Jobs in Canada

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Added 9 mins ago
AC
Manager, Tax
ACCA Careers
Waterloo, ON
- Full-time
…you’ll design solutions for clients that meet compliance and reporting requirements, minimize risk, drive efficiencies and maximize…
Added 25 mins ago
AC
Manager, Tax
ACCA Careers
Hanover, ON
- Full-time
…you’ll design solutions for clients that meet compliance and reporting requirements, minimize risk, drive efficiencies and maximize…
Added 2 hours ago
SCM Subcontracts Specialist
Subsea7
St. John's, NL
Subsea7 is looking for an SCM Subcontracts Specialist to join the team based in our St John’s, Canada office on a full-time, permanent basis.
Added 9 hours ago
MA
Actuarial Specialist (Associate) – Retirement & Health Benefits
Marsh Agency
Montreal, QC
- Full-time
All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 9 hours ago
MA
Actuarial Analyst – 2026 & 2027 New Grads - Montreal
Marsh Agency
Montreal, QC
- Full-time
Production of year-end accounting disclosure and projection of expenses for plans under various financial reporting standards including IFRS, CPA and FAS
Added 11 hours ago
FM
Finance & Operations Specialist
Freebird Market Inc
Toronto, ON · Etobicoke, ON
- Full-time
Role Description The Finance & Operations Specialist is a full-time, on-site role based in Etobicoke, ON. This role oversees day-to-day financial activities, including recording…
Added 12 hours ago
E
Model Risk Governance Specialist
eTeam
Montreal, QC
- Contract
3 years of experience in model risk management, preferably within the financial services industry.
Added 12 hours ago
SS
Model Risk Governance Specialist
Soho Square Solutions
Montreal, QC
- Contract
We are seeking a Model Risk Governance Specialist to join the Risk Independent Review & Control (RISK IRC) team in Montreal. This team operates as an independent second line of defense…
Added 12 hours ago
RT
Director, Growth Strategy & Operations
Raising The Village
Remote, Canada
- Full-time
- Remote
…support, and execution capacity behind RTV's fundraising efforts. Reporting directly to the Chief Growth Officer, this leader will translate ambitious growth priorities into practical…
Added 13 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Regina, SK
- Full-time
Work Model: Hybrid (2 days in office)
Added 13 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Mississauga, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 13 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Moncton, NB
- Full-time
Work Model: Hybrid (2 days in office)
Added 13 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Laval, QC
- Full-time
Work Model: Hybrid (2 days in office)
Added 13 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Montreal, QC
- Full-time
Work Model: Hybrid (2 days in office)
Added 13 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Guelph, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 13 hours ago
A
Payroll Specialist
Altis
Toronto, ON
- $90,000 to $105,000 CAD / year
- Contract
Our client, a respected regulatory and not-for-profit organization, is seeking an experienced Payroll Specialist to play a critical role in ensuring the accuracy, integrity, and compliance…
Added 13 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Toronto, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 13 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Calgary, AB
- Full-time
Work Model: Hybrid (2 days in office)
Added 13 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Burlington, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 13 hours ago
CA
Senior Data Integration Specialist
Co-operators Assurance et services financiers
Quebec, QC
- Full-time
Work Model: Hybrid (2 days in office)
Added 13 hours ago
IG
Compliance Program Specialist - Banking
Infotree Global Solutions
Montreal, QC
- Contract
We are seeking an experienced Conduct Programs Specialist to support conduct, governance, control, and remediation initiatives within a large financial-services environment.
Added 13 hours ago
FN
Mortgage Specialist, Renewals
First National Financial LP
Toronto, ON
- Full-time
Must possess good communication skills on the telephone and when interacting with internal First National departments and business partners
Added 13 hours ago
SV
Assistant Director of Nursing Care ADNC, RN or RPN, LTC
Schlegel Villages
Milton, ON
- Full-time
Financial Hardship Support Program: Wilfred Schlegel Hope Fund;
Added 14 hours ago
Revenue & Data Specialist
SOCAN - The Society of Composers, Authors and Music Publishers of Canada
Toronto, ON
The Licensing Operations and Data Specialist is responsible for supporting licensing administration, royalty collections operations, data management, operational reporting, systems…
Added 14 hours ago
Data and Business Systems Analyst
CMP Group Ltd.
Delta, BC
…accurate, complete, standardized, and readily available for reporting and decision-making. The Data and Systems Business Analyst will analyze customer sales and pricing data to identify…

The Cigna Group

Major Incident Management Specialist - Express Scripts Canada

Mississauga, ON, L5N 8G6, Canada

Hybrid

Pay Range: $65,000 to $70,000 annually · Full-time

Apply on jobs.thecignagroup.com About employer

Applications open in a new tab.

