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Added 9 mins ago
TS
Store Associate
The Salvation Army in Canada
Peterborough, ON
- Part-time
Pay attention to store security, by monitoring activity within the store.
Added 9 mins ago
VF
Senior Project Delivery Specialist - RBT2 (4 Year Term)
Vancouver Fraser Port Authority
Vancouver, BC
- Contract
Providing senior technical advice on project delivery methodology and/or project controls to the Manager.
Added 9 mins ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
Pay attention to store security, by monitoring activity within the store.
Added 9 mins ago
TH
Flooring Associate Part time (NEPEAN)
The Home Depot Canada
Ottawa, ON
- Part-time
…have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this…
Added 9 mins ago
TH
Paint Associate Part time (NEPEAN)
The Home Depot Canada
Ottawa, ON
- Part-time
…have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this…
Added 9 mins ago
TH
Lumber and Building Material Sales Associate: Part Time - STRAWBERRY HILL
The Home Depot Canada
Surrey, BC
- Part-time
…have an emphasis on department and product knowledge, provide information on product features and are familiar with related items in order to sell an entire project. Associates in this…
Added 39 mins ago
CS
Winnipeg - Full-time Janitor (Warehouse General Labourer)
CONA Services
Winnipeg, MB
- Full-time
…application questions are answered and that you’ve spoken to your manager. Don't forget that this is a competition, so make sure your resume is up to date and that you're prepared for…
Added 1 hour ago
J
Safety & Systems Technical Program Manager
Jobgether
Canada
- $129,000 to $191,000 CAD / year
- Full-time
The Safety & Systems Technical Program Manager will drive the planning and execution of safety-critical engineering programs for advanced autonomous vehicle platforms. This role brings…
Added 1 hour ago
IF
Opportunités d’emploi – Techniciens diesel
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
Added 1 hour ago
GO
Social Services Program Manager
Government of Manitoba
The Pas, MB
- Full-time
The Department of Families is looking for a qualified Social Services Program Manager in The Pas, MB.
Added 1 hour ago
ML
Continuous Improvement Manager
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
The Continuous Improvement Manager will lead the onsite Lean Production System (LPS) program, acting as the key driver to advance the plant’s operational maturity across all facets of the…
Added 1 hour ago
T
Hosting Systems Administrator
Thales
Ottawa, ON
- Full-time
This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the…
Added 1 hour ago
F
IT Operations Manager, AI & Automation
FacilityOS
Remote, Canada
- $125,000 to $145,000 CAD / year
- Full-time
- Remote
Support Information Security with the implementation of IT controls, audit evidence, testing, and remediation activities related to IT operations.
Added 2 hours ago
Quality Assurance Manager - Scarborough
BelPak
Toronto, ON
Please visit our web site www.BelPak.com for additional information and to determine if we are the right fit for your career
Added 2 hours ago
FC
Health and Safety Coordinator
FCC Construcción
Toronto, ON
- $95,000 to $105,000 CAD / year
- Full-time
Assist the H&S Manager during the periodical audits and associated documents preparation, as needed.
Added 2 hours ago
QL
Building Code Consultant
QAI Laboratories
Burnaby, BC
- Full-time
Other duties as assigned by the manager, or its designee.
Added 2 hours ago
PC
Indirect Tax, Recovery Data Analytics
PwC Canada
Vancouver, BC
- Full-time
Managing the data workstream on engagements, including timelines, budgets and deliverables, while upholding data security, confidentiality and quality standards
Added 2 hours ago
PC
Digital Assurance & Transparency Senior Associate
Pwc Canada
Vancouver, BC
- Full-time
Working towards one of these designations: CPA, CA, CMA, CGA, CIA, CGAP, Certified Information Systems Auditor (CISA), Certified Information Security Manager (CISM) or Certified Information…
Added 3 hours ago
LH
Tenant Support Worker
Lookout Housing and Health
Courtenay, BC
- Internship
…place minimal barriers between them and our services. For more information about Lookout, please visit…
Added 3 hours ago
LH
Outreach Worker
Lookout Housing and Health
Duncan, BC
- Internship
…place minimal barriers between them and our services. For more information about Lookout, please visit…
Added 3 hours ago
LH
Shelter Resource Worker
Lookout Housing and Health
Courtenay, BC
- Full-time
…place minimal barriers between them and our services. For more information about Lookout, please visit…
Added 3 hours ago
LH
Licenced Practical Nurse
Lookout Housing and Health
Abbotsford, BC
- Internship
…place minimal barriers between them and our services. For more information about Lookout, please visit…
Added 3 hours ago
LH
Tenant Support Worker
Lookout Housing and Health
Abbotsford, BC
- Part-time
…place minimal barriers between them and our services. For more information about Lookout, please visit…
Added 3 hours ago
LH
Tenant Support Worker
Lookout Housing and Health
Abbotsford, BC
- Full-time
…place minimal barriers between them and our services. For more information about Lookout, please visit…
Added 3 hours ago
LH
Residential Building Attendant
Lookout Housing and Health
New Westminster, BC
- Internship
The Building Attendant (BA) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of…

The Canada Life Assurance Company

Customer Processing Representative (Bilingual)

London, ON, Canada
Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually.

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About the Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications and Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

The Customer Processing Representative manages the accurate and timely processing of group and individual retirement plan contributions and member applications. They also maintain member data within the GPAS system and collaborate with cross-functional teams to ensure high-quality service delivery.

Requirements

Candidates should possess proficiency in Microsoft Office applications and demonstrate strong attention to detail in a high-volume environment. Experience with pension or benefits administration systems and knowledge of registered plans like RRSPs and TFSAs are considered significant assets.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Data entry
Attention to detail
Bilingualism
Customer service
Pension administration
Regulatory compliance
Problem solving
Time management
Communication
Record keeping
Analytical skills
Team collaboration

Benefits

Health benefits
Dental benefits
Mental health benefit
Pension plan
Share ownership program
Education reimbursement
Volunteer day
Employee discounts
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Processing
Group Retirement Plans
RRSP
RPP
DPSP
GPAS
Data Integrity
Regulatory Standards
Member Disclosures
Investment Options
Financial Institutions
CEBS
RRIF
TFSA
Administration
Compliance
Record Management
Client-focused
Hybrid Work

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