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Added 3 hours ago
CS
HSE Field Coordinator (Electrical)
Canem Systems Ltd.
Red Deer, AB
- Full-time
Canem Systems is a leading full-service electrical and mechanical contractor, offering comprehensive services across Canada. Our expertise spans design assistance, pre-construction,…
Added 6 hours ago
KC
Engagement Analyst (12 Month Contract)
KPMG Canada
Toronto, ON
- Full-time
Collaborate with Financial Analysts to maintain data integrity through reviews of engagement coding, service codes, reporting requirements, suspended time follow-up, and periodic WIP and…
Added 9 hours ago
A
Coordonnateur(trice) des ventes et de projets / Sales and Project Coordinator/Estimator
Allegion
Longueuil, QC
- Full-time
Creating Peace of Mind by Pioneering Safety and Security
Added 11 hours ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
Resolves any errors or omissions of stats with IT Coordinator to ensure accurate reporting
Added 11 hours ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
Resolves any errors or omissions of stats with IT Coordinator to ensure accurate reporting
Added 11 hours ago
SM
GOAPRDJP000001039 – Administrative Assistant – Intermediate
S M Software Solutions Inc
Calgary, AB
- Internship
Resolves any errors or omissions of stats with IT Coordinator to ensure accurate reporting
Added 11 hours ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Resolves any errors or omissions of stats with IT Coordinator to ensure accurate reporting
Added 11 hours ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Resolves any errors or omissions of stats with IT Coordinator to ensure accurate reporting
Added 11 hours ago
SM
GOAPRDJP000001040 – Administrative Assistant – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Resolves any errors or omissions of stats with IT Coordinator to ensure accurate reporting
Added 13 hours ago
RU
Office Clerk
Ricoh USA, Inc.
Toronto, ON
- Full-time
Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite.
Added 14 hours ago
PB
Courier Coordinator
Pollard Banknote Limited
Winnipeg, MB
- Full-time
We’re looking for an enthusiastic, detail-oriented Courier Coordinator to join our Winnipeg 140 Otter street Logistics department!
Added 16 hours ago
Office Clerk
Ricoh
Toronto, ON
Provides courier service for the pickup and delivery of mail and copy jobs, on campus and offsite.
Added 16 hours ago
W
Administrative Coordinator
WorkSafeBC
Richmond, BC
- Full-time
We are looking for an Administrative Coordinator to provide dedicated, proactive administrative coordination support to the Director of Employee Health, Safety & Wellness and their…
Added 17 hours ago
HC
Athletics Facility Coordinator - SSE - FT Support
Humber College
Toronto, ON
- Part-time
They are the primary departmental contact for sport venue and facility-related service providers, equipment repair companies, and facility maintenance teams. Responsibilities include…
Added 17 hours ago
CL
Service/Parts Advisor
Charger Logistics Inc.
Calgary, AB
- Full-time
…With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to…
Added 18 hours ago
JH
Reintegrative Housing Worker
John Howard Society of Ottawa
Ottawa, ON
- $46,604.27 to $54,554.36 CAD / year
- Full-time
About the role: Under the supervision of the Service Director and the immediate supervision of the Residential Coordinator or their designate the Community Reintegration Worker will perform…
Added 19 hours ago
LC
Strategic Analytics Coordinator
Langara College
Canada
- Full-time
We are seeking a Strategic Analytics Coordinator to support the ongoing sustainment and optimization of Langara College’s Workday Student platform and related ERP systems. This hands-on…
Added 19 hours ago
T
Document Control Coordinator
Telesat
Ottawa, ON
- Full-time
…providing reliable and secure satellite-delivered communications solutions worldwide to broadcast, telecommunications, corporate and government customers for over 55 years. Backed by a…
Added 21 hours ago
Partner Program Coordinator
Computacenter AG & Co. oHG
Toronto, ON · Markham/Toronto, ON
Seek opportunities to maximize front and back end process for partner specific items such as rebate programs, partner-specific solutions, and more.
Added 21 hours ago
Project Controls/Scheduler Specialist - Site Projects
BWXT
Port Elgin, ON
Provide support to proposals, including scheduling tasks and providing Project Coordinator cost input with resource loading for estimate development and milestones for cash flow analysis.
Added 1 day ago
B
Project Coordinator, Global Development (15-Month Contract)
Brookfield
Gatineau, QC
- Full-time
…hydro, wind, solar, distributed energy, storage, and sustainable solutions extends across five continents, totaling over 46,000 megawatts of generating capacity. We use our operating…
Added 1 day ago
B
Tenant Services Coordinator
BGIS
Toronto, ON
- Full-time
The Tenant Services Coordinator supports BGIS clients by coordinating the delivery of small-scale maintenance projects, workspace changes, design services and office services. They…
Added 1 day ago
A-
Junior Payroll/HRIS Coordinator (12-months)
AMA - Alberta Motor Association
Edmonton, AB · Administration Centre
- Full-time
…experienced team? AMA is looking for a Junior Payroll/HRIS Coordinator to join our Human Resources team in a hybrid role where you'll gain hands-on experience supporting payroll processes,…
Added 1 day ago
HH
Jobsite Superintendent
HC Habitation
Châteauguay, QC
- $110,000 CAD / year
- Full-time
Identify potential project risks early and develop solutions proactively.
Added 1 day ago
RS
Logistics Coordinator - Temporary Assignment
Ryder System, Inc.
Milton, ON
- Full-time
…integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few…

