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Added 14 mins ago
R
Senior Data & IT Project Manager
Raise
Calgary, AB
- Full-time
Performance Tracking & Reporting: Monitor program KPIs and provide regular updates to leadership. Use data-driven insights to inform decisions and ensure the program stays aligned with key…
Added 14 mins ago
R
Senior Accounts Payable & Expense Operations Specialist
Raise
Calgary, AB
- Full-time
Monitor AP queues, aging, failed or stalled workflows, approval delays, and invoices at risk of late payment.
Added 14 mins ago
WI
Supplier Quality Manager, Nuclear
WSP in Canada
Kincardine, ON
- Full-time
Review and monitor quality assurance programs, Inspection and Test Plans (ITPs), procedures, manufacturing controls, hold points, and witness points.
Added 14 mins ago
AF
Analyst, Applications
Alberta-Pacific Forest Industries Inc.
Boyle, AB
- Full-time
Monitor application performance, troubleshoot issues, recommend and action solutions, and recommend system improvements.
Added 14 mins ago
B
Manager, Risk & Insurance
Brookfield
Toronto, ON
- Full-time
Conduct audits of existing insurance programs, monitor risk-exposure trends, and oversee risk/control surveys and engineering reports.
Added 14 mins ago
CI
Customs Analyst
Cole International
Heron Bay, ON
- Full-time
Monitor internal communications and respond to incoming requests in a timely manner
Added 14 mins ago
GA
Stock Associate (FT), Toronto Premium Outlet
Giorgio Armani
Halton Hills, ON
- Part-time
Direct team members, monitor performance, ensure safety
Added 14 mins ago
DI
ETL Software Developer
Dawn InfoTek
Toronto, ON
- Contract
Monitor and optimize report performance, data refresh schedules, and workspace administration.
Added 14 mins ago
HR
Production Support Lead – AWS
HTD Resources
ON · Ontario, Canada
- Full-time
Monitor application performance, system availability, and production environments to ensure smooth business operations.
Added 14 mins ago
R
Head Cashier (Cashier Supervisor)
RONA
Red Deer, AB
- Full-time
Provide refunds and monitor cash drawer amounts
Added 14 mins ago
T1
Operations Administrator
Tier 1 Energy Holdings LLC
AB
- Full-time
…invoices for appropriate PO and receiving documentation; and monitor Yooz invoice approvals, following up on outstanding…
Added 14 mins ago
B
Manager / Senior Manager (KYC) (CONTRACT)
Broadridge
Markham, ON · Toronto, ON
- Full-time
Monitor operational performance, quality and capacity; identify bottlenecks and recommend process improvements.
Added 14 mins ago
B
Manager / Senior Manager – Sanctions Operations (CONTRACT)
Broadridge
Markham, ON · Toronto, ON
- Full-time
· Monitor operational performance, alert volumes, quality, and backlogs; identify issues and recommend practical improvements.
Added 14 mins ago
BA
Manager, Risk & Insurance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
Conduct audits of existing insurance programs, monitor risk-exposure trends, and oversee risk/control surveys and engineering reports.
Added 14 mins ago
B
Senior QA Automation Engineer, Salesforce
BCAA
Burnaby, BC · *Head Office
- Full-time
Monitor and troubleshoot automated regression runs, distinguishing product defects from automation script, test data, and environment issues.
Added 14 mins ago
Commercial Lines Underwriter P&C – Middle Market
Aviva
Markham, ON
Monitor portfolio performance and implement corrective actions where required to achieve underwriting profitability targets.
Added 14 mins ago
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Accounting Technician (6-months)
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
Monitor and issue corporate credit card inventory levels.
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M
Director, Product Analytics
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Establish measures of success. Define and monitor business impact, stakeholder value, adoption, analytical effectiveness and continued advancement of capabilities.
Added 14 mins ago
SR
Health & Safety Advisor
Strathcona Resources Ltd.
Cold Lake, AB
- Full-time
…will work closely with Operations to develop, implement, and monitor occupational health and operational safety strategies and programs. They will play a key role in developing and…
Added 14 mins ago
M
Territory Sales Leader (Etobicoke) - Pet Nutrition
Mars
Bolton, ON · BOL-Mars Canada Inc.
- Full-time
Monitor and share insights of competitive activity in the field - distribution, execution, pricing and promotion.
Added 14 mins ago
J
Manager, Continuous Improvement
JLL
Toronto, ON · CAN-CORP Toronto-Toronto, Canada
- Full-time
Establish performance metrics and monitor key indicators to track progress and measure the impact of improvement initiatives.
Added 14 mins ago
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Forklift Operator
DHL (Supply Chain)
Mississauga, ON
- Full-time
Change equipment battery or LP tank and monitor power source as necessary.
Added 14 mins ago
General Manager, Integrated Waste Services & Fuel Program - CA Posting
BWXT
Chalk River, ON
Monitor project scope, deliverables, and performance metrics to ensure successful execution.
Added 14 mins ago
General Manager, Integrated Waste Services & Fuel Program
BWXT
Chalk River, ON
Monitor project scope, deliverables, and performance metrics to ensure successful execution.
Added 14 mins ago
Lead Engineer, Test Development
Celestica International LP
Newmarket, ON

The Canada Life Assurance Company

Customer Processing Representative (Bilingual)

Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually.

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Apply by: Nov 12, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About the Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications and Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

The Customer Processing Representative manages the accurate and timely processing of group retirement plan contributions and member applications. They also maintain member data integrity within the GPAS system and collaborate with team members to ensure high-quality service delivery.

Requirements

Candidates should possess proficiency in Microsoft Office and demonstrate strong attention to detail in a high-volume environment. Experience with pension or benefits administration systems and bilingualism in French and English are preferred qualifications.

Skills

Data entry
Attention to detail
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Bilingualism
Customer service
Pension administration
Regulatory compliance
Problem solving
Time management
Communication
Record keeping
Analytical skills

Benefits

Health benefits
Dental benefits
Mental health benefit
Pension plan
Share ownership program
Education reimbursement
Volunteer day
Employee discounts
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Processing
Group Retirement Plans
RRSP
RPP
DPSP
GPAS
Data Integrity
Regulatory Standards
Member Disclosures
Investment Options
Financial Institutions
CEBS
Administration
Compliance
Hybrid
Canada Life

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