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Added 22 mins ago
Client Care Specialist
Property Law Firm CB LLP
Calgary, AB
If your title right now is Customer Experience Specialist, Customer Support Specialist, Customer Operations Specialist, Onboarding Specialist or Inbound Sales Development Representative,…
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SG
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S3 Group Ltd.
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RM
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As a member of an interdisciplinary team, the coordinator supports the day-to-day operations of Patient Flow and the Ross Memorial Hospital to Home program. This role acts as a liaison…
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Controller
Baker Tilly Canada
Windsor, ON
- Full-time
Our Windsor office is seeking a hands-on Controller to own day-to-day accounting operations in a multi-entity environment. This role is accountable for execution, accuracy, and discipline…
Added 4 hours ago
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CMP Group Ltd.
Delta, BC
…/Manufacturing Production Coordinator is a full-time position within the Operations / Production department, based on-site. This role oversees day-to-day manufacturing workflows, including…
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RQ11861 - Systems Administrator/Operations Support Specialist - Junior
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systems administration and systems operations support, including setting
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Sr. CNC Manufacturing Specialist (6 months contract)
Romet Limited
ON · Mississauga, ON
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Added 8 hours ago
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Senior Customer Success Manager
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- $100,000 to $135,000 CAD / year
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Beauty Specialist, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Thunder Bay, ON
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Added 9 hours ago
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Sr Finance Manager
Confidentiel
Markham, ON
- $140,000 to $150,000 CAD / year
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…in Thornhill, Ontario. This role is well suited to a finance specialist who combines strong technical accounting knowledge with the ability to improve reporting quality, strengthen…
Added 10 hours ago
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System Configuration Specialist / Spécialiste en configuration de systèmes (CS006)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
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Added 11 hours ago
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RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
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RQ11857 – Systems Administrator/Operations Support Specialist – Senior
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RQ11857 – Systems Administrator/Operations Support Specialist – Senior
S M Software Solutions Inc
Toronto, ON
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Customer Quality Technologist (6 months assignment)
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Added 13 hours ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
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…day-to-day operation of the unit. This position also provides specialist-level advice and training to students, faculty, and teaching assistants in the use of equipment and software in…
Added 14 hours ago
RM
Clinical Nurse Specialist Navigator
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Kawartha Lakes, ON · Lindsay, ON
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As a member of an interdisciplinary team, the coordinator supports the day-to-day operations of Patient Flow and the Ross Memorial Hospital to Home program. This role acts as a liaison…
Added 15 hours ago
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SAS Viya System Administrator
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Added 16 hours ago
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Medical Intake Specialist (Spanish Fluency Required)
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Added 16 hours ago
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Quality Assurance Specialist
FTAI Aviation
Montreal, QC
- Full-time
…flexibility to our airline, lessor, and maintenance, repair, and operations customer base. Additionally, FTAI owns and leases jet aircraft which often facilitates the acquisition of engines…
Added 19 hours ago
AC
Oracle Fusion Financial Specialist / Project Manager
Aston Carter
Calgary, AB
- $90 to $150 CAD / hour
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Lead requirements and design workshops with Finance, Procurement, Operations and IT; configure in Functional Setup Manager
Added 19 hours ago
AC
Dynamics 365 Finance & Supply Chain Specialist / Project Manager
Aston Carter
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…go-live. You will work with finance leaders, procurement and operations teams, the system integrator and…

The Canada Life Assurance Company

Customer Processing Representative (Bilingual)

London, ON, Canada
Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually.

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About the Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications and Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

The Customer Processing Representative manages the accurate and timely processing of group and individual retirement plan contributions and member applications. They also maintain member data within the GPAS system and collaborate with cross-functional teams to ensure high-quality service delivery.

Requirements

Candidates should possess proficiency in Microsoft Office applications and demonstrate strong attention to detail in a high-volume environment. Experience with pension or benefits administration systems and knowledge of registered plans like RRSPs and TFSAs are considered significant assets.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Data entry
Attention to detail
Bilingualism
Customer service
Pension administration
Regulatory compliance
Problem solving
Time management
Communication
Record keeping
Analytical skills
Team collaboration

Benefits

Health benefits
Dental benefits
Mental health benefit
Pension plan
Share ownership program
Education reimbursement
Volunteer day
Employee discounts
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Processing
Group Retirement Plans
RRSP
RPP
DPSP
GPAS
Data Integrity
Regulatory Standards
Member Disclosures
Investment Options
Financial Institutions
CEBS
RRIF
TFSA
Administration
Compliance
Record Management
Client-focused
Hybrid Work

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