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Added 11 mins ago
DC
Senior Community Planner
Dillon Consulting Limited
Yellowknife, NT
- Full-time
…the land development industry, including client advice, grant applications, project planning and design, as well as regulatory…
Added 26 mins ago
Markville (7) - Keyholder
Zwilling J.A. Henckels Canada Ltd
Markham, ON
Added 41 mins ago
JI
IT Business Analyst, Halifax
J.D. Irving, Limited
Dartmouth, NS
- Full-time
An information addict - learning new skills and software applications is second nature
Added 56 mins ago
RI
Senior Full-Stack Java Developer (Front-Office / Capital Markets)
Rose International
Mississauga, ON
- Full-time
8+ years of professional software engineering experience, with demonstrable experience as a Full-Stack Developer transitioning into a Forward Deployed Engineer-style, customer-facing…
Added 1 hour ago
AT
Class 1 P&D
Armour Transportation Systems
Winsloe, PE · South Winsloe, PE
- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our…
Added 1 hour ago
U
Quality Assurance Support Officer
Unitywater
Sunshine Coast, BC
- Contract
We will be reviewing applications and booking interviews as we receive them.
Added 1 hour ago
Z
Technical Consultant (Custom Software)
Zazz
Canada
- Full-time
A technical foundation as a developer, solutions architect, technical consultant, or tech lead, with real hands-on experience building software.
Added 1 hour ago
AC
Financial Analyst
Aston Carter
Montreal, QC
- $43 to $51 CAD / hour
- Contract
Added 1 hour ago
OT
Sr Cloud Applications Administrator
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
The primary product lines that the Cloud Applications Developer supports are PPM.
Added 1 hour ago
E
Développeur(euse) logiciel senior / Senior Software Developer
Eaton
Brossard, QC
- Full-time
Eaton’s utility digital solutions division has an opening for a Senior Software Developer to join our Embedded Devices Control System team, responsible for developing, maintaining, and…
Added 1 hour ago
C
Site Reliability Engineer - Application Security
ContactMonkey
Toronto, ON
- $130,000 to $150,000 CAD / year
- Full-time
…Terragrunt, GitHub Actions, Prometheus, Grafana, and CloudWatch. Our applications use Ruby on Rails, Vue.js, and Node.js, with MySQL, PostgreSQL, and Sidekiq supporting the…
Added 1 hour ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
Assist our internal developer with automation projects during periods of lower SR&ED workload, particularly following the tax season.
Added 2 hours ago
NR
Supply Registered Early Childhood Educator
Niagara Region
ON · Niagara, ON
- Part-time
Demonstrated proficiency in computer applications (internet, email, MS word, IPad).
Added 2 hours ago
T
Test Engineer – MDM & Data Quality
Teqfocus
Toronto, ON
- Full-time
…connecting the data foundation, the intelligence layer, and the applications teams run their businesses on into a single, coherent…
Added 2 hours ago
NR
Supply Registered Early Childhood Educator
Niagara Region
ON · Niagara, ON
- Part-time
Demonstrated proficiency in computer applications (internet, email, MS word, IPad).
Added 2 hours ago
HN
Maintenance Technician
Hörmann North America
Canada
- Full-time
Added 2 hours ago
HN
Junior Product Designer (1 year contract)
Hörmann North America
Canada
- $33.63 CAD / hour
- Full-time
We believe in a human-centered hiring process. Applications submitted to Hörmann are reviewed by our hiring team, and artificial intelligence (AI) is not used to screen candidates. We thank…
Added 2 hours ago
HN
Junior Buyer (1 year contract)
Hörmann North America
Canada
- $28 CAD / hour
- Full-time
We believe in a human-centered hiring process. Applications submitted to Hörmann are reviewed by our hiring team, and artificial intelligence (AI) is not used to screen candidates. We thank…
Added 2 hours ago
HN
Intermediate Accountant
Hörmann North America
Canada
- Full-time
We believe in a human-centered hiring process. Applications submitted to Hörmann are reviewed by our hiring team, and artificial intelligence (AI) is not used to screen candidates. We thank…
Added 2 hours ago
HN
Engineering Intern (Co-op)
Hörmann North America
Canada
- Full-time
We believe in a human-centered hiring process. Applications submitted to Hörmann are reviewed by our hiring team, and artificial intelligence (AI) is not used to screen candidates. We thank…
Added 2 hours ago
HN
Production Associate
Hörmann North America
Canada
- $20.6 CAD / hour
- Full-time
We believe in a human-centered hiring process. Applications submitted to Hörmann are reviewed by our hiring team, and artificial intelligence (AI) is not used to screen candidates. We thank…
Added 3 hours ago
CB
Backend Developer
Canadian Bank Note Company
Ottawa, ON
- $75,000 to $86,000 CAD / year
- Full-time
As a Backend Developer on our Prediction Markets team, you will help build and maintain a secure, multi-tenant prediction-market platform designed for Latin American markets. You will…
Added 3 hours ago
HB
Data Engineer - Up to $200k CAD + Bonus
Hunter Bond
Montreal, QC
- Full-time
…data-driven platforms that support advanced analytics and AI-powered applications across industries including fintech, healthcare, and digital…
Added 3 hours ago
B
Tech Lead - Application Development N 4C
BrightClaim
Montreal, QC
- Full-time
· Familiar with security hardening concepts for hosting applications or middleware, including transport encryption, modern single sign-on authentication and authorization mechanisms
Added 3 hours ago
S
Talent and Business Operations Manager, Stores
sephora.com
Halifax, NS
- Full-time
…process to assist in the initial screening and evaluation of…

The Citco Group Limited

IT Service Desk Analyst

Toronto, ON, Canada

Salary Range: CAD $63,000 to CAD $85,000 · Full-time

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Job details

Pay: Salary Range: CAD $63,000 to CAD $85,000
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 14,000 employees in 54 office locations globally, we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

About the Role

The IT Service Desk Analyst is part of Citco's global IT Service Delivery function, supporting internal business users and, where applicable, external clients. The analyst handles incidents and service requests, communicates progress to users, and works with regional and global technology teams to resolve issues in accordance with established procedures and service levels.

