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Added 2 mins ago
LC
Learning Services Teacher
Langley Christian School
Langley (District), BC · Langley, BC
- Full-time
Lead school-based teams in implementing UDL, RTI, and multi-tiered systems of support.
Added 2 mins ago
R
Office Clerk - Advanced
Raise
Vancouver, BC
- Full-time
Manage office tidiness and organization systems, ensuring a professional work environment;
Added 2 mins ago
QM
Responsable du crédit / Credit Manager
Quantum Management Services Ltd.
Kirkland, QC
- Full-time
- Hands-on collections experience, with a professional, firm and diplomatic approach
Added 2 mins ago
CO
Job ID #32264: Chief Information Security Officer (CISO) and Director, IT Infrastructure
City Of Hamilton
Hamilton, ON
- Full-time
…and adaptive in collaboration with the IT Management Team to support effective adoption of new applications, technologies and related…
Added 2 mins ago
PH
Customer Service Representative
Parker Hannifin
Milton, ON
- Full-time
…candidate will be responsible for delivering premier service and support to our customers by, providing timely, accurate, and professional…
Added 2 mins ago
CS
Executive Assistant
Clariti Strategic Advisors
Toronto, ON
- Full-time
Support compliance filings and administrative documentation
Added 2 mins ago
SC
Furniture Install Driver
Staples Canada
Mississauga, ON
- Full-time
Installs all types of free-standing furniture, panel and modular systems. This includes placement, leveling, wipe-down, touch-up of metal and wood furniture, clean up and removal of garbage…
Added 2 mins ago
CG
Experienced Garage Door Technician
Canadoor Garage Doors
Barrie, ON
- Full-time
Build trust and rapport with homeowners through professional, friendly communication.
Added 2 mins ago
V
Lead Critical Facilities Technician, NA
Vantage
Montreal, QC
- Full-time
…emergency procedures for critical installations, including support of new systems and research of technical…
Added 2 mins ago
LH
Senior Tax Accountant – Corporate Canadian Tax
Logic Hire Solutions LTD
Oakville, ON
- $70,000 to $120,000 CAD / year
- Full-time
Professional Development: Support for In-Depth Tax, CPA dues, and ongoing training.
Added 2 mins ago
S
Director, Software Development Effectiveness
Survalent
Mississauga, ON
- Full-time
…continuous improvement, and establish scalable processes that support organizational growth while enabling teams to work efficiently and deliver high-quality solutions. If you are a…
Added 2 mins ago
LH
Senior Tax Accountant – Corporate Canadian Tax
Logic Hire Solutions LTD
Mississauga, ON
- $70,000 to $120,000 CAD / year
- Full-time
Professional Development: Support for In-Depth Tax, CPA dues, and ongoing training.
Added 2 mins ago
CC
Sales Representative - Facility Services
Cintas Canada
Toronto, ON
- Full-time
Limitless Career Advancement & Mentorship Opportunities: Grow your career with clear paths for promotion and professional development.
Added 2 mins ago
SA
Behaviour & Regulation Support Facilitator
St Albert Public School Division
St. Albert, AB
- Full-time
…experience with Augmentative and Alternative Communication (AAC) systems. This expertise will be used to support students' communication, participation, regulation, independence, and access…
Added 2 mins ago
D
Operations Officer
Dexian
AB · Edmonton, AB
- $25 to $27 CAD / hour
- Contract
…10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines…
Added 2 mins ago
TT
Project Manager
T-Lane Transportation
AB · Edmonton, AB
- Full-time
This opportunity is ideal for a transportation professional with extensive experience quoting, pricing, planning, and coordinating large-scale transportation projects, particularly within…
Added 2 mins ago
PR
Specialist-Senior Virtualization Infrastructure
Peel Regional Police
Brampton, ON
- $88,093 to $124,990 CAD / year
- Temporary
…management of virtualization and cloud infrastructure solutions to support the organization's IT operations; providing technical expertise and guidance in evaluating, selecting, and…
Added 2 mins ago
GM
Marine & Powersports Service Technician
Gibbons Motor Toys
Gibbons, AB
- Full-time
…we'll provide the product training, manufacturer training, and support you need to succeed. We welcome applicants from automotive, heavy equipment, agriculture, trucking, recreational…
Added 2 mins ago
R&
Content Specialist I
Robertson & Company Ltd.
Burlington, ON
- Contract
Prime Hires is seeking a skilled Content Specialist I to join our client in support of an existing vacancy.
Added 2 mins ago
P
Software Engineer
PostGrid
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Proven experience with system design, distributed systems, and performance optimization.
Added 2 mins ago
CG
Sous Chef
Compass Group Canada
Chilliwack, BC
- Full-time
Support the Executive Chef and Director of Hospitality in coordinating daily operations across three dining outlets and catering, ensuring effective preparation, staffing coverage and…
Added 2 mins ago
A(
Executive Assistant to the CDO
Amii (Alberta Machine Intelligence Institute)
AB · Edmonton, AB
- Full-time
…dynamic administrative workload; you are a strategic co-pilot and support to an entire Delivery team. I'm looking for a true partner who thrives in the momentum of a growing team, loves…
Added 2 mins ago
SE
Panel Assembler (6-month contract position)
SFC Energy North America
Calgary, AB
- Contract
Support quality control and testing activities during production.
Added 2 mins ago
GT
Guidewire ClaimCenter Developer
GFT Technologies
Toronto, ON
- Contract
Design and implement integrations between Guidewire ClaimCenter and external enterprise systems.
Added 2 mins ago
TB
Assertive Street Outreach Support Worker
The Busby Centre
Barrie, ON
- Full-time
POSITION TITLE: Assertive Street Outreach Support Worker

The Canada Life Assurance Company

Quality Program Specialist

ON, Canada

The base salary for this position is between $66,700 - $114,700 annually.

