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The Canada Life Assurance Company

Service Coordinator, GRS Commission Team

London, ON, Canada

The base salary for this position is between $41,200 - $55,700 annually.

Apply on jobs.canadalife.com About employer

Applications open in a new tab.

Job details

Pay: The base salary for this position is between $41,200 - $55,700 annually.
Posting language: English
Posted: Oct 9, 2026

Original job description

Permanent Full Time

Are you detail-oriented, analytical, and energized by fast-paced environments? Step into a role where your work directly affects advisor compensation. As part of a collaborative team, you'll be valued for your precision, problem-solving skills, and commitment to continuous learning.

You will be responsible in supporting the administration of NextStep (Policy 62396) servicing and commission processes. This position is responsible for resolving exceptions, maintaining accurate records across multiple systems, producing reports, and supporting the day-to-day operations of the GRS Commission team to ensure service standards and processing timelines are met.

What you will do

Own the administration and manual processing of Policy 62396 (NextStep) servicing and commission activities.
Review, investigate, and resolve 62396 error memos and exception-based transactions
Process Advisor of Record (AOR) additions, reassignments, terminations, and servicing updates, including validation of advisor licensing and commission accounts
Maintain accurate servicing and commission records within GPAS and GCMS
Use Excel to calculate prorated AOR share allocations and support commission accuracy
Create, maintain, and distribute weekly 62396 audit and exception reports
Monitor, manage and triage the GRS Commission team's shared mailbox, log and track incoming work
Perform administrative support activities, including filing and other recurring operational tasks.
Support Commission Specialists and Senior Commission Specialists with workload management and service delivery.
Contribute to process improvements, documentation updates, and knowledge-sharing initiatives.

What you will bring

Proficient in Microsoft Excel, Word, and Outlook
Strong mathematical and analytical skillset
Demonstrates above-average accuracy and performance in current role
Self-motivated with an ability to effectively manage multiple priorities and meet tight deadlines
Excellent written and verbal communication skills
Highly organized and adaptable to a dynamic, fast-paced and changing environment
Knowledge of GRS products, services and plan types is preferred
Ability to negotiate and resolve issues in a positive, professional and collaborative manner
Strong interpersonal skills; must be a team player
Proven reliability, accountability and a results-oriented approach

Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $41,200 - $55,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply on jobs.canadalife.com About employer

More about this job

Responsibilities

The Service Coordinator is responsible for the administration and manual processing of commission activities, including resolving exceptions and maintaining accurate records. They also support the GRS Commission team by producing reports, managing shared mailboxes, and assisting with day-to-day operational tasks.

Requirements

Candidates must possess strong analytical and mathematical skills with proficiency in Microsoft Office applications. The role requires a highly organized individual capable of managing multiple priorities in a fast-paced environment while maintaining high levels of accuracy.

Skills

Microsoft Excel
Microsoft Word
Microsoft Outlook
Analytical skills
Mathematical skills
Data entry
Reporting
Problem-solving
Communication
Organization
Time management
Attention to detail
Collaboration
Administrative support

Benefits

Career development
Education reimbursement
Flexible health and dental benefits
Mental health benefit
Volunteer day
Company-matching pension plan
Share ownership program
Investment options
Employee recognition programs
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Service Coordinator
Commission
GRS
Policy 62396
NextStep
GPAS
GCMS
Advisor of Record
AOR
Data analysis
Reporting
Exception handling
Administrative support
Financial services
Compliance
Audit
Microsoft Excel
Microsoft Word
Microsoft Outlook
Hybrid
Security clearance

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Jobs in Canada