The Cigna Group

Major Incident Management Specialist - Express Scripts Canada

Mississauga, ON, L5N 8G6, Canada

Hybrid

Pay Range: $65,000 to $70,000 annually · Full-time

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Job details

Pay: Pay Range: $65,000 to $70,000 annually
Job type: Full-time
Workplace: Hybrid
Experience: 2-4+ years of experience in Major Incident Management, Problem Management, Change Management and IT service management lifecycle.
Posting language: English
Posted: Sep 29, 2026

Original job description

Job Title: Major Incident Management Specialist

Location: 300 - 6985 Financial Drive Mississauga ON
Employment Type: Full-time

Reason for Vacancy: Replacement

Work Arrangement: Hybrid
Department Name: IT Support Services

Pay Type: Salaried

Pay Range: $65,000 to $70,000 annually

Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

About Us:

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary:

Express Scripts Canada (ESC) is seeking a highly motivated and service-oriented Major Incident Management Specialist to join our IT Support Services team. The ideal candidate brings strong analytical and troubleshooting abilities, a passion for technology, and a commitment to continuous learning and operational excellence.

The Major Incident Management Specialist serves as the central coordinator during critical, high-severity technology incidents. This role leads cross-functional technical teams, manages executive communications, and ensures adherence to operational governance to restore services as quickly as possible. The specialist drives structured problem-solving, maintains comprehensive documentation, and facilitates post-incident reviews to reduce the risk of future occurrences.

Drawing on prior major incident management experience, you confidently assess, prioritize, and manage major incidents while leading ESC's major incident management process from initial reporting through resolution. Strong customer service and communication skills enable you to collaborate effectively with the service desk, business stakeholders, and technical teams to resolve issues and manage incidents efficiently.

The Major Incident Management Specialist develops and maintains knowledge articles, Standard Operating Procedures (SOPs) and produces monthly incident reports.

Key Responsibilities:

Lead and champion the Major Incident Management process to ensure service is restored as quickly as possible through effective coordination, appropriate escalation, and meeting facilitation.
Coordinate and collaborate with technical teams and business stakeholders to drive incident resolution and communicate status updates.
Prepare and distribute incident communications, including coordinating French translations when required.
Maintain incident management documentation, procedures, and supporting artifacts.
Identify opportunities to improve and mature incident management processes.
Support Problem Management activities with a focus on root cause analysis and continuous improvement.
Identify recurring issues and collaborate with support teams to implement long-term solutions.
Document known issues and workarounds.
Provide backup support for Change Management activities as needed.

What We’re Looking For:

Post-secondary degree or diploma in Computer Science, Information Technology, or a related discipline; an equivalent combination of education and relevant experience will also be considered.
2-4+ years of experience in Major Incident Management, Problem Management, Change Management and IT service management lifecycle.
ITIL Foundation v4+ certification required.
Experience with ServiceNow; ServiceNow administrator certification preferred.
Excellent customer service skills with a focus on timely and professional issue resolution.

Why Join Us?

Competitive compensation, benefits and pension plan
Career development and advancement opportunities
A culture that celebrates innovation and collaboration
Flexible work options and wellness programs

Pre-Employment Requirements:

All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a condition of employment. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.

Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.

NOTE: Internal candidate should apply before October 6, 2026.

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.

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More about this job

Responsibilities

The Major Incident Management Specialist leads cross-functional teams during critical technology incidents to ensure rapid service restoration and effective communication. They also drive structured problem-solving, maintain operational documentation, and facilitate post-incident reviews to improve future service reliability.

Requirements

Candidates must possess a post-secondary degree or diploma in a relevant IT field and 2-4+ years of experience in incident and service management. An ITIL Foundation v4+ certification is required, along with proficiency in ServiceNow and strong analytical skills.

Skills

Major Incident Management
Problem Management
Change Management
IT Service Management
ServiceNow
Technical Troubleshooting
Incident Coordination
Root Cause Analysis
Communication
Customer Service
ITIL
Documentation
Stakeholder Management
Operational Governance

Benefits

Competitive compensation
Benefits package
Pension plan
Career development opportunities
Wellness programs

Visa sponsorship

Not detected in the job text

Keywords

Major Incident Management
IT Support Services
ServiceNow
ITIL Foundation
Problem Management
Change Management
Root Cause Analysis
Standard Operating Procedures
Incident Reporting
Technical Troubleshooting
Cross-functional Leadership
Operational Excellence
Health Benefits Management
Information Technology
Enhanced Reliability Clearance

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