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Added 11 mins ago
C
Senior Specialist CNESST - 12 month contract
CN
Quebec, QC
- Contract
The incumbent is responsible for managing the end-to-end lifecycle of employee disability claims, from initial intake through return to work, serving as the primary point of contact for all…
Added 11 mins ago
N(
CONSEILLER EN SERVICE À LA CLIENTÈLE/Client Service Consultant
Navacord (Previously Vita Assure)
Montreal, QC
- $70,000 to $75,000 CAD / year
- Full-time
Act as a liaison between clients and insurance carriers for plan administration, claims issues, and billing inquiries
Added 11 mins ago
LA
2027 2L Bilingual Summer Law Student - Immigration & Refugee (Ottawa)
Legal Aid Ontario
Ottawa, ON
- Full-time
…involved in matters that may include assisting with refugee…
Added 11 mins ago
PC
Group Benefits Underwriter
People Corporation
Toronto, ON · ON - PC Sheppard - Toronto
- Full-time
…competitive insurance premiums and covering potential losses from…
Added 26 mins ago
AVP, Corporate Partnershios
Aviva
Toronto, ON · Markham, ON
Drive delivery of operational efficiencies across the partnerships through leading the Service Improvement Program within Aviva working across Claims, UW, Billing and technology
Added 26 mins ago
SC
Director, Operational Design & Engineering
Staples Canada
Richmond Hill, ON
- Full-time
…challenge vendor designs, and validate simulations and throughput claims before capital is…
Added 41 mins ago
QW
Senior Manual QA Engineer – Healthcare
Quantum World Technologies Inc.
Canada
- Contract
…specifically across HRP (Healthcare Reimbursement/Processing) and Claims…
Added 42 mins ago
Cost Control Manager - Go Rail Expansion (ONxpress)
Aecon
Toronto, ON
Oversees and supports project change management, including subcontractor claims, change requests, claims and dispute resolution.
Added 56 mins ago
SP
People & Culture Advisor / Conseiller/Conseillère en ressources humaines et culture d’entreprise
Sekure Payment Experts
Dollard-Des Ormeaux, QC
- Full-time
Coordinate the administration of workplace injury and accident claims, including reporting, documentation, communication with employees, managers, and external stakeholders, and maintaining…
Added 1 hour ago
H
Scheduling Manager (ICI)
Hays
Toronto, ON · Greater Toronto Area, Canada
- $160,000 to $195,000 CAD / year
- Full-time
…where required. You will also support project teams with bids, claims, delay analysis and extension-of-time requests, while providing leadership on resource planning, schedule optimization…
Added 1 hour ago
Contract Administration Specialist
Pomerleau
Montreal, QC
Review, validate, and negotiate contractual claims, requests, and change orders.
Added 1 hour ago
ASSOCIATE ONE POINT PATIENT CARE SPECIALIST
Green Shield Canada
Canada
Must have a valid driver’s license and possess a car
Added 1 hour ago
C
Administrative Assistant, BORN Ontario - Permanent Full Time (1.0)
CHEO
Ottawa, ON
- Full-time
…monitoring, tracking and/or processing expenses related to travel claims, invoices, requisitions, deposits, receipts, enrichment fund reimbursements,…
Added 1 hour ago
QM
Spécialiste principal en affaires réglementaires / Senior Regulatory Affairs Specialist
Quantum Management Services Ltd.
Montreal, QC
- $100,000 to $115,000 CAD / year
- Contract
Added 1 hour ago
TI
Personal Lines Broker
Team Insurance Brokers Inc.
Winnipeg, MB
- Full-time
…transactions such as Autopac and driver’s licence renewals, supporting claims reporting, and maintaining accurate client records in the brokerage management system. The Personal Lines…
Added 2 hours ago
CM
Mental Health Worker - Mental Health Services
Canadian Mental Health Association-Haliburton, Kawartha, Pine Ridge
Peterborough, ON
- Full-time
- Temporary
Complete administrative tasks – mental health assessments, treatment plans, pre and post measures, case notes, timesheets, expense claims, time off requests.
Added 2 hours ago
HI
Adjoint(e) technique
HUB International
Brossard, QC
- Full-time
Added 2 hours ago
IG
Accountant
Insight Global
Vancouver, BC
- $85,000 to $95,000 CAD / year
- Full-time
and project phase, so leadership knows where the money is going and tax credit claims can be supported.
Added 2 hours ago
Asset / Process Reliability, Manufacturing Technology
ArcelorMittal
Hamilton, ON
Added 3 hours ago
PH
Lead Clerk, Accounts Receivable RCH
Provincial Health Services Authority
New Westminster, BC
- Full-time
processes patient billings and claims, follows up on billing errors and delinquent accounts and prepares
Added 4 hours ago
S
Commercial Lead
SYSTRA
Toronto, ON
- Full-time
Manages complex contractual claims and leads the management, analysis (e.g. change orders, errors and omissions, negligence evaluation) and resolution of disputes with operational…
Added 5 hours ago
TO
Administrative Assistant - Gastroenterology
The Ottawa Hospital
Ottawa, ON
- Full-time
Compiles and submits expense claims (i.e. travel, honoraria, meeting expenses, legal case opinions, etc.);
Added 5 hours ago
YC
JEE Developer, senior
Yoush Consulting
Toronto, ON
- Full-time
…Summary Control System and Enrollment and Consent Management / Claims Data Entry…
Added 6 hours ago
W
Referral Partner
Wellbytes
Canada
- Contract
…expenses through employer-set benefit allocations, digital claims and ongoing administrative…
Added 8 hours ago
HM
medical office manager
Hardin Medical Center
Fort McMurray, AB
- Full-time

The Canada Life Assurance Company

Quality Program Specialist

ON, Canada

The base salary for this position is between $66,700 - $114,700 annually.

