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Added 7 mins ago
O
National Accounts Director
OPENLANE
Brampton, ON
- $100,000 to $125,000 CAD / year
- Full-time
Reporting directly to the Senior Director, Commercial Sales and Strategy, the ideal candidate brings a strong background in relationship management, operational execution, and…
Added 7 mins ago
TH
Intermediate Financial Analyst
The Hospital for Sick Children
Toronto, ON
- Full-time
Peri-Operative Services at SickKids is looking for an Intermediate Financial Analyst, to join the Physician Billing Operations team. Reporting to the Senior Manager, POS Business…
Added 7 mins ago
TH
Physician Billing Specialist, Peri-Operative Services
The Hospital for Sick Children
Toronto, ON
- Full-time
…play a strategic role supporting the Senior Manager, Business Operations, to execute strategic priorities related to professional billing…
Added 37 mins ago
RC
Advisory Manager - Cyber Strategy
RSM Canada
Toronto, ON
- Full-time
Develop and manage integrated program plans spanning cybersecurity strategy, governance, risk and compliance, cloud, digital identity, data protection, resilience, security operations, and…
Added 1 hour ago
SH
Area Director
SMB HR Talent Management Inc.
Halifax, NS
- Full-time
Our client is looking for a thoughtful, capable, and people-focused Area Director to join its Halifax team. This is an opportunity to step into a visible leadership role where you will…
Added 2 hours ago
AS
Lead Analyst, IT Vendor Management - P5
Apex Systems
Toronto, ON
- $100 to $115 USD / hour
- Contract
Reporting to the Senior Director, Enterprise IT Vendor Management Office (VMO) within Technology's Operational Excellence and Governance organization, the Vendor Lead, Enterprise IT VMO…
Added 2 hours ago
TC
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
Partner with the Director to define the vision and strategy for the PA and DPM teams and translate priorities into a documented roadmap with owners, milestones, timelines and success…
Added 3 hours ago
RU
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- Full-time
Develop and manage integrated program plans spanning cybersecurity strategy, governance, risk and compliance, cloud, digital identity, data protection, resilience, security operations, and…
Added 3 hours ago
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Director, Brand
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Reporting to the AVP, Brand, Marketing Strategy & Operations, the Director, Brand is a key leadership role within the Manulife Canada Segment marketing team. The Director will lead the…
Added 4 hours ago
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Senior Director, Taxation & Treasury
Canadian Standards Association
Toronto, ON
- Full-time
Lead CSA's treasury operations and enterprise cash-flow management, including short- and medium-term liquidity forecasting.
Added 4 hours ago
MI
Senior Assistant Director of Finance and Accounting
Marriott International
Toronto, ON
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…to enable the successful implementation of the brand service strategy and brand initiatives while maximizing the return on investment. In addition, creates and executes a business plan that…
Added 4 hours ago
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Solution Engineering Manager
Hitachi Rail
Toronto, ON
- Full-time
A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the…
Added 4 hours ago
ES
Director of Human Resources
Excel Society
AB · Edmonton, AB
- Full-time
Excel Society is seeking an experienced Director of Human Resources to join our Senior Leadership Team and lead the organization's people strategy, employee relations, workforce planning,…
Added 5 hours ago
NP
Social Media Coordinator
Northland Properties
Vancouver, BC
- Full-time
Reporting to the Director of Social Media & Communications, this role will be responsible for content publishing for Northland Properties and our associated hospitality brands, including…
Added 5 hours ago
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Director, Strategic Communications
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Fort St. John, BC
- Full-time
The Director, Strategic Communications (Director) is accountable for the BCER’s enterprise strategic communications, reputation management, public affairs, and issues management programs in…
Added 5 hours ago
W
Senior Manager, Supply Chain
Worley
Calgary, AB
- Full-time
Reporting functionally to the Supply Chain Director, the Senior Supply Chain Manager leads the delivery of integrated supply chain activities from planning and strategy development through…
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NF
Regional Sales Director- GTA (Mississauga)
Neo Financial
Mississauga, ON
- Full-time
As a Regional Director of Sales at Neo Financial, you will be a pivotal leader responsible for the profitability and success of your designated region. You will directly manage and develop…
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Director, Finance (CSM)
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- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 5 hours ago
A
Director, Compensation and Benefits
AgeCare
Calgary, AB
- Full-time
Partnering with Operations, HR Operations, Labour Relations and other key stakeholders, the Director will translate market insights, workforce data, and financial analysis into actionable…
Added 5 hours ago
ES
Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Partner with the Director to define the vision and strategy for the PA and DPM teams and translate priorities into a documented roadmap with owners, milestones, timelines and success…
Added 5 hours ago
NF
Regional Sales Director- GTA (Scarborough)
Neo Financial
Toronto, ON · Scarborough, Ontario
- Full-time
As a Regional Director of Sales at Neo Financial, you will be a pivotal leader responsible for the profitability and success of your designated region. You will directly manage and develop…
Added 6 hours ago
O|
Human Resources Director
OpTalent | Canada | Recruitment
Toronto, ON · Etobicoke, ON
- $130,000 to $150,000 CAD / year
- Full-time
The HR Director leads the Human Resources function, ensuring people strategies align with mform’s business objectives and support its continued growth. The role provides strategic…
Added 6 hours ago
A
Director, Compensation and Benefits
AgeCare
Calgary, AB
- Full-time
Partnering with Operations, HR Operations, Labour Relations and other key stakeholders, the Director will translate market insights, workforce data, and financial analysis into actionable…
Added 6 hours ago
HT
Account Executive, Ticket Sales and Business Development
Hamilton Tiger-Cats Football Club
Hamilton, ON
- $40,000 to $45,000 CAD / year
- Full-time
Reporting to the Director, Ticket Sales & Service, you will own a portfolio of prospects and clients while working closely with sales, service, ticket operations and game-day teams. The…
Added 6 hours ago
GL
Director, Enterprise Risk Management
goeasy Ltd.
Mississauga, ON
- Full-time
Reporting directly to the Chief Operations Officer, the Director, Enterprise Risk Management will play a pivotal role in building and leading a modern, scalable first-line risk management…