Apply About employer

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Job details

Pay: The base salary for this position is between $66,700 - $114,700 annually.
Apply by: Oct 24, 2026
Experience: 4+ years disability claims experience
Posting language: English
Posted: Oct 9, 2026

Original job description

Temporary Full Time

The successful candidate will be responsible for reviewing samples of Disability, Case Managers files to ensure quality claims assessment and management. The incumbent will use their expertise to identify trends, areas that require training, and interpret and report on variances for their local or assigned Disability Management Services office. The position will also assist in the identification and communication of areas for improved processes and will address discrepancies directly with the Team Managers in the Disability Management Services office, and negotiate, if required, with Directors.

What you will do

Actively live our values of putting the customer first in all that we do, integrity, partnership, fostering employee engagement, committing ourselves to sustainability, supporting our communities
Perform focused and comprehensive audits initiated by head office
Compile and analyze results within the assigned Disability Management Services office to identify trends, strengths, areas of concern and to provide recommendations to the Disability Management Services office on matters that impact morbidity and customer service
Partner with the individual Case Managers and/or Team Managers, to review and discuss results, provide coaching, and to effectively handle differing opinions and negotiate alternative outcomes
Based on audit findings, support ongoing continuous improvement by recommending changes to training and resource materials, quality program standards, and office procedures
Participate in conference calls/management team meetings with the Quality Program Team and Disability Management Services office management team to review results
Communicate and collaborate with various peers and leaders across business functions and departments
Review samples of disability claim files from Case Managers to ensure:
- comprehension and appropriate application of benefit policy, best practices and procedures
- proper assessment and application of contractual limitations/provisions
- accuracy of systems coding
- correct interpretation of medical and claim information
- critical thinking is carried out in claims assessment and decisions
- Canada Life philosophies are applied in developing claim management plans and making appropriate medical and rehabilitation referrals
- authority parameters are followed in accordance with the national operating model
- compliance with training curriculum, job aids and training tools.

What you will bring

Bilingualism is an asset
Completed post secondary diploma or equivalent
4+ years disability claims experience
Strong professional communication skills, both written and oral, including:
- An ability to explain complex topics in plain language
- An ability to negotiate with people in a variety of roles
- An ability to coach in a positive manner
Proven experience providing excellent customer service
Proficient knowledge of medical terminology, benefit policy, best practices and procedures
Adapts to organizational change, best practice adoption and improvement, including supporting the implementation and adherence to changes in processes and practices
Excellent organizational and analytical skills with the ability to manage multiple competing projects and priorities under time pressure without compromising quality
Ability to work independently and within in a virtual team environment, facilitating and contributing to work across geographies and across other functional teams
Strong decision-making and problem solving skills with a customer centric approach
Proficient computer skills in Microsoft Excel
Proficient knowledge of ODIS/DCT/BEN and MS Office
Knowledge of absence services products an asset
Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website

Given the size and scope of our organization, we have the flexibility for this position to be located in any of the 14 Disability Management Services Offices (DMSO) located across Canada (Toronto, Winnipeg, Vancouver, Langley, London, Halifax, Hamilton, Ottawa, Montreal, Edmonton, Calgary, Pickering, Regina, St. John’s).

The base salary for this position is between $66,700 - $114,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The specialist will perform comprehensive audits of disability claim files to ensure compliance with policies, contractual provisions, and best practices. They will also analyze trends, provide coaching to case managers, and recommend process improvements to management.

Requirements

Candidates must have a post-secondary diploma and at least 4 years of experience in disability claims management. Strong analytical, communication, and negotiation skills are required, along with proficiency in Microsoft Office and specific claims software.

Skills

Disability claims management
Auditing
Data analysis
Coaching
Negotiation
Medical terminology
Benefit policy interpretation
Microsoft Excel
ODIS
DCT
BEN
Communication
Problem solving
Decision making
Organizational skills
Analytical skills

Benefits

Health benefits
Dental benefits
Mental health benefit
Pension plan
Share ownership program
Education reimbursement
Volunteer day
Employee recognition programs
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Disability Management
Claims Assessment
Auditing
Quality Assurance
Case Management
Medical Terminology
Benefit Policy
Data Analysis
Coaching
Negotiation
Microsoft Excel
ODIS
DCT
BEN
Compliance
Process Improvement
Reporting
Trend Analysis
Customer Service
Claims Management
Rehabilitation
Risk Management
Professional Communication
Analytical Skills
Decision Making
Problem Solving
Organizational Change
Virtual Team
Reliability Status
Canada Life

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