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Added 1 min ago
HH
Human Resources Manager
Highbridge Human Capital
Lytton, BC
- Full-time
Lytton First Nation (LFN) is seeking a Human Resources (HR) Manager to support the Administration Department in the effective management of LFN's HR functions. The HR Manager will be…
Added 4 mins ago
T
Group Risk Specialist (ATH 5211)
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 4 mins ago
TH
Senior Integration Developer | Full-Time | 2085 Hurontario-IT Business Architech
Trillium Health Partners
ON · ON, Canada
- Full-time
Reporting to the Manager, Systems Development & Integration, the Senior Integration Developer is part of the DevOps team designing, developing and supporting healthcare systems integration…
Added 4 mins ago
H
Manager, Data & Insights
HIEC
Burlington, ON
- Full-time
We're looking for a Manager, Data & Insights to join HIEC - someone who gets excited about the possibilities of data, technology, research, and how they can help an organization make better…
Added 4 mins ago
Manager, SCI Regulatory Reporting, GBM Finance
Scotiabank
Toronto, ON
…initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensure all activities conducted are in compliance with governing regulations, internal…
Added 4 mins ago
RB
Director, Corporate Insurance Risk Management (12months Contract)
Royal Bank of Canada
Toronto, ON
- Full-time
The Director, Corporate Insurance Risk Management will report to the Vice President, Third Party, Business Continuity, Crisis and Corporate Insurance Risk Management.
Added 4 mins ago
M
Field Service Technician, Automation
Metso
Sudbury, ON · Burlington, ON
- $90,000 to $110,000 CAD / year
…maintain, and support Metso's advanced analyzer and automation systems at customer sites across the mining and industrial sectors. Your work will directly contribute to customer…
Added 6 mins ago
MG
IMT Project Manager
Michael Garron Hospital
Toronto, ON
- Full-time
Undergraduate degree in Information Systems, Business or Hospital Administration
Added 6 mins ago
QH
PACS Clinical Informatics Specialist - Diagnostic Imaging
Quinte Health
Belleville, ON
- Full-time
Participates in the determination of clinical business needs and technology requirements by consulting with department management, clinicians and staff, participating in committees,…
Added 6 mins ago
RR
Manufacturing Controller
Red Rover Recruitment
Concord, ON
- $110,000 to $140,000 CAD / year
- Full-time
You'll have the opportunity to understand the business, influence how financial information is captured and used, and help improve the way the company operates.
Added 6 mins ago
RI
Senior Technical Product Manager-OneTrust, GRC Platforms & AI Integration
Rose International
Toronto, ON
- Full-time
Advanced degree in Computer Science, Information Systems, Data Science, or related field
Added 6 mins ago
UO
Program Manager, Workforce Development & Employer Engagement, UC Clermont College
University of Cincinnati
Clermont, QC
- Full-time
…and effectively utilize career management platforms, student information systems, CRM systems, project management tools, and other relevant…
Added 6 mins ago
O
Principal Product Manager
OpenText
Waterloo, ON
- Full-time
A key part of any company’s information management strategy, OpenText enterprise content management (ECM) software provides Content Services to help connect content within context for core…
Added 6 mins ago
O
Principal Product Manager
OpenText
Waterloo, ON
- Full-time
A key part of any company’s information management strategy, OpenText enterprise content management (ECM) software provides Content Services to help connect content within context for core…
Added 6 mins ago
NM
Sr Product Owner - Cloud Software
Natus Medical Incorporated
Oakville, ON
- Full-time
Bachelor's degree in Computer Science, Software Engineering, Biomedical Engineering, Information Systems, or a related technical field.
Added 8 mins ago
Business Analyst - Regional Home & Community Care/Primary Health Care/Regional Care Integration
Fraser Health
Surrey, BC
Act as the bridge between clinical operations, data and technology, ensuring systems align with clinical and business needs
Added 11 mins ago
K
IT Technician
Kinectrics
Kincardine, ON
- Internship
Maintain, manage, troubleshoot, and upgrade computer systems for performance and related security issues.
Added 11 mins ago
GD
Manager, IT Business Management
General Dynamics Mission Systems–Canada
Ottawa, ON
- $130,000 to $170,000 CAD / year
- Full-time
The Manager, IT Business Management will serve as the primary liaison between Information Technology, Finance, Procurement, Legal, the PMO, the Application Portfolio Management (APM)…
Added 11 mins ago
CA
Director, Energy Management
Centurion Associates Inc
Toronto, ON
- Full-time
Develop and oversee a portfolio-wide program of energy efficiency and building systems projects, including HVAC optimization, lighting and water retrofits, controls upgrades,…
Added 11 mins ago
TH
Spécialiste en Protection des Ressources - Temps Plein
The Home Depot Canada
Montreal, QC
- Full-time
…concerns of all associates and remain focused on store specific business…
Added 11 mins ago
BS
Senior R&D Manager, Software/Firmware | Gestionnaire principal(e), R-D, logiciels/micrologiciels
Boston Scientific
Montreal, QC
- Full-time
…Ablation) product, and we’re looking for a dynamic Senior R&D Manager to bringing it to life! If you have expertise in Medical Device/ Medical Technology software product development and…
Added 14 mins ago
Project Manager, IT Project Management
Health Sciences North
ON · Sudbury, ON
Health Sciences North (HSN) is seeking an innovative individual for the position of Project Manager, IT Project Management to act as the link between eHealth Strategy and Execution (e.g.…
Added 14 mins ago
Project Manager, IT Project Management
Health Sciences North
ON · Sudbury, ON
Health Sciences North (HSN) is seeking an innovative individual for the position of Project Manager, IT Project Management to act as the link between eHealth Strategy and Execution (e.g.…
Added 14 mins ago
UO
Intermediate Analyst, IT Quality Assurance, Agora CRM Project
University of Ottawa
Ottawa, ON
- Full-time
Project Management: In partnership with a project manager or senior programmer takes full responsibility for software testing activities and coordinates testing with technical and business…
Added 14 mins ago
EC
Field Service Representative (Technologist / Technician)
Eaton Corporation
Calgary, AB
- Full-time
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business…

