Plan Structure Data Associate

Permanent Full Time

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As a Plan Structure Data Associate, you will set up and maintain group benefits plan information in Canada Life’s administration systems.

Your work helps ensure that claims are paid correctly, clients receive accurate bills and premiums are collected properly. You will review plan information, enter and update records, investigate discrepancies and confirm the accuracy of your work.

What you will do

• Set up and maintain records for new group benefits plans and plan amendments. 
• Manage a caseload that includes routine assignments and some more complex cases. 
• Review applications and supporting documents for completeness and accuracy. 
• Identify missing, inconsistent or potentially problematic information. 
• Enter and update plan information in internal administration systems. 
• Create or update dental benefit calculations. 
• Prepare initial billing information. 
• Process or verify billing adjustments. 
• Communicate plan setup details, exceptions and unresolved issues to the appropriate teams. 
• Review your own work to reduce errors affecting claims payments or client billing. 
• Contribute to straightforward departmental projects when required. 
• Provide additional technical support when team capacity and your experience allow. 

What you will bring

• Strong attention to detail and the ability to work accurately with data. 
• The ability to review information, recognize inconsistencies and investigate problems. 
• Comfort working in several computer systems. 
• The ability to organize a caseload and meet established deadlines. 
• Clear written and verbal communication skills. 
• The ability to work independently and collaborate with internal partners. 
• Experience in administration, data processing, financial transactions, benefits or customer service. 
• Comfort using Microsoft 365 applications. 

Assets

• Experience in group benefits, insurance, claims, billing or premium administration. 
• Experience creating or reviewing billing adjustments. 
• Experience working with detailed plan or contract information. 
• Bilingualism in English and French. 

What success looks like

• Enter plan information correctly and completely. 
• Help support accurate claims payments and billing. 
• Identify problems before they affect clients or plan members. 
• Complete assigned work within service timelines. 
• Know when to resolve an issue independently and when to involve another team. 
• Continue building the technical and business knowledge needed for more complex assignments. 

Home-office requirements

• To work remotely, you must have: 
• A wired connection between your Canada Life laptop and your home router or modem using a Cat5e or higher cable. 
• Internet service with a minimum speed of 50 Mbps download and 5 Mbps upload. 
• Sufficient monthly bandwidth to perform the role. 

We are hiring for multiple roles - Permanent Full Time and 18 Month Contract. Your application will be considered for both. Further details will be provided should you be selected for the next steps of the recruitment process.

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The base salary for this position is between $45,900 - $76,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.