Senior Advisor Associate

Permanent Full Time

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Investment Planning Counsel (IPC) is one of Canada's leading independent wealth management firms. We are a diverse group of people all driven towards one goal: helping our advisors build a better business through a remarkable client experience.

In November 2023, Canada Life acquired IPC. Canada Life is a member of the Power Financial Corporation group of companies and serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.

With the acquisition, IPC and Canada Life’s existing wealth platforms create one of Canada’s leading wealth providers.

Our IPC Securities Operations team is currently growing! We are seeking a Senior Advisor Associate – someone who can provide exceptional client service and support to our Advisory teams to ensure a high level of accuracy and timely transactional processing.

What you will do

• Investigate and resolve cases presented by Advisory and internal teams
• Address complex cases in an expedited manner in collaboration with internal and external partners where required
• Work with the Advisor offices providing guidance, documentation requirements and process requested client account transactions
• Be a registered account product specialist handling deposits, estate settlement, unlocking requests, financial hardship, home buyers’ withdrawal, RESP’s, RDSP’s, TFSA’s, FHSA’s RIF/LIF transactions
• Mutual fund bulk trade execution
• Client account entry corrections such as trade corrections, registered contributions and tax slips adjustments
• Monitor client account debits and process sellouts where required
• Collaborate with internal teams in person and external teams to enhance the client experience
• Be a resource capitalizing on relevant regulatory and industry experience to enhance existing processes
• Assist to actively evaluate the relevance of existing guidelines and collaborate to keep department SOP up to date
• Be a subject matter expert on Operational BAUs and seasonal activities such as Trustee Fees
• Participate in department trainings, projects and initiatives as assigned

What you will bring

• Knowledge in registered products and processing
• Relationship-building skills with a commitment to establishing long-term relationships
• Ability to leverage technology to enhance the client’s experiences
• Ability to think critically and use sound judgment when serving clients
• Can work both independently and as a team to reach a common goal
• Ability to respond gracefully and professionally in negative situations turning events to a more positive experience
• Ability to handle high volumes by utilizing time management skills
• Contributes to the positive morale and a sense of team spirit
• Drives for results, demonstrates resilience and adaptability
• Possess a minimum of 3 years of experience within Financial Operations environment, working with the Securities platform
• Post secondary education in Business or equivalent job experience
• Completion of CSC/IFIC preferred
• Knowledge of relevant Securities back-office software solutions is an asset; FundSERV, T80 et.al.
• Must be proficient at using the Microsoft Office suite of products, mainly MS Word and Excel

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The base salary for this position is between $50,900 - $76,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.