The Cigna Group

Senior Manager PA and DPM - 12 Months Contract- Express Scripts Canada

Mississauga, ON, L5N 8G6, Canada

Hybrid

Pay Range: $60.00 to $65.00. · Full-time

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Job details

Pay: Pay Range: $60.00 to $65.00.
Job type: Full-time
Workplace: Hybrid
Experience: 3 years of progressive leadership experience, including team management, coaching, performance management and operation oversight.
Posting language: English
Posted: Oct 27, 2026

Original job description

Job Title: Senior Manager PA and DPM contract

Location: Mississauga, ON
Employment Type: Contract

Reason for Vacancy: Replacement – interim assignment

Work Arrangement: Hybrid Department Name:

Pay Type: Hourly

Pay Range: $60.00 to $65.00.

Please note that this is a general posting range and offer range will be varied based on relevant experience, qualifications, skills required and location for this role.

About Us:

Express Scripts Canada (ESC) is a leading health benefits management company. Serving over 12 million members, we help insurance carriers, third party administrators, and the public sector optimize the value of health benefits by linking the talent and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest pharmacy benefit management (PBM) companies in North America, part of The Cigna Group (NYSE: CI), a global health company. Together, we deliver innovative, cost-effective solutions that improve access, affordability, and health outcomes for Canadians.

Job Summary:

Express Scripts Canada’s (ESC) Clinical Services team is responsible for the creation, enhancement and maintenance of ESC’s drug formularies, clinical programs and healthcare technology databases (drug, health and dental). The Clinical Services team works closely with the Account Management team to support clients’ PBM needs and provides clinical input on any organizational projects or initiatives requiring clinical knowledge.

The Manager, Prior Authorization (PA) and Drug Plan Management (DPM) will report to the Director, Clinical Services and be responsible for leading and executing strategies pertaining to Prior Authorization and drug plan management services.

As part of the Clinical Services department, this position will also serve as a clinical advisor to the organization and provide leadership to ESC to ensure innovation amongst a competitive landscape.

This position carries accountability for service delivery and SLA performance while driving transformative and sustainable initiatives aimed at improving client-facing service offering and modernization. Responsibilities include directing operations, creating, executing and managing procedures and resolution of customer complaints and inquiries.

Key Responsibilities :

Leadership & Management

Lead the PA and DPM teams in delivering annual strategic objectives, with progress monitored through defined milestones, service-level performance, quality measures and project outcomes.
Foster a growth-oriented culture through coaching and mentoring to expand team proficiency, skill development and cross training to create bench strength and alignment with corporate goals
Lead change-management activities by assessing operational impacts, documenting key risks and mitigation plans, and monitoring implementation progress to support timely adoption.

Strategy

Partner with the Director to define the vision and strategy for the PA and DPM teams and translate priorities into a documented roadmap with owners, milestones, timelines and success measures.
Provide strategic direction and clinical expertise to guide the implementation, communication, education and maintenance of ESC’s Prior Authorization program

Operations

Own end-to-end delivery of PA and DPM operations, ensuring SLAs and quality standards are consistently met across clients.
Develop ongoing operational metrics and performance indicators to monitor performance, workload and productivity and ensure visibility on status of service and trends.
Identify, prioritize and implement process improvements that reduce manual or low-value work, increase team capacity and expand the volume or scope of services delivered; track results using agreed efficiency, quality and capacity measures.
Oversee the onboarding of new clients for Prior Authorization program and support post-implementation activities.
Serve as the subject matter expert for complex internal and external requests; review clinical and plan information, make or recommend coverage decisions within delegated authority and applicable guidelines, and document and communicate the rationale to relevant stakeholders.