The Cigna Group

Major Incident Management Specialist - Express Scripts Canada

Mississauga, ON, L5N 8G6, Canada

Hybrid

Pay Range: $65,000 to $70,000 annually · Full-time

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Job details

Pay: Pay Range: $65,000 to $70,000 annually
Job type: Full-time
Workplace: Hybrid
Experience: 2-4+ years of experience in Major Incident Management, Problem Management, Change Management and IT service management lifecycle.
Posting language: English
Posted: Sep 29, 2026

Original job description

Job Title: Major Incident Management Specialist

Location: 300 - 6985 Financial Drive Mississauga ON
Employment Type: Full-time

Reason for Vacancy: Replacement

Work Arrangement: Hybrid
Department Name: IT Support Services

Pay Type: Salaried

Pay Range: $65,000 to $70,000 annually

Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

About Us:

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary:

Express Scripts Canada (ESC) is seeking a highly motivated and service-oriented Major Incident Management Specialist to join our IT Support Services team. The ideal candidate brings strong analytical and troubleshooting abilities, a passion for technology, and a commitment to continuous learning and operational excellence.

The Major Incident Management Specialist serves as the central coordinator during critical, high-severity technology incidents. This role leads cross-functional technical teams, manages executive communications, and ensures adherence to operational governance to restore services as quickly as possible. The specialist drives structured problem-solving, maintains comprehensive documentation, and facilitates post-incident reviews to reduce the risk of future occurrences.

Drawing on prior major incident management experience, you confidently assess, prioritize, and manage major incidents while leading ESC's major incident management process from initial reporting through resolution. Strong customer service and communication skills enable you to collaborate effectively with the service desk, business stakeholders, and technical teams to resolve issues and manage incidents efficiently.

The Major Incident Management Specialist develops and maintains knowledge articles, Standard Operating Procedures (SOPs) and produces monthly incident reports.

Key Responsibilities:

Lead and champion the Major Incident Management process to ensure service is restored as quickly as possible through effective coordination, appropriate escalation, and meeting facilitation.
Coordinate and collaborate with technical teams and business stakeholders to drive incident resolution and communicate status updates.
Prepare and distribute incident communications, including coordinating French translations when required.
Maintain incident management documentation, procedures, and supporting artifacts.
Identify opportunities to improve and mature incident management processes.
Support Problem Management activities with a focus on root cause analysis and continuous improvement.
Identify recurring issues and collaborate with support teams to implement long-term solutions.
Document known issues and workarounds.
Provide backup support for Change Management activities as needed.

What We’re Looking For:

Post-secondary degree or diploma in Computer Science, Information Technology, or a related discipline; an equivalent combination of education and relevant experience will also be considered.
2-4+ years of experience in Major Incident Management, Problem Management, Change Management and IT service management lifecycle.
ITIL Foundation v4+ certification required.
Experience with ServiceNow; ServiceNow administrator certification preferred.
Excellent customer service skills with a focus on timely and professional issue resolution.

Why Join Us?

Competitive compensation, benefits and pension plan
Career development and advancement opportunities
A culture that celebrates innovation and collaboration
Flexible work options and wellness programs

Pre-Employment Requirements:

All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a condition of employment. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.

Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.

NOTE: Internal candidate should apply before October 6, 2026.

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.

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More about this job

Responsibilities

The Major Incident Management Specialist leads cross-functional teams during critical technology incidents to ensure rapid service restoration and effective communication. They also drive structured problem-solving, maintain operational documentation, and facilitate post-incident reviews to improve future service reliability.

Requirements

Candidates must possess a post-secondary degree or diploma in a relevant IT field and 2-4+ years of experience in incident and service management. An ITIL Foundation v4+ certification is required, along with proficiency in ServiceNow and strong analytical skills.

Skills

Major Incident Management
Problem Management
Change Management
IT Service Management
ServiceNow
Technical Troubleshooting
Incident Coordination
Root Cause Analysis
Communication
Customer Service
ITIL
Documentation
Stakeholder Management
Operational Governance

Benefits

Competitive compensation
Benefits package
Pension plan
Career development opportunities
Wellness programs

Visa sponsorship

Not detected in the job text

Keywords

Major Incident Management
IT Support Services
ServiceNow
ITIL Foundation
Problem Management
Change Management
Root Cause Analysis
Standard Operating Procedures
Incident Reporting
Technical Troubleshooting
Cross-functional Leadership
Operational Excellence
Health Benefits Management
Information Technology
Enhanced Reliability Clearance

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