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Added 4 mins ago
4
Capture Director / Business Development
49North
Ottawa, ON · Kanata, ON
- Full-time
49North provides competitive compensation and benefits packages for its employees at all locations. As a team member of 49North, you and your qualified dependents are eligible to…
Added 20 mins ago
MC
Senior Retail Sales Associate
Moores Clothing
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
Engage as a member of a high-performing team through trust, commitment, and a focus on results.
Added 20 mins ago
Retail Sales Associate Part Time
Moores Clothing
Barrie, ON
…inspirational, inclusive, and innovative culture, so that every team member has a true sense of belonging. We help people confidently express their true selves so they can be their…
Added 20 mins ago
PH
Health Unit Clerk, Various Programs
Provincial Health Services Authority
Vancouver, BC
- Full-time
Participates as a collaborative member of the health care team.
Added 20 mins ago
A
Captain (PIC) Challenger 350
AvPosts
Richmond, BC
- Internship
Who We Are Anderson Air is a premier full-service aircraft management company, providing executive charter services for our owners. We are committed to delivering exceptional service,…
Added 20 mins ago
IA
Writer
IMP Aerospace & Defence
Halifax, NS
- Full-time
…standards in either electronic or hard copy format. As a key member of our Publication's team, you will be responsible for developing and maintaining comprehensive and accurate technical…
Added 20 mins ago
SC
Automotive Service Technician (310S)
Stoakley-Stewart Consultants Ltd.
Burlington, ON
- Full-time
The ability to work independently while still being a good member of the shop team.
Added 20 mins ago
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Financial Services Representative II
CIBC
Kingston, ON
- Full-time
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services…
Added 20 mins ago
SB
Facilities Attendant
Skyservice Business Aviation
Dorval, QC
- Full-time
Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft…
Added 49 mins ago
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Quality Lead
Accenture
Toronto, ON
- Full-time
Accountable to (Integrated) Project Delivery Team for timely data and information regarding the status of all aspects of the project’s quality assurance and quality control and providing…
Added 49 mins ago
CH
Licensed Practical Nurse
Covenant Health Canada
AB · Edmonton, AB
- Part-time
Are you looking for a place where people truly matter? At Covenant Health, we believe our team is what makes us special. As one of Alberta’s Top Employers for the past decade with one of…
Added 49 mins ago
CH
Supervisor
Covenant Health Canada
Banff, AB
- Part-time
In keeping with the Covenant’s Mission and Values and as an integral member of the NFLES team, the Supervisor organizes and supervises activities that support the provision of quality…
Added 49 mins ago
CH
Licensed Practical Nurse
Covenant Health Canada
AB · Edmonton, AB
- Full-time
Are you looking for a place where people truly matter? At Covenant Health, we believe our team is what makes us special. As one of the World’s Most Ethical Companies and recognized as one…
Added 49 mins ago
TH
OTA/PTA -M Surgical - Physio
Trillium Health Partners
ON · ON, Canada
- Part-time
As an active member of an interdisciplinary team, the dual trained Occupational Therapy Assistant/Physiotherapy Assistant (OTA/PTA) provides client-centred clinical care for assigned…
Added 1 hour ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
…relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order…
Added 1 hour ago
LH
CCM-Care Coordinator Manager - Multiple Future Opportunities
Lifemark Health Group
Hamilton, ON
- $18.42 to $27.02 CAD / hour
- Full-time
…you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work…
Added 1 hour ago
RM
RN - Crisis
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The Registered Nurse will function as a member of the interdisciplinary team and as such, is involved in the care and assessment of individuals experiencing complex mental health and/or…
Added 1 hour ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a member of an interprofessional team, reporting to the Manager of Patient Flow, the RN Care Coordinator provides patient-centered care, supporting patients transitioning from hospital…
Added 1 hour ago
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Cook Casual AgeCare Cariboo Place
AgeCare
Williams Lake, BC
- Part-time
Responds to resident or family member concerns and ensures appropriate action is taken within decision-making authority and/or brings to the attention of the Food Services…
Added 1 hour ago
RM
Physiotherapist
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
The hospital is currently seeking a Temporary Full-Time Physiotherapist position to join their team. The position will act as a float assigned, as required, to the various units within the…
Added 1 hour ago
HT
Proactive Monitoring Spec.
Husky Technologies
Bolton, ON
- Full-time
Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract…
Added 1 hour ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
…relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that requires accommodation measures in order…
Added 1 hour ago
HT
Test Engineering Technologist
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 1 hour ago
HT
Software Validation Technologist
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 1 hour ago
HT
PD Software for Service
Husky Technologies
Bolton, ON
- Full-time
The successful candidate will join the team to tackle some of the most challenging problems. By following a systematic 8D problem solving process, the team member will analyze service data,…

The Canada Life Assurance Company

Customer Processing Representative (Bilingual)

London, ON, Canada
Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually.

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About the Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications and Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

The Customer Processing Representative manages the accurate and timely processing of group and individual retirement plan contributions and member applications. They also maintain member data within the GPAS system and collaborate with cross-functional teams to ensure high-quality service delivery.

Requirements

Candidates should possess proficiency in Microsoft Office applications and demonstrate strong attention to detail in a high-volume environment. Experience with pension or benefits administration systems and knowledge of registered plans like RRSPs and TFSAs are considered significant assets.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Data entry
Attention to detail
Bilingualism
Customer service
Pension administration
Regulatory compliance
Problem solving
Time management
Communication
Record keeping
Analytical skills
Team collaboration

Benefits

Health benefits
Dental benefits
Mental health benefit
Pension plan
Share ownership program
Education reimbursement
Volunteer day
Employee discounts
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Processing
Group Retirement Plans
RRSP
RPP
DPSP
GPAS
Data Integrity
Regulatory Standards
Member Disclosures
Investment Options
Financial Institutions
CEBS
RRIF
TFSA
Administration
Compliance
Record Management
Client-focused
Hybrid Work

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