Find work in Canada.

498,900 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 54 mins ago
U
Account Manager I, Eats SMB
Uber
Toronto, ON
- Full-time
Account Management at Uber means navigating ambiguity, earning trust fast, and solving problems that don’t come with a script. In this role, you will own the growth and success of a…
Added 54 mins ago
SD
Specialized Account Executive- Simulation- Hybrid
Siemens Digital Industries Software
Montreal, QC
- Full-time
In partnership with the broader account team, you will build trusted customer relationships at all management levels, understanding and mapping account key decision makers. You will…
Added 54 mins ago
SD
Specialized Account Executive- Simulation- Hybrid
Siemens Digital Industries Software
Toronto, ON
- Full-time
In partnership with the broader account team, you will build trusted customer relationships at all management levels, understanding and mapping account key decision makers. You will…
Added 54 mins ago
A
Senior Technical Sales & Business Development Manager
AQYR
Montreal, QC
- Full-time
…make a meaningful contribution to its regional sales strategy, customer relationships and long-term commercial…
Added 1 hour ago
C
Leader, GVS Inside Sales - Canada
Cisco
Montreal, QC
- Full-time
…teams that consistently deliver profitable growth. We serve our customer life cycle through a series of selling motions to drive higher value and an efficient experience from Cisco…
Added 1 hour ago
C
Leader, GVS Inside Sales - Canada
Cisco
Toronto, ON
- Full-time
…teams that consistently deliver profitable growth. We serve our customer life cycle through a series of selling motions to drive higher value and an efficient experience from Cisco…
Added 1 hour ago
Collection Specialist
Dentons
Toronto, ON
Identify issues attributing to account delinquency and discuss them with management.
Added 1 hour ago
RS
Rental Account Manager
Ryder System, Inc.
Concord, ON
- Full-time
The Rental Account Manager will have responsibility for both inside and outside sales. This role will grow with a career path toward Customer Development Manager and/or Business Development…
Added 2 hours ago
PD
Sales and Account Manager Director
Planet DDS
Ottawa, ON
- Full-time
As our first Canadian hire, the Sale and Account Manager Director will be the face of Planet DDS in the market and a founding member of what we expect to become a Canadian team. You will…
Added 2 hours ago
Key Account Manager, IT Retail
Human Resources
Toronto, ON
The Key Account Manager (KAM) IT Retail is responsible for delivering on action plans to achieve specified targets, working with Channel partners on strategic selling to meet and exceed…
Added 3 hours ago
LE
Key Account Manager, IT Retail
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
The Key Account Manager (KAM) IT Retail is responsible for delivering on action plans to achieve specified targets, working with Channel partners on strategic selling to meet and exceed…
Added 3 hours ago
TR
Senior Director, GTM AI Product Leader
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
We are looking for a Senior Director to own the AI roadmap and strategy for our go-to-market organization: Sales, Customer Success, Professional Services, and Partnerships. You will partner…
Added 5 hours ago
PR
Client Services Representative
Purves Redmond Limited
Toronto, ON
- Full-time
…solutions to clients across diverse industries. Our continued success is rooted in our commitment to integrity, collaboration, and service…
Added 5 hours ago
C
Private Banking Associate
CIBC
London, ON
- Full-time
…currency exchanges, etc. and ensure all requests are ready for customer to pick up in the branch. Complete complex investigations for clients concerning account…
Added 6 hours ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
User Access Management (UAM) - Supports employee onboarding and offboarding from an identity and access perspective, including account creation, access administration and related requests…
Added 6 hours ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
North Battleford, SK
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 6 hours ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Weyburn, SK
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 6 hours ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Calgary, AB
- Contract
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 6 hours ago
PB
Accounts Receivable Systems & Process Specialist
Portofino Bakery
Victoria, BC · Greater Victoria Metropolitan Area
- Full-time
Manage customer-specific portals and electronic systems used for invoicing, payment, claims, deductions, rebates and account management.
Added 6 hours ago
NN
Marketing Manager B2B
Nestlé Nespresso SA
Montreal, QC
- Full-time
Minimum 12 years in related fields such as Key Accounting, Marketing (B2B/Trade), Key Account Management, Marketing, E-business, on trade business required (minimum 3/4)
Added 6 hours ago
WC
Stock Unloader Associate
Walmart Canada
Dawson Creek, BC
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 6 hours ago
WC
(CAN) Stock Unloader Associate
Walmart Canada
Hamilton, ON
- Full-time
…workspace. As part of the team, you help support a positive customer experience and contribute to the store’s success. This role is a great fit for individuals looking for an active,…
Added 6 hours ago
LA
Client Success Manager for Meta Advertising and Appointment-Setting Agency
Limitless Agency
Remote, Canada
- $60,000 to $70,000 USD / year
- Full-time
- Remote
About 1–2 years of relevant experience in client success, account management, customer service, or a client-facing agency role. Exceptional transferable experience will also be considered.
Added 6 hours ago
Pre-Detailer/Wash Bay
Go Auto
Calgary, AB
Health & Dental –We love BENEFITS! Receive comprehensive benefits such as health care, dental and a health spending account
Added 6 hours ago
RB
Senior Manager, Special Loans
Royal Bank of Canada
Toronto, ON
- Full-time
…knowledge and expertise to assist the business and enhancing customer loyalty. You will manage complex and/or higher risk accounts through effective relationship and risk management…

The Citco Group Limited

IT Service Desk Analyst

Toronto, ON, Canada

Salary Range: CAD $63,000 to CAD $85,000 · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: Salary Range: CAD $63,000 to CAD $85,000
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 14,000 employees in 54 office locations globally, we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

About the Role

The IT Service Desk Analyst is part of Citco's global IT Service Delivery function, supporting internal business users and, where applicable, external clients. The analyst handles incidents and service requests, communicates progress to users, and works with regional and global technology teams to resolve issues in accordance with established procedures and service levels.

