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Added 3 mins ago
CI
CRM Developer and Data Analyst
Caldwell Investment Management Ltd.
Toronto, ON
- Full-time
Own and customize our CRM (Zoho) to align with firm-wide processes and advisor engagement strategies.
Added 4 mins ago
Creative Services Advisor
Westerkirk
Calgary, AB
Creative Services Advisor is responsible for the De Havilland Canada’s (DHC) visual brand and leads the execution of creative strategies that align with the company's overall brand vision…
Added 4 mins ago
YU
Facilities Assistant
Yorkville University
Toronto, ON
- Full-time
…balancing education with careers and personal commitments. Every member of our team – whether in teaching, operations, or technology – is dedicated to removing barriers and expanding…
Added 34 mins ago
Team Advisor - Travel Call Centre
CAA Club Group
Thornhill, ON
…are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over…
Added 1 hour ago
AH
Sr. Human Resource Generalist
ATS Healthcare (Canada)
Vaughan, ON
- Temporary
ATS Healthcare is a subsidiary company of UPS Healthcare Canada. As a proud member of UPS Healthcare Canada, ATS Healthcare continues to prove itself as the leader in transportation and…
Added 1 hour ago
AC
Senior Accountant, Assurance and Accounting
ACCA Careers
Peterborough, ON
- Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 1 hour ago
AC
Manager, Assurance and Accounting
ACCA Careers
London, ON
- Full-time
…evolving business and financial reporting landscape. As a trusted advisor, you’ll provide comprehensive, tailored financial information that enables clients to make informed decisions with…
Added 1 hour ago
AA
Sales Pro (Parts Advisor)
Advance Auto Parts
Kingston, ON
- $17.95 to $21.55 CAD / hour
- Full-time
…is between 17.95 CAD and 21.55 CAD per hour for a new team member. The rate offered to a successful candidate depends on multiple factors, including geographic location, experience in…
Added 2 hours ago
S
Registered Nurse (RN), Pediatric Intensive Care Unit (PICU) - BC Children’s Hospital
Sanya’k̓ula
Vancouver, BC
- Full-time
Added 2 hours ago
TC
HR Advisor, Permanent Full time
The Corporation of UCLG
Athens, ON
- Full-time
…proactive contact with the respective management teams, the HR Advisor will help to communicate client needs and priorities to other HR services to support the on-going development of…
Added 3 hours ago
J
Human Resources Advisor
JobsMedia.io
Quebec, QC
- Full-time
Novo is looking for a human resources advisor to complete its team as part of a maternity leave replacement. You will be able to work in hybrid mode from our Quebec office.
Added 3 hours ago
J
Human Resources Advisor (external consulting services)
JobsMedia.io
Longueuil, QC
- Full-time
Novo is looking for a general human resources (HR) advisor to complete its team. Your primary role will be to get involved in Novo's HR consulting services in order to support external…
Added 3 hours ago
J
Human Resources Advisor (external consulting services)
JobsMedia.io
Quebec, QC
- Full-time
Novo is looking for a general human resources (HR) advisor to complete its team. Your primary role will be to get involved in Novo's HR consulting services in order to support external…
Added 3 hours ago
J
Human Resources Advisor (external consulting services)
JobsMedia.io
Laval, QC
- Full-time
Novo is looking for a general human resources (HR) advisor to complete its team. Your primary role will be to get involved in Novo's HR consulting services in order to support external…
Added 5 hours ago
SP
Director, Finance Data Strategy & Stewardship
Salesforce Partner Canada
Toronto, ON
- Full-time
As a member of the Controllership organisation, the Director of Finance Data Strategy & Stewardship will lead the end-to-end strategy, governance, and lifecycle management of Finance data…
Added 6 hours ago
FA
Finance Business Partner
Flair Airlines
Calgary, AB
- Full-time
Act as a trusted advisor, delivering actionable insights that enhance decision-making and operational efficiency.
Added 9 hours ago
LH
Director Occupational Health & Wellness
Lifemark Health Group
St. John's, NL
- $130,000 to $165,000 CAD / year
- Full-time
Act as the primary subject matter expert and strategic advisor to executive leadership on complex workplace health risks, advanced policy formulation, and critical incident response…
Added 9 hours ago
LH
Physiotherapist
Lifemark Health Group
Oakville, ON
- $36.92 to $54.14 CAD / hour
- Full-time
As a Lifemark physiotherapist, you’ll be a vital member of a multidisciplinary team, empowering individuals to overcome challenges, improve their mobility, and achieve their health goals.…
Added 9 hours ago
SI
HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
Saputo Inc. is seeking a HRIS Senior Advisor - Workday, for an existing opportunity within our organization. The Workday Advisor will participate in supporting the implementation and…
Added 10 hours ago
C
Senior Product Owner- Digital Banking
CGI
Halifax, NS
- Full-time
Advise credit union clients on best practices and strategies to enhance member engagement and satisfaction through tailored digital solutions.
Added 10 hours ago
SI
HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
Saputo Inc. is seeking a HRIS Senior Advisor - Workday, for an existing opportunity within our organization. The Workday Advisor will participate in supporting the implementation and…
Added 11 hours ago
O
Senior Cloud Service Manager- Financial Services
OpenText
Richmond Hill, ON
- Full-time
…collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle…
Added 13 hours ago
BH
Change Management Advisor
BC Housing
Burnaby, BC
- Full-time
LOCATION: BURNABY, B.C (Hybrid Position, Advisor can work remotely within BC but may be required to attend in-person meetings at own expense)
Added 13 hours ago
BH
Executive Director, Data and Analytics
BC Housing
Burnaby, BC
- Full-time
…achievement of strategic objectives. The position serves as a trusted advisor to senior leadership by providing strategic insights and recommendations to support organizational priorities…
Added 14 hours ago
TW
Senior Financial Advisor
Thrive Wealth Management
Regina, SK
- Full-time
Senior Financial Advisor - Member Contact Centre

