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Added 10 mins ago
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Financial Services Representative - Mascouche
CIBC
Mascouche, QC
- Full-time
As a member of the Personal and Business Banking Team, you’ll lead a team of high performing financial services professionals working towards a shared goal - delivering an exceptional…
Added 10 mins ago
BH
Sr. Supply Chain Representative - Order Management
BISSELL Homecare
Mississauga, ON
- Full-time
The Sr. Supply Chain Representative – Order Management reports directly to the Retail Accounts Supervisor. This position is responsible for interacting with assigned accounts, with…
Added 10 mins ago
AI
Regional Lead Architect - Transportation, Western Canada
Architecture49 Inc.
Vancouver, BC
- Full-time
Lead in the development and administration of the Prairie Transportation Sector revenue/ project development to achieve A49’s financial goals and growth targets.
Added 10 mins ago
WC
Business Development Representative (2026-402-CP)
WoodGreen Community Services
Toronto, ON
- Contract
Competition #2026-402-CPBusiness Development Representative (2026-402-CP)Employment Type:Contract Hourly (Until March 31, 2027), Bargaining Unit (1 Vacancy)Work Hours:35 hours/week (Monday…
Added 10 mins ago
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Sales Development Representative
The Leadership Agency
Toronto, ON
- Full-time
…homeowners to access the wealth they’ve built and turn it into financial flexibility, security, and choice - without giving up ownership or peace of mind. As a Canadian fintech, Bloom…
Added 10 mins ago
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Laboratory Manager
SGS
Montreal, QC
- Full-time
…to the Company’s business activities by achieving specific financial results and strategic value. The list of responsibilities and expectations regarding the different areas of focus is…
Added 25 mins ago
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Sales Enablement Coordinator
Manulife
Vancouver, BC · Toronto, ON · Waterloo, ON
- Full-time
…share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays,…
Added 25 mins ago
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Manager Engineering
Manulife
Waterloo, ON
- Full-time
5–10 years of progressive management experience, including leadership experience in technology and within financial services and/or insurance environments.
Added 25 mins ago
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Member Service Representative I (Full-Time, Permanent) West End
Access Credit Union
Winnipeg, MB
- Full-time
The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting…
Added 40 mins ago
Director of Programming and Operations
University of Guelph
Guelph, ON
Lead budget planning, forecasting, monitoring, and financial reporting across multiple functional areas.
Added 40 mins ago
Investment Representative, Scotia iTRADE - Ottawa, ON (French/Mandarin/Cantonese)
Scotiabank
Ottawa, ON
Scotiabank is committed to being the institution of choice in the financial sector, providing superior products and services and being a good corporate citizen to the benefit of our…
Added 40 mins ago
ScotiaMcLeod Administrative Associate - London, ON
Scotiabank
London, ON
Support the growth of the business by managing tracking reports for Wealth Advisor to review targets, recommendations, and financial plans/concepts
Added 40 mins ago
Customer Service Representative - Barrie Financial Centre, Barrie (30 hrs/week)
Scotiabank
Barrie, ON
…customers first, and our priority is to help them achieve their financial…
Added 40 mins ago
Senior Director - Cancer Care Program
Nova Scotia Health and IWK Health
Halifax, NS
7 years of relevant senior leadership experience with progressive accountabilities for financial, strategic and people management to deliver high quality service
Added 55 mins ago
Customer Account Representative
Bunge
Swift Current No. 137, SK · Swift Current, SK
The Customer Account Representative I is responsible for procuring grain products by developing and maintaining strong relationships with producers and customers within an assigned…
Added 55 mins ago
DI
Financial Controller
Drake International
St. Thomas, ON
- Full-time
…closely with leadership to strengthen processes, reporting, and financial systems as the business grows. This role supports both finance and operations, requiring a highly analytical,…
Added 55 mins ago
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Electrical Engineer
Alliance Search Partners
Mississauga, ON
- Full-time
…the full lifecycle of engineering delivery, program strategy, financial performance, team leadership, client development, and technical governance for MV/HV & substation systems - with BESS…
Added 1 hour ago
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Sr Subsea Engineer
Suncor Energy
St. John's, NL
- Full-time
Strong compensation: we offer competitive compensation, regional-based uplifts, annual bonuses, and long-term financial rewards. We also help you save for your future by offering pension…
Added 1 hour ago
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Financial Services Representative (English and French speaking)
CIBC
Mississauga, ON
- Full-time
…you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal…
Added 1 hour ago
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Senior Building Manager, Portfolio Support & Training
Co-operative Housing Federation BC
Vancouver, BC
- Full-time
As a senior on-site representative of Community Land Trust (CLT), the Senior Building Manager works independently to support property operations, residents, Boards of Directors,…
Added 1 hour ago
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Full Stack Engineer
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Added 1 hour ago
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Investment Associate, Private Wealth
BMO
Markham, ON · UPMA
- Full-time
…deep market knowledge with the strength and stability of BMO Financial Group. As part of BMO Private Wealth, BMO Nesbitt Burns professionals operate within a collaborative, team based…
Added 1 hour ago
Market Intelligence Strategic Insights Analyst
Wawanesa Insurance
Calgary, AB · AB · Vancouver, BC · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · ON · Montreal, QC · Edmonton, AB (Hybrid), AB · Hybrid - Canada, ON · North York - Toronto, ON (Hybr, ON
…Wawanesa Life, a provider of life insurance products; and Western Financial Group, a leading national distributor of personal and commercial…
Added 1 hour ago
KS
Field Marketing Representative
Kognitive Sales Solutions
Brampton, ON
- Part-time
…foster connections with consumers in-store. As a Field Marketing Representative, your primary role will be to educate customers and drive sales of Financial Products on behalf of one of…
Added 1 hour ago
Financial Service Representative
Money Mart
Ottawa, ON
Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada’s top non-prime lenders. For more than 40…

The Canada Life Assurance Company

Customer Processing Representative (Bilingual)

London, ON, Canada
Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually.

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About the Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications and Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

The Customer Processing Representative manages the accurate and timely processing of group and individual retirement plan contributions and member applications. They also maintain member data within the GPAS system and collaborate with cross-functional teams to ensure high-quality service delivery.

Requirements

Candidates should possess proficiency in Microsoft Office applications and demonstrate strong attention to detail in a high-volume environment. Experience with pension or benefits administration systems and knowledge of registered plans like RRSPs and TFSAs are considered significant assets.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Data entry
Attention to detail
Bilingualism
Customer service
Pension administration
Regulatory compliance
Problem solving
Time management
Communication
Record keeping
Analytical skills
Team collaboration

Benefits

Health benefits
Dental benefits
Mental health benefit
Pension plan
Share ownership program
Education reimbursement
Volunteer day
Employee discounts
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Processing
Group Retirement Plans
RRSP
RPP
DPSP
GPAS
Data Integrity
Regulatory Standards
Member Disclosures
Investment Options
Financial Institutions
CEBS
RRIF
TFSA
Administration
Compliance
Record Management
Client-focused
Hybrid Work

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