What We’re Looking For:

BS in Pharmacy or Doctor of Pharmacy required
Licensed to practice pharmacy in Canada required
Minimum five years of experience in pharmacy benefit management, private healthcare insurance, drug plan management or a related field is preferred.
3 years of progressive leadership experience, including team management, coaching, performance management and operation oversight.
Advanced clinical training or a relevant certification is preferred; an MBA or comparable graduate-level business qualification is an asset.
Demonstrated ability to organize and prioritize multiple initiatives; communicate clearly in written, verbal and presentation formats; use standard business software; and analyze clinical, operational and research data to support recommendations.
Ability to collaborate effectively in team environment and effectively manage multiple projects simultaneously. Excels at fostering cross functional teamwork and partnerships
Demonstrated resourcefulness in identifying operational risks, evaluating practical solutions with the team and implementing preventive actions before service, quality or timeline commitments are affected.
Self-starter able to work in a dynamic, fast paced environment and make independent decisions
Proven skills in time management, planning, prioritization, change management and employee performance management
Strong client service focus through adaptability, flexibility and a commitment to quality
Bilingual; Fluent in French and English (verbal and written) is an asset

Why Join Us?

Competitive compensation, benefits and pension plan
Career development and advancement opportunities
A culture that celebrates innovation and collaboration
Flexible work options and wellness programs

Pre-Employment Requirements

All offers of employment are conditional upon the successful completion of reference checks and background verification in accordance with company policy. Within ESC, for certain positions, obtaining and maintaining a federal government security clearance is a condition of employment. Candidates applying for such roles must meet all eligibility criteria for the applicable clearance level and consent to the security screening process as mandated by federal regulations. Failure to obtain or maintain the required clearance will result in withdrawal of the offer or termination of employment.

Our hiring process includes AI-powered tools to conduct video interviews, take notes and score candidates; however, all scores will be reviewed by hiring managers and our Talent team before making a decision.

NOTE: Internal candidates should apply before November 2, 2026.

Express Scripts Canada is a Cigna company

Express Scripts Canada is a subsidiary of Express Scripts, a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health, wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna, Express Scripts, and our affiliates including medical, dental, behavioural health, pharmacy, vision, supplemental benefits, and other related products.

About Express Scripts Canada

Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canada's leading insurers, third party administrators and governments. We work with these clients to develop industry-leading solutions to deliver superior healthcare in a cost-controlled environment. We provide Active Pharmacy™ services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy, dental, and extended health claims annually. Through our proprietary consumer intelligence, clinical expertise, and patients-first approach, we promote better health decisions for plan members, while managing and reducing drug benefit costs for plan sponsors.

It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.

We offer a competitive salary and benefits package, along with a positive work environment built on solid corporate values, integrity, mutual respect, collaboration, passion, service and alignment.

We are an equal opportunity employer that promotes a diverse, inclusive and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be.

We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

If you require accommodation in completing the online application process, please email: eschr2@express-scripts.com Do not email eschr2@express-scripts.com for an update on your application or to provide your resume as you will not receive a response.

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More about this job

Responsibilities

The Senior Manager will lead the Prior Authorization and Drug Plan Management teams to deliver strategic objectives and ensure operational excellence. They will act as a clinical advisor, driving modernization initiatives and managing client-facing service offerings.

Requirements

Candidates must hold a Bachelor of Pharmacy or Doctor of Pharmacy degree and be licensed to practice in Canada. A minimum of five years of experience in pharmacy benefit management or a related field, along with three years of progressive leadership experience, is required.

Skills

Pharmacy benefit management
Drug plan management
Team leadership
Strategic planning
Change management
Clinical operations
Prior authorization
Performance management
Data analysis
Project management
Client service
Process improvement
Clinical advisory
Regulatory compliance
Communication

Benefits

Competitive compensation
Pension plan
Career development opportunities
Wellness programs

Visa sponsorship

Not detected in the job text

Keywords

Pharmacy
Prior Authorization
Drug Plan Management
Clinical Services
Healthcare
Insurance
SLA
Operations Management
Change Management
Strategic Roadmap
Performance Indicators
Clinical Expertise
Pharmacy Benefit Management
Health Benefits
Project Management
Process Improvement
Client Relations
Data Analysis
Leadership
Coaching
Mentoring
Regulatory Compliance
Security Clearance
Bilingual
Healthcare Technology

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