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Added 3 mins ago
Security Administrator
Giesecke+Devrient
Markham, ON
Lead the design and improvement of the security infrastructure for optimal efficiency, providing recommendations to the Security Manager for final approval.
Added 3 mins ago
OT
Field Instrumentation Specialist
Ontario Transit Group
Toronto, ON
- Full-time
Ferrovial Construction Canada Inc. and VINCI Construction Grands Projets are undertaking the design, build, and finance the Ontario Line Southern Civil, Stations, and Tunnel (South Civil)…
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F
Webber - Operations Manager - Infrastructure Management
Ferrovial
ON · CAN - Webber - Infra - York
- Full-time
…project models to meet client needs, including traditional design bid build, design build, alternative delivery models and public private partnership (P3) solutions. Webber also has an…
Added 3 mins ago
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Supply Chain Analytics & Planner
Accenture
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- Full-time
Drive alignment amongst XFN teams (Planning, Sourcing & Finance) on securing required funding/budgeting to support business operations in the delivery of critical equipment globally.
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- Full-time
…the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we…
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System Analyst
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- Full-time
Lead workshops with portfolio management, trading, performance, attribution, operations, and technology stakeholders.
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- $80,000 to $90,000 CAD / year
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…and Thrive Together. These values shape how we collaborate, lead, and succeed – across teams, time zones, and career…
Added 18 mins ago
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Bioinformatics Specialist
University of British Columbia
Vancouver, BC · PHSA | BC Children's Hospital Research Institute - North Block (BCRI CMMT) (BCHRIN)
- $8,810.92 to $13,202.5 CAD / month
- Full-time
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Added 18 mins ago
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Simulator Electronic Technician
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Montreal, QC
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Lead and execute projects to improve and ensure smooth operations of the training center.
Added 32 mins ago
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Senior Manager, Digital and Customer Applications
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- Full-time
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Added 33 mins ago
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Account Executive
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Toronto, ON
- Full-time
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Marketing Manager
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Toronto, ON
- Full-time
KioCafé is a growing B2B technology company specializing in the design, manufacturing, and deployment of autonomous robotic coffee kiosks, cold brew stations, and self-service beverage…
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Global Human Resources Manager
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Toronto, ON
- Full-time
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Product Development Engineer
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Mississauga, ON · Canada - PM Mississauga (General)
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Participate in internal and customer design reviews covering products and manufacturing processes
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National ACS Manager
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Montréal-Est, QC
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Added 47 mins ago
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Manager Marketing & Communications
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…The Pulse, and oversees trade shows, events, and marketing operations. Working closely with Sales, the role makes sure marketing activity turns into qualified…
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As the on-site lead, you will oversee daily construction operations and ensure the project progresses in line with established safety, schedule, quality, and budget targets.…
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Added 48 mins ago
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Supervisor, Branch Warehouse
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…the industry benchmark for service, quality, performance and design, backed by the best in class lifetime warranty. As a coast to coast distributor of premium exterior building products we…
Added 1 hour ago
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Customer Success Operations Analyst
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- $52,000 to $75,000 CAD / year
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The Customer Success Operations Analyst designs, builds and improves the processes, systems and data that help our Customer Success team run efficiently at scale. Partnering with Sales,…
Added 1 hour ago
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Markham, ON
- $90,000 to $100,000 CAD / year
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Added 1 hour ago
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Fulfillment & Supply Chain Specialist
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The Canada Life Assurance Company

Director, Learning & Development, Operations

Winnipeg, MB, Canada
London, ON, Canada
Toronto, ON, Canada
Montreal, QC, Canada

The base salary for this position is between $121,200 - $171,200 annually.

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Applications open in a new tab.

Job details

Pay: The base salary for this position is between $121,200 - $171,200 annually.
Apply by: Nov 11, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Permanent Full Time

Role description

Our Learning & Development team is evolving to better support Canada Life’s strategic priorities, leadership capability, employee performance and business transformation. We are creating a new Director, L&D Operations role to build and lead the operational foundation that will help our L&D function work with greater focus, consistency and scale.

In this role, you will lead the enterprise operating system that connects L&D demand, priorities, people, technology, data and investment decisions. You will oversee intake and portfolio governance, workforce planning, learning platforms, operational services, measurement, financial management and vendor governance. Your leadership will make it easier for partners to engage L&D, help L&D focus on the work that matters most and give L&D leaders clear insight into capacity, performance, risk and impact

What you will do:

You will translate L&D strategy into practical operating plans, clear decisions and reliable services. This is a hands-on leadership role for someone who can build new systems and ways of working while keeping day-to-day operations running well. You will lead a multidisciplinary operations team, partner with L&D and business leadership on priorities and trade-offs, and create the transparency and discipline needed to deliver measurable value across Canada Life.

