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Added 10 mins ago
DC
Infant Mortality Initiatives Coordinator
Dayton Children's Hospital
Pavilion 1, BC
- Full-time
…health. This individual provides logistical support to the Manager in advancing infant mortality reduction initiatives, including preparation of materials, coordination of stakeholder…
Added 10 mins ago
HM
Metallurgy Technician - FIFO from Western Canada
Hecla Mining Company
Elsa, YT
- Internship
Added 10 mins ago
UO
Program Manager, Workforce Development & Employer Engagement, UC Clermont College
University of Cincinnati
Clermont, QC
- Full-time
Serve as project manager for assigned workforce development initiatives within Career Services and Academic Affairs, coordinating faculty, staff, employers, community partners, timelines,…
Added 10 mins ago
OH
Registered Nurse- Specialist, Organ & Tissue Donation (Sudbury, Casual)
Ontario Health | Santé Ontario
Sudbury, ON · Greater Sudbury, ON
- Part-time
…making a difference. The incumbent will report directly to the Manager, Hospital…
Added 10 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
Courtenay, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 10 mins ago
LH
Outreach Worker
Lookout Housing and Health
Courtenay, BC
- Full-time
The Outreach Worker reports to the Designated Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of…
Added 10 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
Courtenay, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 10 mins ago
HM
Metallurgy Technician - FIFO from Western Canada
Hecla Mining Company
Whitehorse, YT
- Internship
Added 10 mins ago
IH
Spiritual Health Practitioner
Interior Health Authority
Kelowna, BC
- Full-time
…any identified hazards, unsafe conditions or incidents to the manager or supervisor…
Added 10 mins ago
HM
Metallurgy Technician - FIFO from Western Canada
Hecla Mining Company
Prince George, BC
- Internship
Added 10 mins ago
IH
Lead | Indigenous Recruitment
Interior Health Authority
Kelowna, BC
- Full-time
…any identified hazards, unsafe conditions or incidents to the manager or supervisor…
Added 10 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
Duncan, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 10 mins ago
IH
Advisor | People Safety and Prevention
Interior Health Authority
Kelowna, BC
- Full-time
…any identified hazards, unsafe conditions or incidents to the manager or supervisor…
Added 10 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
Duncan, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 10 mins ago
IH
Manager | Clinical Operations
Interior Health Authority
Kelowna, BC
- Full-time
Interior Health is seeking a permanent full-time Manager, Clinical Operations who is passionate about driving meaningful change in healthcare. In this key leadership role, you will provide…
Added 10 mins ago
LH
Tenant Support Worker
Lookout Housing and Health
Duncan, BC
- Internship
The Tenant Support Worker (TSW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 10 mins ago
LH
Janitor/ Maintenance
Lookout Housing and Health
Surrey, BC
- Full-time
The Janitor Maintenance Worker reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code…
Added 10 mins ago
LH
Residential Building Attendant
Lookout Housing and Health
Vancouver, BC
- Internship
The Building Attendant (BA) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s Code of…
Added 10 mins ago
LH
Shelter Case Worker
Lookout Housing and Health
Abbotsford, BC
- Full-time
The Shelter Case Worker (SCW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following Lookout’s Code of…
Added 10 mins ago
HM
Metallurgy Technician - FIFO from Western Canada
Hecla Mining Company
Vancouver, BC
- Internship
Added 10 mins ago
HM
Metallurgy Technician - FIFO from Western Canada
Hecla Mining Company
Calgary, AB
- Internship
Added 10 mins ago
LH
Program Resource Worker
Lookout Housing and Health
Vancouver, BC
- Full-time
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 10 mins ago
HM
Metallurgy Technician - FIFO from Western Canada
Hecla Mining Company
AB · Edmonton, AB
- Internship
Added 10 mins ago
LH
Shelter Resource Worker
Lookout Housing and Health
Duncan, BC
- Full-time
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 10 mins ago
C
Office Manager & Executive Assistant to the CEO
Clearspace
Toronto, ON
- Full-time
We’re looking for a highly organized, proactive, and people-oriented Office Manager / Executive Assistant to support both the day-to-day operations of our office and the CEO at Clearspace.

The Canada Life Assurance Company

Customer Processing Representative (Bilingual)

Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually.

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Apply by: Nov 12, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About the Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications and Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

The Customer Processing Representative manages the accurate and timely processing of group retirement plan contributions and member applications. They also maintain member data integrity within the GPAS system and collaborate with team members to ensure high-quality service delivery.

Requirements

Candidates should possess proficiency in Microsoft Office and demonstrate strong attention to detail in a high-volume environment. Experience with pension or benefits administration systems and bilingualism in French and English are preferred qualifications.

Skills

Data entry
Attention to detail
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Bilingualism
Customer service
Pension administration
Regulatory compliance
Problem solving
Time management
Communication
Record keeping
Analytical skills

Benefits

Health benefits
Dental benefits
Mental health benefit
Pension plan
Share ownership program
Education reimbursement
Volunteer day
Employee discounts
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Processing
Group Retirement Plans
RRSP
RPP
DPSP
GPAS
Data Integrity
Regulatory Standards
Member Disclosures
Investment Options
Financial Institutions
CEBS
Administration
Compliance
Hybrid
Canada Life

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