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Added 3 mins ago
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Program Manager, Investigation Services
Manulife
Halifax, NS · Kitchener, ON · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
The Program Manager, Investigation Services is an exciting opportunity for an experienced insurance investigator who is ready to take the next step into people leadership. Leading a team of…
Added 3 mins ago
Manager, Application Security
The Canada Life Assurance Company
Toronto, ON
The Manager, Application Security will lead the organization’s application security program, ensuring secure design, development, and deployment of applications. This role requires deep…
Added 3 mins ago
Health Care Aide - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Directly accountable to the Manager, Health Services, and under the direction of the nurse, the Health Care Aide (HCA) acts as a member of the health care team, assisting with…
Added 4 mins ago
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Co-Op Student - SIS Performance and Analytics
AltaLink
Calgary, AB
- Other
Reporting to the Director, S&IS Business Office, this role will assist the team in providing support to the Security & Information Services group, and its internal business partners. The…
Added 4 mins ago
FI
Senior Full Stack Software Developer (FHIR)
Flexstaf I.T. Inc.
Toronto, ON · Greater Toronto Area, Canada
- Contract
…standards and provincial services such as the Hospital Report Manager (HRM) Standard, Provider Registry, Client Registry, and…
Added 4 mins ago
QT
Gestionnaire du programme technique / Technical Program Manager
Quantum Technology Recruiting Inc. (QTR)
Montreal, QC
- $100,000 to $120,000 CAD / year
- Full-time
They're looking for a Technical Program Manager to be the connective tissue between Product Management and Engineering. You'll turn requirements into a plan engineering teams can execute…
Added 4 mins ago
BC
Registered Practical Nurse - Integrated Stroke Unit
Brant Community Healthcare System
Brantford, ON
- Full-time
Collaborative Team Culture – Work alongside skilled professionals in a supportive, interdisciplinary setting.
Added 4 mins ago
SS
Leader, People & Talent
SkyCan Systems
Toronto, ON
- Full-time
Coordinate government security clearances and track which roles require which level, as the team grows
Added 4 mins ago
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Data Architect
Altis
Mississauga, ON
- $70 to $100 CAD / hour
- Full-time
…who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if you’re…
Added 4 mins ago
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Co-Op Student - SIS Performance and Analytics
AltaLink
Calgary, AB
- Internship
Reporting to the Director, S&IS Business Office, this role will assist the team in providing support to the Security & Information Services group, and its internal business partners. The…
Added 4 mins ago
BS
Sales Development Representative
Blackline Safety
Calgary, AB
- Full-time
Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency,…
Added 18 mins ago
Technical Account Manager
Axon
Ottawa, ON
The Technical Account Manager will serve as a trusted advisor and primary technical partner for Axon’s key customer(s), helping build a strong, long-term strategic relationship. As the main…
Added 33 mins ago
Retail Experience Lead
Fire & Flower Inc.
Canmore, AB
Escalate team member issues to direct manager.
Added 33 mins ago
VS
Senior Software Developer
vTech Solution Canada
Toronto, ON
- Contract
The Agency requires 2 Senior Full Stack Developers to support the Enterprise Pub/Sub Applications Team. The resources will update The Agency applications and associated workflows to…
Added 33 mins ago
PC
Project Manager
Peters Construction Group
ON · Niagara, ON
- Full-time
We are seeking an experienced and results-driven Project Manager to lead the successful delivery of complex civil construction projects within the sewer and watermain sector. This role is…
Added 33 mins ago
LD
Quality Specialist
Leonardo DRS
Bedford, QC
- Full-time
…products are designed and manufactured in house by our growing team of over 150 employees. DRS Pivotal Power is part of the Leonardo DRS Naval Electronics group and has currently over…
Added 48 mins ago
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Systems Administrator
Elmwood
St. Catharines, ON
- Full-time
We are seeking a Systems Administrator to join our team. They will be responsible for the reliable, secure and efficient operation of our server, cloud, virtualization, storage, backup and…
Added 48 mins ago
PC
Night Auditor, Mount Royal Hotel
Pursuit Collection
Banff, AB · CAN - Mount Royal Hotel
- Full-time
…addressing guest needs promptly. With a strong focus on safety and security, this position plays a critical role in safeguarding guests, staff, and the property while maintaining…
Added 1 hour ago
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Software Engineer II - Angular UI
TD
Toronto, ON
- Full-time
Document and verify system components, applications, system infrastructure, security, integration, operability and engineering related architecture designs associated with a program or…
Added 1 hour ago
C
FT TMLP Grocery Supervisor (Stonebridge Food #430) Saskatoon, SK - Saskatoon Co-op
Co-op
Saskatoon, SK
- Full-time
Responsible for the security of property, equipment at the store and maintain a constant alert for the unauthorized removal of merchandise from the store and to report the discrepancies to…
Added 1 hour ago
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Specialist, Data Governance and Strategy
Moneris
Toronto, ON
- Full-time
Reporting Relationship: You will report to Manager, Data Governance and Strategy.
Added 1 hour ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Winnipeg, MB · Wolseley Thrift Store
- Part-time
Pay attention to store security, by monitoring activity within the store.
Added 1 hour ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
St. Albert, AB
- Full-time
Pay attention to store security, by monitoring activity within the store.
Added 1 hour ago
Assistant Branch Manager
Money Mart
Toronto, ON
Reporting to the Branch Manager, this role supports branch profitability, customer experience, recruitment, training, coaching, performance management, and operational execution. Assistant…
Added 1 hour ago
R
Finance Analyst
RTX
Midland, ON
- Full-time
The Program Cost Controls Finance Team is seeking a Finance Analyst to support the Program Cost Controls Manager, with a primary focus on preparing, analyzing, and monitoring Estimates at…