This common role covers Service Desk, Business Systems Support (BSS) and User Access Management (UAM). Analysts have a primary assignment based on business needs and may gain experience in other service areas over time. The role operates within Citco's follow-the-sun support model and reports to the Service Desk Manager.

Service Delivery Areas

Service Desk - Provides the initial point of contact for incidents and service requests, front-line troubleshooting of devices, software, networks and remote access, first-contact resolution where possible, and escalation to specialist teams.
Business Systems Support (BSS) - Provides application-specific support and request fulfilment for internal users and external clients, including approved application provisioning, user or data amendments, application-related investigations and operational checks. Works with application owners and other support teams as required.
User Access Management (UAM) - Supports employee onboarding and offboarding from an identity and access perspective, including account creation, access administration and related requests in coordination with business approvers and relevant control teams.

Responsibilities

Your Role

You will receive, assess, prioritize and record incidents and service requests in the IT ticketing system.
Provide technical, application or access-related support in line with the analyst's assigned service area.
Troubleshoot hardware, software, network, remote-access, application and user-access issues; resolve where possible or coordinate with the appropriate support team.
Take ownership of assigned incidents and requests through resolution, including escalation, progress updates, customer communication and closure.
Follow documented procedures, service levels, security requirements, approval controls and exception processes.
Identify recurring issues and work with problem management and support teams on lasting improvements.
Maintain accurate knowledge base articles, support procedures and service documentation.
Collaborate with regional Service Delivery, global Service Desk, Desktop, Application, Infrastructure, Security and business support teams.
Support operational initiatives, including workflow improvements, onboarding processes, knowledge management and self-service.
Assist in documenting existing and proposed workflows, including business rules, approvals, exceptions and testing results.
Help build, test or maintain approved automated workflows, digital forms, reports and scripts using enterprise-supported tools.
Escalate security, access, approval or implementation concerns before proceeding.

Qualifications

About You

You have excellent communication and interpersonal skills, with a strong commitment to customer service.
Ability to take ownership of assigned responsibilities, work independently and collaborate effectively across teams and locations.
Demonstrated analytical and problem management skills, with the ability to assess existing workflows, identify process inefficiencies and recommend practical improvements.
Strong time-management skills, with the ability to prioritize competing requests, exercise sound escalation judgement and keep users informed.
Sound technical understanding of enterprise hardware, software, applications, networks and communications technologies.
Understanding of information-security principles, access controls, IT support standards and the role of the Service Desk.
Resourcefulness, adaptability and attention to detail, with a commitment to continuous learning and service improvement.

Technical Skills

Working knowledge of enterprise user-support technologies such as RSA, VPN (GlobalProtect and Cisco AnyConnect), virtual desktop infrastructure (VDI), Active Directory, IDM/Ping Identity, Microsoft Office and related business applications, including SWIFT where relevant.
Working knowledge of IT service management tools (e.g. ServiceNow) for incident and request management, ticket workflows, knowledge documentation and routing.
Experience in application support, user access provisioning, identity administration or customer-facing IT support is advantageous, depending on the assigned service area.
Exposure to Power Automate, Power Apps, Microsoft Forms or comparable digital forms tools, along with practical scripting using PowerShell or Python, is preferred but not required.
Knowledge of SQL, HTML, reporting, workflow analysis or responsible use of approved generative AI tools is also an advantage.

Education

A degree or diploma in Information Technology, Computer Science or a related discipline is advantageous. Equivalent practical experience and relevant certifications may also be considered.
Demonstrated commitment to service delivery, customer support, automation and professional development.

Desired skills and expertise

ITIL Foundation certification or practical experience with IT service management tools.
Experience creating and maintaining knowledge base solutions and support documentation.
Ability to build effective working relationships across multiple functions and locations.
Interest in learning how Service Desk, BSS and UAM work together.

Salary Range: CAD $63,000 to CAD $85,000

This posting is for an existing vacancy.

Our Benefits

Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

Apply About employer

More about this job

Responsibilities

The analyst will handle incidents and service requests, providing technical support for hardware, software, and applications while maintaining accurate documentation. They will also collaborate with global teams to resolve issues and contribute to workflow improvements and knowledge management.

Requirements

Candidates should possess strong communication and analytical skills with a sound technical understanding of enterprise hardware, software, and network technologies. A degree in Information Technology or a related discipline is preferred, along with experience in IT service management tools.

Skills

IT Service Desk
Incident management
Troubleshooting
Active Directory
VPN
ServiceNow
User access management
Technical support
PowerShell
Python
SQL
Communication skills
Time management
Problem management
Hardware support
Software support

Benefits

Training and education support
Flexible working arrangements

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
ServiceNow
Active Directory
VPN
RSA
VDI
PowerShell
Python
SQL
ITIL
Incident Management
User Access Management
Business Systems Support
Hardware
Software
Network
Power Automate
Power Apps
Microsoft Office
Identity Management
Workflow Analysis
Technical Support
Financial Services
Troubleshooting
Knowledge Management
Security Principles
Remote Access
Application Support
Data Amendments
Infrastructure

Report this job