Apply on jobs.canadalife.com About employer

Applications open in a new tab.

Job details

Pay: The base salary for this position is between $66,700 - $114,700 annually.
Experience: 4+ years disability claims experience
Posting language: English
Posted: Oct 9, 2026

Original job description

Temporary Full Time

The successful candidate will be responsible for reviewing samples of Disability, Case Managers files to ensure quality claims assessment and management. The incumbent will use their expertise to identify trends, areas that require training, and interpret and report on variances for their local or assigned Disability Management Services office. The position will also assist in the identification and communication of areas for improved processes and will address discrepancies directly with the Team Managers in the Disability Management Services office, and negotiate, if required, with Directors.

What you will do

Actively live our values of putting the customer first in all that we do, integrity, partnership, fostering employee engagement, committing ourselves to sustainability, supporting our communities
Perform focused and comprehensive audits initiated by head office
Compile and analyze results within the assigned Disability Management Services office to identify trends, strengths, areas of concern and to provide recommendations to the Disability Management Services office on matters that impact morbidity and customer service
Partner with the individual Case Managers and/or Team Managers, to review and discuss results, provide coaching, and to effectively handle differing opinions and negotiate alternative outcomes
Based on audit findings, support ongoing continuous improvement by recommending changes to training and resource materials, quality program standards, and office procedures
Participate in conference calls/management team meetings with the Quality Program Team and Disability Management Services office management team to review results
Communicate and collaborate with various peers and leaders across business functions and departments
Review samples of disability claim files from Case Managers to ensure:
- comprehension and appropriate application of benefit policy, best practices and procedures
- proper assessment and application of contractual limitations/provisions
- accuracy of systems coding
- correct interpretation of medical and claim information
- critical thinking is carried out in claims assessment and decisions
- Canada Life philosophies are applied in developing claim management plans and making appropriate medical and rehabilitation referrals
- authority parameters are followed in accordance with the national operating model
- compliance with training curriculum, job aids and training tools.

What you will bring

Bilingualism is an asset
Completed post secondary diploma or equivalent
4+ years disability claims experience
Strong professional communication skills, both written and oral, including:
- An ability to explain complex topics in plain language
- An ability to negotiate with people in a variety of roles
- An ability to coach in a positive manner
Proven experience providing excellent customer service
Proficient knowledge of medical terminology, benefit policy, best practices and procedures
Adapts to organizational change, best practice adoption and improvement, including supporting the implementation and adherence to changes in processes and practices
Excellent organizational and analytical skills with the ability to manage multiple competing projects and priorities under time pressure without compromising quality
Ability to work independently and within in a virtual team environment, facilitating and contributing to work across geographies and across other functional teams
Strong decision-making and problem solving skills with a customer centric approach
Proficient computer skills in Microsoft Excel
Proficient knowledge of ODIS/DCT/BEN and MS Office
Knowledge of absence services products an asset
Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website

Given the size and scope of our organization, we have the flexibility for this position to be located in any of the 14 Disability Management Services Offices (DMSO) located across Canada (Toronto, Winnipeg, Vancouver, Langley, London, Halifax, Hamilton, Ottawa, Montreal, Edmonton, Calgary, Pickering, Regina, St. John’s).

The base salary for this position is between $66,700 - $114,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply on jobs.canadalife.com About employer

More about this job

Responsibilities

The specialist will perform comprehensive audits of disability claim files to ensure compliance with policies, contractual provisions, and best practices. They will also analyze trends, provide coaching to case managers, and recommend process improvements to management.

Requirements

Candidates must have a post-secondary diploma and at least 4 years of experience in disability claims management. Strong analytical, communication, and negotiation skills are required, along with proficiency in Microsoft Office and specific claims software.

Skills

Disability claims management
Auditing
Data analysis
Coaching
Negotiation
Medical terminology
Benefit policy interpretation
Microsoft Excel
ODIS
DCT
BEN
Communication
Problem solving
Decision making
Organizational skills
Analytical skills

Benefits

Health benefits
Dental benefits
Mental health benefit
Pension plan
Share ownership program
Education reimbursement
Volunteer day
Employee recognition programs
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Disability Management
Claims Assessment
Auditing
Quality Assurance
Case Management
Medical Terminology
Benefit Policy
Data Analysis
Coaching
Negotiation
Microsoft Excel
ODIS
DCT
BEN
Compliance
Process Improvement
Reporting
Trend Analysis
Customer Service
Claims Management
Rehabilitation
Risk Management
Professional Communication
Analytical Skills
Decision Making
Problem Solving
Organizational Change
Virtual Team
Reliability Status
Canada Life

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Work requirements

Jobs in Canada