Find work in Canada.

525,529 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 2 mins ago
BU
Conference Support Coordinator
Brock University
St. Catharines, ON · Main Campus (Employees)
- Part-time
Reporting to the Senior Conference Coordinator, the Conference Support Coordinator will assist with all operations related to Conference groups, including but not limited to FIRST Robotics,…
Added 2 mins ago
BI
Product Development Coordinator - Internship Winter 2027 | Coordonnateur·trice au développement de produits – Stage Hiver 2027
Behaviour Interactive
Montreal, QC
- Internship
…South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony,…
Added 2 mins ago
B
MAC (Move, Add, Change) Coordinator
BGIS
Ottawa, ON
- Full-time
RP1 – Tenant Facility Management Services (TFMS)
Added 2 mins ago
M
Sales Coordinator
Marriott
Vancouver, BC
- Full-time
…sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).…
Added 17 mins ago
VC
Activity Aide, Adult Day Program - Temporary, Full-time
VON Canada (Ontario)
Peterborough, ON
- $17.95 to $23.82 CAD / hour
- Full-time
- Temporary
Collaborates with the Recreational Therapist and/or Program Coordinator in planning and implementing social and recreational programs.
Added 17 mins ago
Customer Service Specialist
DSV
Brampton, ON
…commitments and specifications. Additionally, the Customer Service Coordinator, Back-Line must also be committed to exceeding client expectations while respecting company…
Added 32 mins ago
RC
Candidate Eligibility Coordinator
Royal College of Physicians and Surgeons of Canada
Ottawa, ON
- Full-time
Added 48 mins ago
CO
Job ID #32085: Cartographic GIS Technician (REPOST)
City of Hamilton
Hamilton, ON
- Full-time
- Temporary
Reporting to the Coordinator, Information Systems & Cartography Planning, the Cartographic GIS Technician performs digitizing, map compilation and data management associated with internal…
Added 1 hour ago
PH
Patient Care Coordinator, BC Mental Health and Substance Use Services
Provincial Health Services Authority
Vancouver, BC
- Full-time
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at…
Added 1 hour ago
PH
Social Worker
Provincial Health Services Authority
Surrey, BC
- Full-time
The Social Worker reports operationally to the Manager or the Patient Care Coordinator and for discipline/practice reports to the BCMHSUS Practice Consultant Social Work/Professional…
Added 2 hours ago
WR
Nurse 2 - CIVP
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Reporting to the Manager, Health Services and under the supervision of the Nursing Resource Coordinator, the Registered Nurse Home Care - CIVP provides nursing care to clients in the…
Added 2 hours ago
SH
Home Care Attendant
Shared Health-Soins Communs
Brandon, MB
- Full-time
Supports clients’ independence in activities of daily living, as assessed by the Case Coordinator.
Added 2 hours ago
SH
Clinical Resource Nurse - Charge Nurse
Shared Health-Soins Communs
Dauphin, MB
- Full-time
Under the general supervision of the Client Care Coordinator and/or Care Team Manager, and while demonstrating a commitment to the vision, mission, values and strategic priorities of…
Added 2 hours ago
SH
Home Care Attendant
Shared Health-Soins Communs
Brandon, MB
- Full-time
Supports clients’ independence in activities of daily living, as assessed by the Case Coordinator.
Added 2 hours ago
SH
Home Care Attendant
Shared Health-Soins Communs
Brandon, MB
- Full-time
Supports clients’ independence in activities of daily living, as assessed by the Case Coordinator.
Added 2 hours ago
SH
Home Care Attendant
Shared Health-Soins Communs
Brandon, MB
- Full-time
Supports clients’ independence in activities of daily living, as assessed by the Case Coordinator.
Added 2 hours ago
SH
Home Care Attendant
Shared Health-Soins Communs
Treherne, MB
- Full-time
Supports clients’ independence in activities of daily living, as assessed by the Case Coordinator.
Added 2 hours ago
WR
Nurse 2 - CIVP
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Reporting to the Manager, Health Services and under the supervision of the Nursing Resource Coordinator, the Registered Nurse Home Care - CIVP provides nursing care to clients in the…
Added 2 hours ago
SH
Clerk III - Volunteer Services
Shared Health-Soins Communs
Brandon, MB
- Full-time
This Clerk III provides clerical and administrative support functions within the Volunteer Services program. Directly responsible to the Regional Coordinator of Volunteer Services for the…
Added 2 hours ago
WR
Nurse 2 - CIVP
Winnipeg Regional Health Authority (WRHA)
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Reporting to the Manager, Health Services and under the supervision of the Nursing Resource Coordinator, the Registered Nurse Home Care - CIVP provides nursing care to clients in the…
Added 2 hours ago
SH
Home Care Attendant
Shared Health-Soins Communs
Brandon, MB
- Full-time
Supports clients’ independence in activities of daily living, as assessed by the Case Coordinator.
Added 2 hours ago
SH
Volunteer Coordinator
Shared Health-Soins Communs
Portage la Prairie, MB
- Full-time
Reporting to the Regional Coordinator - Volunteer Services, the Coordinator - Volunteer Services is responsible for the delivery of quality volunteer services within Prairie Mountain Health…
Added 2 hours ago
SH
Home Care Attendant
Shared Health-Soins Communs
Dauphin, MB
- Full-time
Supports clients’ independence in activities of daily living, as assessed by the Case Coordinator.
Added 2 hours ago
SH
Home Care Attendant
Shared Health-Soins Communs
Brandon, MB
- Full-time
Supports clients’ independence in activities of daily living, as assessed by the Case Coordinator.
Added 2 hours ago
SH
Clinical Resource Nurse - Charge Nurse
Shared Health-Soins Communs
Neepawa, MB
- Full-time
Under the general supervision of the Client Care Coordinator and/or Care Team Manager, and while demonstrating a commitment to the vision, mission, values and strategic priorities of…