Key accountabilities:

Build and lead the L&D operations strategy, multi-year roadmap and annual operating plan.
Own the single intake pathway for L&D requests, including clear request standards, triage, routing, service levels and status visibility.
Lead portfolio and capacity reviews, using business value, urgency, risk, cost and available skills to recommend priorities, sequencing, resourcing and trade-offs.
Translate L&D strategy into clear decision rights, workflows, quality controls, service expectations and escalation practices across all L&D pillars: Strategy, Design, Delivery and Operations.
Lead, coach and develop the L&D Operations team, setting clear outcomes and aligning team capacity
Set the strategy and roadmap for enterprise learning platforms and related technology, including administration, integrations, testing, releases, support, controls and future automation.
Ensure reliable operational services, including learner support, learning assignments, catalogue administration, tuition program administration and production support for enterprise and specialized programs.
Establish dashboards and reporting that give leaders clear insight into demand, capacity, cycle time, service quality, investment, learner outcomes and business impact.
Lead L&D financial planning, budgeting, forecasting, chargebacks, invoice governance and vendor performance to improve value and reduce duplication.
Partner with senior HR and business leaders, Finance, Procurement, HR Technology, Corporate Technology, Privacy, Security, Risk and Compliance to make sound enterprise decisions and maintain effective controls.
Champion continuous improvement, responsible automation and approved AI-enabled practices that simplify work, improve service and create a better employee and partner experience.

What you will bring:

7+ years of progressively responsible experience in operations, enterprise learning, HR operations, portfolio or program management, shared services, learning technology or a related field.
Significant experience leading multidisciplinary professional teams in a large, complex organization.
A proven track record of establishing or transforming intake, prioritization, portfolio management, workforce planning, service delivery or operating-model practices at scale.
Strong financial and commercial acumen, with experience managing budgets, forecasts, vendors, contracts and investment decisions.
Experience setting direction for enterprise platforms, technology roadmaps, integrations, data, automation or digital transformation.
Strong analytical skills and experience turning operational, financial and learning data into clear insights, recommendations and action.
Sound strategic judgement and the confidence to recommend trade-offs when priorities compete or demand exceeds capacity.
Demonstrated success leading complex, cross-functional change from planning through implementation, adoption and sustained results.
Excellent communication, consultation and influencing skills, with the ability to build trust and explain complex decisions clearly to senior leaders and partners.
A university degree in business, human resources, learning and development, organizational development, operations or a related discipline; an equivalent combination of education and experience will also be considered.
As this position is posted in several locations, we specify that bilingualism (fluent in French, English, both oral and written) is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.

Given the size and scope of our organization, we have the flexibility for this position to be in the following head office locations: Montreal, Toronto, London, Winnipeg.

The base salary for this position is between $121,200 - $171,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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More about this job

Responsibilities

The Director will lead the operational foundation for the Learning & Development function, overseeing intake, portfolio governance, and financial management. They will translate L&D strategy into actionable operating plans while managing multidisciplinary teams and enterprise learning technology.

Requirements

Candidates must have 7+ years of progressively responsible experience in operations, enterprise learning, or program management within large, complex organizations. A university degree in a relevant discipline is required, along with strong financial acumen and leadership capabilities.

Skills

Operations management
Learning and development
Portfolio management
Strategic planning
Financial management
Vendor governance
Workforce planning
Change management
Data analysis
Learning technology
Budgeting
Process improvement
Leadership
Communication
Stakeholder management
Automation

Benefits

Health benefits
Dental benefits
Mental health benefit
Pension plan
Share ownership program
Education reimbursement
Volunteer day
Employee recognition programs
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Operations
Learning & Development
Portfolio Management
Strategic Roadmap
Financial Planning
Vendor Governance
Workforce Planning
Learning Platforms
Data Analytics
Change Management
Budgeting
Forecasting
Automation
AI-enabled practices
Shared Services
Digital Transformation
Governance
Cross-functional leadership
Operational Strategy
Service Delivery
Business Transformation
Performance Measurement
Capacity Planning
Procurement
Risk Management
Compliance
HR Technology
Enterprise Systems
Reporting
Dashboards

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