Permanent Full Time
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Director, Technical Solutions
The Individual Wealth Technology team within Application Delivery, Canada and Lifeco is seeking a Director, Technical Solutions. This role is a match for you if you are passionate about Wealth and working with business and technology teams to innovate, define, and deliver high quality technology solutions.
The Director, Technical Solutions is a highly experienced technology leader and mentor, tasked with overseeing the delivery and support of applications, spearheading new technology projects, and enhancing key applications. In this role you will act as a trusted advisor to internal clients by proactively building relationships with business, technology, and external stakeholders. You will work closely with members of the Individual Wealth business and technology teams, with responsibility for people leadership and delivery leadership that are measured by the team’s collective ability to generate positive results for Canada Life’s business and clients.
At our company, the customer is at the center of what we do. The Individual Wealth Technology team is looking for innovative, collaborative, fun-loving candidates that exemplify this and can demonstrate it in their work. We care about the financial, physical, and mental well-being of our customers and our staff.
What you will do:
The role mandate is to build partnerships with stakeholders in the business and technology functions to evolve (imagine new solutions), optimise (increase the impact of existing applications) and stabilise (resolve issues or escalated problems).
Customer Relationship Management: Nurture relationships and collaboration
- Act as a trusted advisor and thought leader to the business areas by proactively building relationships to understand the business’ current state, short and long-term priorities, ensuring open and ongoing communication to proactively address any issues
- Partner with preferred vendors to understand product roadmaps, recommend new solutions and ideas to drive both customer and business outcomes
- Ensure leaders and team members cut through siloes to work together towards common goals
Direct People Leadership: Model our culture and values
- Embody our employee promise: to inspire, value and empower our talent
- Provide clarity around roles and responsibilities, priorities and invest in talent career development
- Build a strong and empowered team to meet and exceed goals around delivery, adoption and support of technology services, while ensuring execution excellence and team engagement
- Contribute to team, financial, and workforce planning
- Lead and adapt to change; be an advocate for change and help minimize ambiguity for teams through change.
Technology Delivery, Adoption, Support
- Implement and optimize standards for service delivery and technology platform management
- Consult with architects, business leaders, and vendors on the best strategy, options, and technology roadmaps to meet client and business objectives
- Directly collaborate with business stakeholders to prioritize incoming portfolio components
- Support delivery execution of business technology projects and large work packages
- Leverage technology; share your knowledge by introducing team to enabling technologies and frameworks to better manage the environment and gain measurable efficiencies.
- Lead the continuous operation of applications and infrastructure, ensuring compliance with operational standards, and meeting business needs
- Create and manage metrics dashboards to showcase productivity, costs, demand, supply and spend, using a data driven approach for decision making
- Ensure applications’ availability and resources are aligned with current and future support needs through the development of roadmaps and use of metrics
- Support business stakeholders by coordinating escalations to resolve user incidents
- Keep current on industry technology direction and best practices
What you will bring:
- Degree/diploma in computer science or related discipline, or equivalent combination of training and experience
- A minimum of 10+ years’ related experience supporting technology platforms and delivering projects/products to enable businesses capabilities
- Ideal candidate has experience working with Wealth businesses and systems and maintains a strong knowledge of wealth products in the Canadian financial services market
- Experience managing through change, enabling an execution excellence culture and applying technology thought leadership to solve problems
- Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement
- Ability to respond to and generate urgency, create clarity thorough ambiguity, and pivot quickly when needed
- Demonstrated experience in challenging the status quo and identifying areas of improvement (across people, process, and technology)
- Preference and experience working in a complex environment that is rapidly evolving, with high expectations for excellence and achievement
- Excellent written and verbal communication skills to interact effectively with all levels, technical and non-technical, within the organization
- Able to be "hands-on" with support when needed, but also have a strategic / business mindset
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The base salary for this position is between $128,000 - $178,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Grow with Canada Life
We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.
We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!
What we offer:
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
- Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Financial Security: Company-matching pension plan, share ownership program and additional investment options.
- Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
- Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
Learn more about Canada Life.
We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