The Canada Life Assurance Company

Client Service Assistant

Toronto, ON, Canada

The base salary for this position is between $38,700-$52,400 annually.

Apply About employer

Applications open in a new tab.

Job details

Pay: The base salary for this position is between $38,700-$52,400 annually.
Apply by: Nov 10, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Permanent Full Time

As a Customer Service Assistant, you will play an important role in supporting the administration of Group Retirement Plans, including RRSP, RPP, DPSP, and Investment Only plans. Working closely with the Customer Service team, you will provide administrative and operational support to ensure a positive experience for plan sponsors and members.

This position follows a hybrid work style based out of our Toronto office at 190 Simcoe Street. Employees in this role are required to work 4-5 days per week in the office to support team collaboration and business operations.

Reporting to the Associate Manager, you will work closely with Group Retirement Services Customer Service Specialists, assisting with daily caseload administration, processing transactions, maintaining accurate records, and supporting key service activities. The successful candidate will demonstrate strong attention to detail, excellent organizational skills, and a commitment to providing exceptional customer service in a fast-paced environment.

What you will do:

Handling plan member maintenance and searches on GPAS and CIS Copilot
Monitoring general shared mailboxes for emails received from internal business partners
Data entry and handling of tasks within IntelliQ
Monitoring Incoming Faxes and moving to CIR File Share
Managing member and client file requests and scanning to shared file folders
Preparation of material to be mailed out to members and clients
Processing and distribution of various ad-hoc confirmation statements and letters
Completing ad hoc tasks, as required

What you will bring:

Minimum two years’ experience working in an office environment
Previous experience managing high work volumes, multiple priorities and tight deadlines.
Ability to work comfortably on a computer including Microsoft products (Outlook, Excel, Word)
Strong attention to detail with a focus on accuracy
Excellent organization and time management skills
Self-motivated with a proven sense of urgency and ability to work independently
Strong interpersonal skills and collaborative approach to teamwork
Ability to communicate effectively – both written and verbal
Knowledge of investment/retirement forms and/or business processes within GRS would be an asset
Experience with the GPAS and/or CIS Copilot systems would be an asset
Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $38,700-$52,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The role involves providing administrative and operational support for Group Retirement Plans, including processing transactions and maintaining accurate records. You will also monitor shared mailboxes, handle data entry, and prepare materials for clients and plan members.

Requirements

Candidates must have at least two years of office experience and the ability to manage high work volumes and tight deadlines. Proficiency in Microsoft Office products and strong attention to detail are essential for this position.

Skills

Customer service
Data entry
Administrative support
Attention to detail
Organizational skills
Time management
Microsoft Outlook
Microsoft Excel
Microsoft Word
Communication skills
Interpersonal skills
Record keeping
Transaction processing

Benefits

Health benefits
Dental benefits
Mental health benefit
Pension plan
Share ownership program
Education reimbursement
Volunteer day
Employee recognition programs
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
GPAS
CIS Copilot
IntelliQ
CIR File Share
Data entry
Administrative support
Customer service
Investment
Retirement forms
Security clearance
Protected B information
Hybrid work
Office administration
Record maintenance
Transaction processing
Time management
Collaboration

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