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The Canada Life Assurance Company

Customer Processing Representative, temporary full-time

London, ON, Canada

The base salary for this position is between $41,200 - $55,700 annually. · Full-time

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Job details

Pay: The base salary for this position is between $41,200 - $55,700 annually.
Job type: Full-time
Apply by: Nov 19, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Temporary Full Time

We’re looking for a reliable and detail-oriented professional who enjoys working in a structured environment and takes pride in getting things done accurately and efficiently. In this role, you’ll be responsible for processing tasks, managing assigned workloads, and ensuring information is handled with care and precision.

Day to day, you’ll follow established processes, stay organized, and support team priorities to help keep operations running smoothly. Your attention to detail and ability to stay focused will be key to your success.

You’ll be part of a supportive team that values collaboration, consistency, and doing quality work. We provide clear guidance, training, and ongoing support to help you succeed in your role.

About the Role

Reporting to the Administration Manager, the Customer Processing Representative provides administrative support for Group Retirement Plans, including RRSPs, RPPs, DPSPs, and non-registered products. You will partner closely with a Group Retirement Services Customer Service Specialist to support daily caseload administration. You will be required to learn and use the Group Pension Administration System (GPAS) and follow established Group Retirement Services (GRS) processes.

What you will do:

Manage the accurate and timely processing of group and individual contributions, ensuring compliance with internal policies and regulatory standards

Review and process member applications, verifying completeness and alignment with plan requirements

Execute interfund transfers and administer the movement of member assets across investment options

Process cash withdrawals and coordinate transfers between registered plans and external financial institutions

Prepare and distribute member disclosures, monitor accounts in default status, and initiate appropriate follow-up actions

Maintain and update member and plan information within GPAS, ensuring data integrity and accuracy

Collaborate closely with administration team members and cross-functional partners, contributing to a high-performing team environment and ensuring a seamless, accurate, and client-focused service experience across all touchpoints

What you will bring:

Proficiency in Microsoft Office applications: Microsoft Word, Excel, and Outlook

Ensures accuracy in processing transactions and maintaining records

Delivers responsive and professional service, addressing inquiries effectively

Able to prioritize tasks and meet deadlines in a high-volume environment

Identifies discrepancies, investigates issues, and recommends solutions

Communicates clearly and professionally, both verbally and in writing

Takes ownership of tasks and follows through to completion

Responds effectively to changing priorities and evolving processes

Works collaboratively with peers and stakeholders to achieve shared objectives

Experience with pension or benefits administration systems (e.g., GPAS) is preferred

Knowledge of registered plans (e.g., RRSP, RRIF, TFSA) and related regulatory requirements is an asset

Willingness to complete CEBS Fundamental Courses

The base salary for this position is between $41,200 - $55,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

Process contributions, member applications, transfers, withdrawals, and disclosures for group retirement plans while maintaining accurate member and plan records in GPAS. Manage assigned caseloads, monitor accounts requiring follow-up, and collaborate with administration colleagues to provide accurate, timely service.

Requirements

Candidates should be proficient in Microsoft Word, Excel, and Outlook, with strong accuracy, organization, communication, prioritization, and problem-solving skills. Experience with pension or benefits administration systems and knowledge of registered plans and related regulations are preferred or considered assets; willingness to complete CEBS Fundamental Courses is also requested.

Skills

Microsoft Word
Microsoft Excel
Microsoft Outlook
Transaction Processing
Data Accuracy
Customer Service
Task Prioritization
Deadline Management
Discrepancy Investigation
Problem Solving
Written Communication
Verbal Communication
Adaptability
Collaboration
Pension Administration
Registered Plan Administration

Benefits

Career Development Opportunities
Education Reimbursement
Health and Dental Benefits
Mental Health Benefit
Vacation and Personal Days
Volunteer Day
Company-Matching Pension Plan
Share Ownership Program
Additional Investment Options
Employee Recognition Programs
Employee Discounts
Employee Resource Groups
Mentorship Programs

Visa sponsorship

Not detected in the job text

Keywords

Group Retirement Plans
RRSP
RPP
DPSP
Non-Registered Products
Group Pension Administration System
GPAS
Group Retirement Services
GRS
Contributions
Member Applications
Interfund Transfers
Cash Withdrawals
Registered Plan Transfers
Member Disclosures
Default Accounts
Member Data Integrity
Microsoft Word
Microsoft Excel
Microsoft Outlook
Pension Administration
Benefits Administration
RRIF
TFSA
Regulatory Requirements
CEBS Fundamental Courses
Caseload Administration

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