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Added 9 mins ago
H
Principal Program Manager
HDR
Burlington, ON · Kingston, ON · Ottawa, ON · Richmond Hill, ON · Toronto, ON
- Full-time
Plan, direct, and monitor all aspects of program execution. This may involve overseeing a broad range of disciplines including, but not limited to: capital planning, change management,…
Added 9 mins ago
Billing Coordinator
International SOS
Leduc, AB
Monitor and manage open issues between Billing, Operations, and Collections
Added 9 mins ago
SG
Supervisor, Snow Removal (Seasonal)
Skeena Gold + Silver
BC · Kitimat-Stikine A, BC
- Full-time
Monitor work progress, assess priorities, and adjust resources as required to maintain safe and accessible site conditions
Added 9 mins ago
PI
Director, Building Science and Resiliency
Pinchin in Canada
Richmond, BC
- $150,000 to $200,000 CAD / year
- Full-time
…clear market, hiring, delivery, and investment actions, and monitor progress with…
Added 9 mins ago
CS
Scotia Place Junior Sous Chef
Calgary Stampeder Football Club
Calgary, AB
- Full-time
Monitor food quality and ticket times, addressing issues promptly and escalating concerns when necessary.
Added 9 mins ago
YC
Recruiter and Business Partner
YW Calgary
Calgary, AB
- Full-time
Monitor recruitment activity, time-to-fill, source effectiveness and other hiring metrics to identify trends and improve outcomes
Added 9 mins ago
TC
Fund Accountant, Funds of Funds - Private Assets
The Citco Group Limited
Toronto, ON
- Full-time
Monitor compliance with various client service level agreements, including manage and monitor the timing and quality of client deliverables
Added 9 mins ago
TC
Senior Fund Accountant, Funds of Funds - Private Assets
The Citco Group Limited
Toronto, ON
- Full-time
Monitor compliance with various client service level agreements, including manage and monitor the timing and quality of client deliverables
Added 9 mins ago
S
Laboratory Manager
SGS
Montreal, QC
- Full-time
Establish and maintain a preventive maintenance plan for laboratory equipment and monitor performance and repairs.
Added 9 mins ago
AC
Manager, Hub Operations
Air Canada
Toronto, ON
- Full-time
Manage SMS and implement/monitor corrective actions addressing hazards and safety concerns for the area under supervision.
Added 9 mins ago
RB
Production Supervisor
Red Bull
Chilliwack, BC
- Full-time
Monitor production processes and address operational issues to minimize downtime and maintain productivity.
Added 9 mins ago
WH
Clinical Research Coordinator Associate
WELL Health Diagnostic Centres
Toronto, ON · Scarborough, ON
- Full-time
To monitor and report all adverse experiences and abnormal results to the Investigator, Sponsor and IRB if necessary
Added 9 mins ago
Systems Administrator-GCGCON
Great Canadian Entertainment
Toronto, ON
Administer, maintain, monitor, and support assigned systems and infrastructure, including servers, virtualization platforms, cloud services, storage, Active Directory, Microsoft Azure and…
Added 9 mins ago
CN
Area Geologist
Canadian Natural
Calgary, AB
- Full-time
…geologic interpretations to develop current and future land bases, monitor competitor activity for new opportunities, and explore innovative technologies as they arise to unlock value for…
Added 9 mins ago
T
Senior Wealth Operations Officer
TD
Toronto, ON
- Full-time
Monitor the daily workflow and distribution for own functional area and ensure required processing is completed meeting all Service Level goals.
Added 9 mins ago
MU
Student Affairs Coordinator
McGill University
MacdonaldStewart Bld
- Full-time
…graduate students to complete the Annual Progress Reports, monitor submission rate, and report discrepancies to…
Added 9 mins ago
M
Medical Laboratory Assistant/Technician
Medcan
Toronto, ON
- $41,830 to $57,516.25 CAD / year
- Full-time
Monitor and record temperature of thermally controlled equipment.
Added 9 mins ago
M
Lab Phlebotomist
Medcan
Toronto, ON
- $36,374 to $50,014.25 CAD / year
- Full-time
Monitor the testing add-ons list and prepare send-out samples for external testing as required.
Added 9 mins ago
D
Senior Advisor, Business strategies
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a senior business strategy advisor, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service…
Added 9 mins ago
D
Senior Advisor, Financial performance and budget
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a senior financial performance and budget advisor, you help design, institute, update, analyze and monitor strategies and solutions related to income and expense accounting. You help…
Added 24 mins ago
C
Applications Development Sr Programmer Analyst - Assistant Vice President
Citi
Mississauga, ON
- Full-time
Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to…
Added 24 mins ago
C
Java Developer - Officer
Citi
Mississauga, ON
- Full-time
Monitor and control all phases of development process and analysis, design, construction, testing, and implementation as well as provide user and operational support on applications to…
Added 24 mins ago
Director, Patient Access & Channel Strategy
Inctye
Montreal, QC · Ville St. Laurent, Quebec
Set and monitor KPIs for program effectiveness, patient outcomes, and vendor performance; lead vendor selection, onboarding, and governance
Added 24 mins ago
LC
Gérant de fruits et légumes
Loblaw Companies Limited
Chambly, QC
- Full-time
Monitor inventory levels and coordinate with other departments to ensure timely replenishment
Added 24 mins ago
LC
Meat/Seafood Department Manager
Loblaw Companies Limited
Windsor, ON
- Full-time
Monitor inventory levels and coordinate with other departments to ensure timely replenishment

The Canada Life Assurance Company

Customer Processing Representative (Bilingual)

London, ON, Canada
Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually.

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About the Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications and Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

The Customer Processing Representative manages the accurate and timely processing of group and individual retirement plan contributions and member applications. They also maintain member data within the GPAS system and collaborate with cross-functional teams to ensure high-quality service delivery.

Requirements

Candidates should possess proficiency in Microsoft Office applications and demonstrate strong attention to detail in a high-volume environment. Experience with pension or benefits administration systems and knowledge of registered plans like RRSPs and TFSAs are considered significant assets.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Data entry
Attention to detail
Bilingualism
Customer service
Pension administration
Regulatory compliance
Problem solving
Time management
Communication
Record keeping
Analytical skills
Team collaboration

Benefits

Health benefits
Dental benefits
Mental health benefit
Pension plan
Share ownership program
Education reimbursement
Volunteer day
Employee discounts
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Processing
Group Retirement Plans
RRSP
RPP
DPSP
GPAS
Data Integrity
Regulatory Standards
Member Disclosures
Investment Options
Financial Institutions
CEBS
RRIF
TFSA
Administration
Compliance
Record Management
Client-focused
Hybrid Work

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