This common role covers Service Desk, Business Systems Support (BSS) and User Access Management (UAM). Analysts have a primary assignment based on business needs and may gain experience in other service areas over time. The role operates within Citco's follow-the-sun support model and reports to the Service Desk Manager.

Service Delivery Areas

Service Desk - Provides the initial point of contact for incidents and service requests, front-line troubleshooting of devices, software, networks and remote access, first-contact resolution where possible, and escalation to specialist teams.
Business Systems Support (BSS) - Provides application-specific support and request fulfilment for internal users and external clients, including approved application provisioning, user or data amendments, application-related investigations and operational checks. Works with application owners and other support teams as required.
User Access Management (UAM) - Supports employee onboarding and offboarding from an identity and access perspective, including account creation, access administration and related requests in coordination with business approvers and relevant control teams.

Responsibilities

Your Role

You will receive, assess, prioritize and record incidents and service requests in the IT ticketing system.
Provide technical, application or access-related support in line with the analyst's assigned service area.
Troubleshoot hardware, software, network, remote-access, application and user-access issues; resolve where possible or coordinate with the appropriate support team.
Take ownership of assigned incidents and requests through resolution, including escalation, progress updates, customer communication and closure.
Follow documented procedures, service levels, security requirements, approval controls and exception processes.
Identify recurring issues and work with problem management and support teams on lasting improvements.
Maintain accurate knowledge base articles, support procedures and service documentation.
Collaborate with regional Service Delivery, global Service Desk, Desktop, Application, Infrastructure, Security and business support teams.
Support operational initiatives, including workflow improvements, onboarding processes, knowledge management and self-service.
Assist in documenting existing and proposed workflows, including business rules, approvals, exceptions and testing results.
Help build, test or maintain approved automated workflows, digital forms, reports and scripts using enterprise-supported tools.
Escalate security, access, approval or implementation concerns before proceeding.

Qualifications

About You

You have excellent communication and interpersonal skills, with a strong commitment to customer service.
Ability to take ownership of assigned responsibilities, work independently and collaborate effectively across teams and locations.
Demonstrated analytical and problem management skills, with the ability to assess existing workflows, identify process inefficiencies and recommend practical improvements.
Strong time-management skills, with the ability to prioritize competing requests, exercise sound escalation judgement and keep users informed.
Sound technical understanding of enterprise hardware, software, applications, networks and communications technologies.
Understanding of information-security principles, access controls, IT support standards and the role of the Service Desk.
Resourcefulness, adaptability and attention to detail, with a commitment to continuous learning and service improvement.

Technical Skills

Working knowledge of enterprise user-support technologies such as RSA, VPN (GlobalProtect and Cisco AnyConnect), virtual desktop infrastructure (VDI), Active Directory, IDM/Ping Identity, Microsoft Office and related business applications, including SWIFT where relevant.
Working knowledge of IT service management tools (e.g. ServiceNow) for incident and request management, ticket workflows, knowledge documentation and routing.
Experience in application support, user access provisioning, identity administration or customer-facing IT support is advantageous, depending on the assigned service area.
Exposure to Power Automate, Power Apps, Microsoft Forms or comparable digital forms tools, along with practical scripting using PowerShell or Python, is preferred but not required.
Knowledge of SQL, HTML, reporting, workflow analysis or responsible use of approved generative AI tools is also an advantage.

Education

A degree or diploma in Information Technology, Computer Science or a related discipline is advantageous. Equivalent practical experience and relevant certifications may also be considered.
Demonstrated commitment to service delivery, customer support, automation and professional development.

Desired skills and expertise

ITIL Foundation certification or practical experience with IT service management tools.
Experience creating and maintaining knowledge base solutions and support documentation.
Ability to build effective working relationships across multiple functions and locations.
Interest in learning how Service Desk, BSS and UAM work together.

Salary Range: CAD $63,000 to CAD $85,000

This posting is for an existing vacancy.

Our Benefits

Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

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More about this job

Responsibilities

The analyst will handle incidents and service requests, providing technical support for hardware, software, and applications while maintaining accurate documentation. They will also collaborate with global teams to resolve issues and contribute to workflow improvements and knowledge management.

Requirements

Candidates should possess strong communication and analytical skills with a sound technical understanding of enterprise hardware, software, and network technologies. A degree in Information Technology or a related discipline is preferred, along with experience in IT service management tools.

Skills

IT Service Desk
Incident management
Troubleshooting
Active Directory
VPN
ServiceNow
User access management
Technical support
PowerShell
Python
SQL
Communication skills
Time management
Problem management
Hardware support
Software support

Benefits

Training and education support
Flexible working arrangements

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
ServiceNow
Active Directory
VPN
RSA
VDI
PowerShell
Python
SQL
ITIL
Incident Management
User Access Management
Business Systems Support
Hardware
Software
Network
Power Automate
Power Apps
Microsoft Office
Identity Management
Workflow Analysis
Technical Support
Financial Services
Troubleshooting
Knowledge Management
Security Principles
Remote Access
Application Support
Data Amendments
Infrastructure

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