The Cigna Group

Major Incident Management Specialist - Express Scripts Canada

Mississauga, ON, L5N 8G6, Canada

Hybrid

Pay Range: $65,000 to $70,000 annually · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Pay Range: $65,000 to $70,000 annually
Job type: Full-time
Workplace: Hybrid
Experience: 2-4+ years of experience in Major Incident Management, Problem Management, Change Management and IT service management lifecycle.
Posting language: English
Posted: Sep 29, 2026

Original job description

Job Title: Major Incident Management Specialist

Location: 300 - 6985 Financial Drive Mississauga ON
Employment Type: Full-time

Reason for Vacancy: Replacement

Work Arrangement: Hybrid
Department Name: IT Support Services

Pay Type: Salaried

Pay Range: $65,000 to $70,000 annually

Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

About Us:

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary:

Express Scripts Canada (ESC) is seeking a highly motivated and service-oriented Major Incident Management Specialist to join our IT Support Services team. The ideal candidate brings strong analytical and troubleshooting abilities, a passion for technology, and a commitment to continuous learning and operational excellence.

The Major Incident Management Specialist serves as the central coordinator during critical, high-severity technology incidents. This role leads cross-functional technical teams, manages executive communications, and ensures adherence to operational governance to restore services as quickly as possible. The specialist drives structured problem-solving, maintains comprehensive documentation, and facilitates post-incident reviews to reduce the risk of future occurrences.

Drawing on prior major incident management experience, you confidently assess, prioritize, and manage major incidents while leading ESC's major incident management process from initial reporting through resolution. Strong customer service and communication skills enable you to collaborate effectively with the service desk, business stakeholders, and technical teams to resolve issues and manage incidents efficiently.

The Major Incident Management Specialist develops and maintains knowledge articles, Standard Operating Procedures (SOPs) and produces monthly incident reports.

Key Responsibilities:

Lead and champion the Major Incident Management process to ensure service is restored as quickly as possible through effective coordination, appropriate escalation, and meeting facilitation.
Coordinate and collaborate with technical teams and business stakeholders to drive incident resolution and communicate status updates.
Prepare and distribute incident communications, including coordinating French translations when required.
Maintain incident management documentation, procedures, and supporting artifacts.
Identify opportunities to improve and mature incident management processes.
Support Problem Management activities with a focus on root cause analysis and continuous improvement.
Identify recurring issues and collaborate with support teams to implement long-term solutions.
Document known issues and workarounds.
Provide backup support for Change Management activities as needed.

What We’re Looking For:

Post-secondary degree or diploma in Computer Science, Information Technology, or a related discipline; an equivalent combination of education and relevant experience will also be considered.
2-4+ years of experience in Major Incident Management, Problem Management, Change Management and IT service management lifecycle.
ITIL Foundation v4+ certification required.
Experience with ServiceNow; ServiceNow administrator certification preferred.
Excellent customer service skills with a focus on timely and professional issue resolution.

Why Join Us?

Competitive compensation, benefits and pension plan
Career development and advancement opportunities
A culture that celebrates innovation and collaboration
Flexible work options and wellness programs

Pre-Employment Requirements:

All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a condition of employment. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.

Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.

NOTE: Internal candidate should apply before October 6, 2026.

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.

Apply About employer

More about this job

Responsibilities

The Major Incident Management Specialist leads cross-functional teams during critical technology incidents to ensure rapid service restoration and effective communication. They also drive structured problem-solving, maintain operational documentation, and facilitate post-incident reviews to improve future service reliability.

Requirements

Candidates must possess a post-secondary degree or diploma in a relevant IT field and 2-4+ years of experience in incident and service management. An ITIL Foundation v4+ certification is required, along with proficiency in ServiceNow and strong analytical skills.

Skills

Major Incident Management
Problem Management
Change Management
IT Service Management
ServiceNow
Technical Troubleshooting
Incident Coordination
Root Cause Analysis
Communication
Customer Service
ITIL
Documentation
Stakeholder Management
Operational Governance

Benefits

Competitive compensation
Benefits package
Pension plan
Career development opportunities
Wellness programs

Visa sponsorship

Not detected in the job text

Keywords

Major Incident Management
IT Support Services
ServiceNow
ITIL Foundation
Problem Management
Change Management
Root Cause Analysis
Standard Operating Procedures
Incident Reporting
Technical Troubleshooting
Cross-functional Leadership
Operational Excellence
Health Benefits Management
Information Technology
Enhanced Reliability Clearance

Report this job