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Reporting to the Associate Manager of Direct to Head Office (D2HO). The Client Service Processor will be responsible for the timely distribution of team paperwork, cheques and e-mails for…
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The Canada Life Assurance Company

Client Service Processor

London, ON, Canada

The base salary for this position is between $36,900 - $49,800 annually.

Apply About employer

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Job details

Pay: The base salary for this position is between $36,900 - $49,800 annually.
Apply by: Nov 13, 2026
Posting language: English
Posted: Nov 5, 2026

Original job description

Permanent Full Time

Reporting to the Associate Manager of Direct to Head Office (D2HO). The Client Service Processor will be responsible for the timely distribution of team paperwork, cheques and e-mails for Wealth, Quadrus, Life Client Services, and Group Retirement Services team members. The successful candidate will work closely with other teams. The Client Service Processor would be 100% in the London Head Office.

What you will do:

Triage/prep incoming mail including documents and cheques for the Wealth, IPC Wealth, Life Client Service, and Group Retirement Services teams within time standards
Work closely with other admin areas regarding inter-team paperwork
Assist with non-financial processing when required
Support small projects when necessary
Sending outbound mail
Manage the team shared e-mail boxes
Responsible for workflow distribution electronically

What you will bring:

Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.
Excellent organizational skills
Analytical and detail oriented
Eagerness and ability to learn Unitrax, GPAS and Investment Centre
Imaging system) experience an asset
Working knowledge of Microsoft office products
Excellent written and verbal communication skills
Good interpersonal and team building skills
Demonstrated organizational and time management skills to manage multiple tasks and deadlines
Able to adapt quickly to changing priorities

The base salary for this position is between $36,900 - $49,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Client Service Processor is responsible for the timely distribution of paperwork, cheques, and emails for various client service teams. They will also triage incoming mail, manage shared email boxes, and assist with non-financial processing and small projects.

Requirements

Candidates must possess excellent organizational, analytical, and communication skills with the ability to adapt to changing priorities. A Reliability Status security clearance is a mandatory condition of employment.

Skills

Organizational skills
Analytical skills
Detail oriented
Unitrax
GPAS
Investment Centre Imaging system
Microsoft Office
Written communication
Verbal communication
Interpersonal skills
Team building
Time management
Adaptability

Benefits

Career development
Education reimbursement
Health benefits
Dental benefits
Mental health benefit
Vacation
Personal days
Volunteer day
Pension plan
Share ownership program
Employee recognition programs
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Client Service
Wealth Management
Group Retirement Services
Mail Processing
Workflow Distribution
Reliability Status
Security Clearance
Unitrax
GPAS
Investment Centre Imaging
Microsoft Office
Administrative
Data Entry
Financial Services
Documentation
Time Management
Communication
Teamwork

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