing

Benefits

Health benefits
Dental benefits
Mental health benefit
Pension plan
Share ownership program
Education reimbursement
Volunteer day
Employee recognition programs
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
GPAS
CIS Copilot
IntelliQ
CIR File Share
Data entry
Administrative support
Customer service
Investment
Retirement forms
Security clearance
Protected B information
Hybrid work
Office administration
Record maintenance
Transaction processing
Time management
Collaboration

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