The Canada Life Assurance Company

Service Support Associate

Toronto, ON, Canada

The base salary for this position is between $45,600 - $68,400 annually.

Apply About employer

Applications open in a new tab.

Job details

Pay: The base salary for this position is between $45,600 - $68,400 annually.
Apply by: Nov 10, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Permanent Full Time

As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well-developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business.

What you will do:

Acting as a liaison between clients and head office departments
Handle routine client changes, and administrative and claim inquiries
Process client plan changes
Ordering employee booklets, contracts, enrollment forms, ID cards, etc.
Assisting service team with the preparation of new group submission materials proposals and presentation materials
Assisting sales team with the preparation of new business and in force quotes in addition to renewals and amendments.
Word processing duties including a variety of materials such as client correspondence, administration guides, census data requests, etc.
Responsible for the creation of client and advisor reporting
Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Workplace Solutions Team
Provide back-up support to other positions on the team as required

What you will bring:

Highly adaptable, driven to be your best, and proven initiative
Well-developed customer service skills
Strong oral and written communication skills
Strong mathematical skills
Requires excellent Word, Excel, PowerPoint and Outlook skills
Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines
Attention to detail key
Good problem-solving skills
Ability to work independently as well as in a team environment
Knowledge of the group insurance industry would be an asset

The base salary for this position is between $45,600 - $68,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer:

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.

Financial Security: Company-matching pension plan, share ownership program and additional investment options.

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

Apply About employer

More about this job

Responsibilities

The Service Support Associate acts as a liaison between clients and head office departments to process plan changes and administrative inquiries. They also assist the service and sales teams with the preparation of new business materials, quotes, and client reporting.

Requirements

Candidates should possess strong communication, mathematical, and organizational skills with proficiency in Microsoft Office applications. While not mandatory, knowledge of the group insurance industry is considered an asset for this role.

Skills

Customer service
Communication skills
Microsoft Office
Word
Excel
PowerPoint
Outlook
Administrative support
Time management
Organizational skills
Problem-solving
Data entry
Attention to detail
Mathematical skills

Benefits

Career development
Education reimbursement
Health benefits
Dental benefits
Mental health benefit
Vacation
Personal days
Volunteer day
Pension plan
Share ownership program
Employee recognition programs
Employee discounts

Visa sponsorship

Not detected in the job text

Keywords

Service Support
Administrative Support
Client Service
Group Insurance
Microsoft Office
Word
Excel
PowerPoint
Outlook
Data Processing
Reporting
Customer Experience
Benefits Administration
Client Correspondence
Census Data
Enrollment
Renewals
Amendments
Financial Well-being
Hybrid Work

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