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Added 11 mins ago
R
Digital Delivery Analyst (Hydrocarbon Master Data)
Raise
Calgary, AB
- Full-time
Reporting to the Manager, Digital Product, the Digital Delivery Analyst (Hydrocarbon Master Data) is responsible for identifying, receiving, and qualifying business requirements for…
Added 11 mins ago
YU
People Services Support Assistant
York University
Toronto, ON
- Contract
…for the Payroll department under the direction of the Senior Manager, Payroll and Benefits…
Added 11 mins ago
Health Care Aide - Home Care Program - Seven Oaks Team K8 West
Winnipeg Regional Health Authority
Winnipeg, MB
Site: WRHA Community Health Services - Seven Oaks Health & Social Services
Added 11 mins ago
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Customer Service Clerk
Co-op
Île-à-la-Crosse, SK
- Part-time
Working closely with the Manager, you will be responsible for the following:
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Manager / Senior Manager (KYC) (CONTRACT)
Broadridge
Markham, ON · Toronto, ON
- Full-time
Broadridge is Growing. We are seeking a Manager / Senior Manager to lead Business-as-Usual (BAU) Know Your Customer (KYC) operations. The successful candidate will oversee KYC…
Added 11 mins ago
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Manager / Senior Manager – Sanctions Operations (CONTRACT)
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Markham, ON · Toronto, ON
- Full-time
Broadridge is Growing. We are seeking a Manager / Senior Manager to lead sanctions-screening operations. The successful candidate will oversee the review and resolution of sanctions alerts…
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Senior Information Systems Analyst (Enterprise Applications)
Bruce Power
Bruce Power
- Full-time
Under the guidance of the Manager, provide a consulting service related to the computing (hardware and software) systems and information technology needs of the Branch. Define the problem…
Added 11 mins ago
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Softgoods Supervisor (Full-Time)
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Thompson, MB
- Full-time
Ensuring a high level of customer service, for assigned departments
Added 11 mins ago
MR
Front Desk Assistant
Mount Royal University
Calgary, AB
- Part-time
…from 4 PM to 8 PM. This position requires exceptional customer service when greeting patients/clients, appointment scheduling into the JANE.app electronic health record and billing for…
Added 11 mins ago
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COMMUNITY SOCIAL SERVICE ASSISTANT
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Fort St. John, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, Registered Nurse or designate, the Community Social Service Assistant provides support services in…
Added 11 mins ago
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Recruitment & Business Development Lead
Toronto Metropolitan University
Toronto, ON
- Temporary
…maintains strong relationships with stakeholders, partners, and community networks to support program growth, recruitment, business development, and…
Added 11 mins ago
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Senior Counsel, Criminal
Legal Aid Ontario
Sault Ste. Marie, ON
- Full-time
Reports to: Director and Manager, Legal Services – Senior Counsel Program
Added 11 mins ago
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Communications Coordinator
The University of British Columbia
Kelowna, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…and Communications team. Assignments are coordinated by the Manager to ensure complementary responsibilities, consistent standards, and effective use of team…
Added 11 mins ago
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Job ID #32251: Senior ERP Project Manager - Finance and Supply Chain Management
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- Full-time
…home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the…
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Senior Cloud Engineer
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Build multi-account AWS foundations using AWS Organizations and Control Tower, including account structures, guardrails, and service control policies.
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Project Manager
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Relationship Manager
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We are currently recruiting for a Relationship Manager to join our Computershare Plan Managers business. This is an essential role as the Relationship Manager is the primary contact between…
Added 11 mins ago
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Manager, Business Tax - Ottawa
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Strong commitment to professional and client service excellence;
Added 26 mins ago
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Wealth Planning Assistant
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RN Maternity
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Clinical Support Clerk
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Reporting to the Patient Care Manager or designate and receiving work direction from the Clinical Nurse Leader(s), Charge Nurse(s) and Physician(s), the Clinical Support Clerk performs a…
Added 26 mins ago
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Senior Environmental Scientist - Whitehorse
AECOM
Whitehorse, YT
- $175,000 to $230,000 CAD / year
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Senior Environmental Scientist/Project Manager - Mine Remediation, Western Canada
Added 26 mins ago
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Territory Executive - CANADA
thern Sanitation Inc
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- Full-time
Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
Added 26 mins ago
SD
Merchandiser, Hourly Part Time Day
Shoppers Drug Mart
Richmond, BC
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 26 mins ago
SD
Merchandiser, Hourly Full Time Evening
Shoppers Drug Mart
Richmond, BC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

The Canada Life Assurance Company

Customer Processing Representative (Bilingual)

Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually.

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Apply by: Nov 12, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About the Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications and Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

The Customer Processing Representative manages the accurate and timely processing of group retirement plan contributions and member applications. They also maintain member data integrity within the GPAS system and collaborate with team members to ensure high-quality service delivery.

Requirements

Candidates should possess proficiency in Microsoft Office and demonstrate strong attention to detail in a high-volume environment. Experience with pension or benefits administration systems and bilingualism in French and English are preferred qualifications.

Skills

Data entry
Attention to detail
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Bilingualism
Customer service
Pension administration
Regulatory compliance
Problem solving
Time management
Communication
Record keeping
Analytical skills

Benefits

Health benefits
Dental benefits
Mental health benefit
Pension plan
Share ownership program
Education reimbursement
Volunteer day
Employee discounts
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Processing
Group Retirement Plans
RRSP
RPP
DPSP
GPAS
Data Integrity
Regulatory Standards
Member Disclosures
Investment Options
Financial Institutions
CEBS
Administration
Compliance
Hybrid
Canada Life

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