Job details

Pay: Pay Range: $65,000 to $70,000 annually
Job type: Full-time
Workplace: Hybrid
Experience: 2-4+ years of experience in Major Incident Management, Problem Management, Change Management and IT service management lifecycle.
Posting language: English
Posted: Sep 29, 2026

Original job description

Job Title: Major Incident Management Specialist

Location: 300 - 6985 Financial Drive Mississauga ON
Employment Type: Full-time

Reason for Vacancy: Replacement

Work Arrangement: Hybrid
Department Name: IT Support Services

Pay Type: Salaried

Pay Range: $65,000 to $70,000 annually

Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

About Us:

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary:

Express Scripts Canada (ESC) is seeking a highly motivated and service-oriented Major Incident Management Specialist to join our IT Support Services team. The ideal candidate brings strong analytical and troubleshooting abilities, a passion for technology, and a commitment to continuous learning and operational excellence.

The Major Incident Management Specialist serves as the central coordinator during critical, high-severity technology incidents. This role leads cross-functional technical teams, manages executive communications, and ensures adherence to operational governance to restore services as quickly as possible. The specialist drives structured problem-solving, maintains comprehensive documentation, and facilitates post-incident reviews to reduce the risk of future occurrences.

Drawing on prior major incident management experience, you confidently assess, prioritize, and manage major incidents while leading ESC's major incident management process from initial reporting through resolution. Strong customer service and communication skills enable you to collaborate effectively with the service desk, business stakeholders, and technical teams to resolve issues and manage incidents efficiently.

The Major Incident Management Specialist develops and maintains knowledge articles, Standard Operating Procedures (SOPs) and produces monthly incident reports.

Key Responsibilities:

Lead and champion the Major Incident Management process to ensure service is restored as quickly as possible through effective coordination, appropriate escalation, and meeting facilitation.
Coordinate and collaborate with technical teams and business stakeholders to drive incident resolution and communicate status updates.
Prepare and distribute incident communications, including coordinating French translations when required.
Maintain incident management documentation, procedures, and supporting artifacts.
Identify opportunities to improve and mature incident management processes.
Support Problem Management activities with a focus on root cause analysis and continuous improvement.
Identify recurring issues and collaborate with support teams to implement long-term solutions.
Document known issues and workarounds.
Provide backup support for Change Management activities as needed.

What We’re Looking For:

Post-secondary degree or diploma in Computer Science, Information Technology, or a related discipline; an equivalent combination of education and relevant experience will also be considered.
2-4+ years of experience in Major Incident Management, Problem Management, Change Management and IT service management lifecycle.
ITIL Foundation v4+ certification required.
Experience with ServiceNow; ServiceNow administrator certification preferred.
Excellent customer service skills with a focus on timely and professional issue resolution.

Why Join Us?

Competitive compensation, benefits and pension plan
Career development and advancement opportunities
A culture that celebrates innovation and collaboration
Flexible work options and wellness programs

Pre-Employment Requirements:

All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a condition of employment. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.

Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.

NOTE: Internal candidate should apply before October 6, 2026.

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.

Apply on jobs.thecignagroup.com About employer

More about this job

Responsibilities

The Major Incident Management Specialist leads cross-functional teams during critical technology incidents to ensure rapid service restoration and effective communication. They also drive structured problem-solving, maintain operational documentation, and facilitate post-incident reviews to improve future service reliability.

Requirements

Candidates must possess a post-secondary degree or diploma in a relevant IT field and 2-4+ years of experience in incident and service management. An ITIL Foundation v4+ certification is required, along with proficiency in ServiceNow and strong analytical skills.

Skills

Major Incident Management
Problem Management
Change Management
IT Service Management
ServiceNow
Technical Troubleshooting
Incident Coordination
Root Cause Analysis
Communication
Customer Service
ITIL
Documentation
Stakeholder Management
Operational Governance

Benefits

Competitive compensation
Benefits package
Pension plan
Career development opportunities
Wellness programs

Visa sponsorship

Not detected in the job text

Keywords

Major Incident Management
IT Support Services
ServiceNow
ITIL Foundation
Problem Management
Change Management
Root Cause Analysis
Standard Operating Procedures
Incident Reporting
Technical Troubleshooting
Cross-functional Leadership
Operational Excellence
Health Benefits Management
Information Technology
Enhanced Reliability Clearance

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Work requirements

Jobs in Canada