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Added 10 mins ago
M
Dual Pastry Chef
Marriott
Calgary, AB
- Full-time
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Added 10 mins ago
LC
Engineer - Program Manager
Linamar Corporation
Guelph, ON
- Full-time
As a Program Manager at Linamar you will oversee engineering projects from conception to execution, ensuring they align with strategic goals and are completed on time and within budget.…
Added 10 mins ago
AW
Customer Service Experience Representative
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Full-time
- Remote
Drive continuous improvement by identifying, suggesting and actively participating in process improvement
Added 10 mins ago
AW
Customer Service Experience Representative, Temporary
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Temporary
- Remote
Drive continuous improvement by identifying, suggesting and actively participating in process improvement
Added 10 mins ago
AW
Customer Service Experience Representative, Temporary
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Temporary
- Remote
Drive continuous improvement by identifying, suggesting and actively participating in process improvement
Added 10 mins ago
AW
Customer Service Experience Representative
Aviso Wealth
Remote, Canada
- $52,000 to $60,000 CAD / year
- Full-time
- Remote
Drive continuous improvement by identifying, suggesting and actively participating in process improvement
Added 10 mins ago
Technicien de production Albumin Purification Manufacturing Technician Evening Shift
GRIFOLS, S.A.
Montreal, QC
Added 10 mins ago
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Manager, xScale Finance Transformation & Service Enablement
Equinix
Toronto, ON
- Full-time
Equinix is seeking a results-oriented Manager to join the xScale Finance Transformation & Service Enablement team. In this role, you will lead the design and delivery of process improvement…
Added 10 mins ago
Unit Assistant - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, RN, RPN, and/or LPN, the Unit Assistant acts as a member of the health care team, assisting with patient care and providing…
Added 10 mins ago
Staff Respiratory Therapist - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager (or designate), the incumbent provides therapeutic, diagnostic, technical and teaching respiratory therapy services, including Pulmonary…
Added 10 mins ago
Nursing Assistant - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
Working as part of a multidisciplinary team under the supervision of the Manager Health Services or Nurse in Charge, the incumbent:
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E
Competitive Strategy & Insights Lead
eBay
Toronto, ON
- Full-time
We are seeking a Competitive Strategy & Insights Lead or Competitive Strategy Insights Manager who will play a pivotal role in shaping and delivering competitive and market strategy for…
Added 10 mins ago
Tax Engagement Operations Lead
EY
Toronto, ON
Drive national standardization, consistency, and process excellence across the EC function.
Added 10 mins ago
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Associate Manager, Investor Services
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Added 10 mins ago
ST
Senior Operations Associate
SS&C Technologies
Toronto, ON
- Full-time
Assist Operations Manager develop and implement process improvements
Added 10 mins ago
ST
Associate Manager, Fund Accounting
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
Such other activities as you may be assigned by your immediate manager, or other SS&C manager or director
Added 10 mins ago
Estimator
Aecon
Vancouver, BC
Minimum 10 years of experience in civil construction, including experience leading complex civil infrastructure projects or bids, as an Estimator or Project Manager.
Added 10 mins ago
Marketing Designer
AfterShip
Toronto, ON
…not an abstract strategist. This role reports to AfterShip’s Manager of…
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Costing Manager
PCL Construction
Edmonton, AB
As a Costing Manager for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you will apply practical project experience across PCL by helping teams establish effective cost structures,…
Added 10 mins ago
Senior Costing Manager
PCL Construction
Edmonton, AB
As a Senior Costing Manager for PCL Constructors Inc. in Edmonton, Alberta (Corporate), you'll have the opportunity to turn field-tested judgment into scalable practices, coach project…
Added 11 mins ago
BF
Senior Privacy & Records Analyst
BC Financial Services Authority
Vancouver, BC
- $90,069 to $140,235 CAD / year
- Full-time
…and communicates solutions options using techniques such as process mapping, mock-ups, diagrams, and demonstrations, and identify opportunities to improve records management processes,…
Added 11 mins ago
W
Storekeeper X 12 Month Contract
Webuild
Mississauga, ON
- $60,000 to $70,000 CAD / year
- Contract
We are hiring a Storekeeper to step into an existing role on our Warehouse Team on the Hazel McCallion project. This position reports to the Warehouse Manager.
Added 11 mins ago
GT
LOT ATTENDANT - UPTOWN SUPER LUXURY TEAM
Grand Touring Automobiles
Vaughan, ON
- Full-time
…Attendant is to oversee the vehicle preparation and display process. The ideal candidate will perform their duties in a manner consistent with Grand Touring policies and expectations. All…
Added 11 mins ago
TI
Construction Student
telMAX Inc.
Markham, ON
- $20 to $25 CAD / hour
- Full-time
Reporting to the Construction Manager, the Construction Co-op student will have an opportunity to gain hands-on experience supporting the delivery of large-scale Fibre-to-the-Home (FTTH)…
Added 11 mins ago
TB
Construction Estimator (6-Month Contract)
The Byng Group
Vaughan, ON
- Temporary
Identify anomalies, issues, and cost discrepancies, and provide recommendations and solutions to senior staff or the direct manager.

The Canada Life Assurance Company

Customer Processing Representative (Bilingual)

Montreal, QC, Canada

The base salary for this position is between $43,300 - $58,600 annually.

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Job details

Pay: The base salary for this position is between $43,300 - $58,600 annually.
Apply by: Nov 12, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Permanent Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About the Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration.

You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

Key Responsibilities

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards
Review and process member applications, verifying completeness and alignment with plan requirements
Execute interfund transfers and administer the movement of member assets across investment options
Process cash withdrawals and coordinate transfers between registered plans and external financial institutions
Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions
Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy
Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

Qualifications and Competencies

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook
Ensures accuracy in processing transactions and maintaining records
Delivers responsive and professional service, addressing inquiries effectively
Able to prioritize tasks and meet deadlines in a high-volume environment
Identifies discrepancies, investigates issues, and recommends solutions
Communicates clearly and professionally, both verbally and in writing
Takes ownership of tasks and follows through to completion
Responds effectively to changing priorities and evolving processes
Works collaboratively with peers and stakeholders to achieve shared objectives
Experience with pension or benefits administration systems (e.g., GPAS) is preferred
Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset
Willingness to complete CEBS Fundamental Courses
Bilingual (French and English)

The base salary for this position is between $43,300 - $58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

The Customer Processing Representative manages the accurate and timely processing of group retirement plan contributions and member applications. They also maintain member data integrity within the GPAS system and collaborate with team members to ensure high-quality service delivery.

Requirements

Candidates should possess proficiency in Microsoft Office and demonstrate strong attention to detail in a high-volume environment. Experience with pension or benefits administration systems and bilingualism in French and English are preferred qualifications.

Skills

Data entry
Attention to detail
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Bilingualism
Customer service
Pension administration
Regulatory compliance
Problem solving
Time management
Communication
Record keeping
Analytical skills

Benefits

Health benefits
Dental benefits
Mental health benefit
Pension plan
Share ownership program
Education reimbursement
Volunteer day
Employee discounts
Mentorship programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Processing
Group Retirement Plans
RRSP
RPP
DPSP
GPAS
Data Integrity
Regulatory Standards
Member Disclosures
Investment Options
Financial Institutions
CEBS
Administration
Compliance
Hybrid
Canada Life

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