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The Cigna Group

Pharmacy Assistant Specialty - Express Scripts Canada

Mississauga, ON, L5N 8G6, Canada

On-site

Pay Range: $21 to $24 · Full-time

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Job details

Pay: Pay Range: $21 to $24
Job type: Full-time
Workplace: On-site
Experience: 2 years of relatable experience, preferably in a pharmacy setting
Posting language: English
Posted: Oct 5, 2026

Original job description

Job Title: Pharmacy Assistant Specialty

Location: Argentia Mississauga
Employment Type: Full-time

Reason for Vacancy: Replacement

Work Arrangement: On-site

Department Name: Pharmacy Operations

Pay Typed: Hourly

Pay Range: $21 to $24

Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

About Us

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary

The Express Scripts Canada Pharmacy, with regional services across the country is transforming the Canadian prescription drug landscape and the way patients make decisions about their medications.

Our Mississauga Pharmacy Location is seeking a Pharmacy Assistant, Specialty that provides meaningful support at the right time to our members for better health and peace of mind.

Job Description

In this role, you will be on a team of like-minded, energetic, and motivated people responsible for managing and taking action on all inbound communications to the pharmacy, including communications from current and prospective pharmacy patients, as well as from other healthcare professionals. In essence, you will be the first point of contact for individuals contacting the pharmacy for a variety of medication and healthcare-related needs. In addition to helping Canadian’s live healthier lives, we offer a competitive salary and total rewards package, along with a positive work environment built on solid corporate values: integrity, mutual respect, collaboration and passion for healthcare.

Essential Functions:

Investigate/solve/respond to the reason for the communication, including but not limited to prescription transfers, refill requests, payment solutions, and shipment tracking.
Communicate and follow-up with pharmacy providers and prescribers on regarding patient care
Gather information to create and maintain patient medication profiles
Escalate complex situations as necessary

Qualifications:

2 years of relatable experience, preferably in a pharmacy setting
Proficient in Kroll software
Computer literate, possessing intermediate skills in MS Office (Word, Excel, Outlook)
CRM experience is preferable but not required
Excellent written, verbal and oral communication skills,
Team player with the ability to work independently
Strong customer service focus
Strong work ethic and positive attitude is a must
Strong interpersonal skills with ability to work independently with minimal supervision
Flexible to situations and adaptable to change
A thorough understanding of quality assurance and delivery of service excellence
Excellent organizational skills, effective time management, and the ability to shift priorities working within established timelines
Demonstrates initiative (learn processes and procedures, various benefits) and displays self-motivation to grasp new concepts quickly
Results-oriented paying attention to detail
Ability to multi-task
Bilingualism (English and French) is an asset

Why Join Us

· Competitive compensation, benefits and pension plan

· Career development and advancement opportunities

· A culture that celebrates innovation and collaboration

· Flexible work options and wellness programs

Pre-Employment Requirements

All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a bona fide occupational requirement. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.

Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.

Internal Applications Deadline: October 9, 2026

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.

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More about this job

Responsibilities

The Pharmacy Assistant will manage inbound communications from patients and healthcare professionals regarding medication needs and prescription services. They are responsible for maintaining accurate patient medication profiles and resolving issues related to transfers, refills, and shipment tracking.

Requirements

Candidates must have at least 2 years of relevant pharmacy experience and proficiency in Kroll software. Strong communication skills, computer literacy in MS Office, and the ability to obtain federal government security clearance are required.

Skills

Pharmacy operations
Kroll software
Customer service
Communication skills
Time management
Organizational skills
MS Office
Data entry
Problem solving
Attention to detail
Interpersonal skills
Adaptability
Teamwork
Quality assurance

Benefits

Competitive compensation
Benefits package
Pension plan
Career development opportunities
Wellness programs

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy Assistant
Pharmacy Operations
Kroll
MS Office
Customer Service
Prescription Transfers
Refill Requests
Shipment Tracking
Patient Care
Healthcare
Pharmacy Benefit Management
Quality Assurance
Security Clearance
Data Management
Communication
Time Management
Administrative Support
Health Benefits

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