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Added 11 mins ago
CO
Senior Environmental Specialist -Landfill Systems Operator (Full Time)
City of Chilliwack
Chilliwack, BC
- Full-time
…and landfill-related projects. Under the supervision of the Manager, the Landfill Systems Operator’s duties are performed in accordance with City and engineering policies and project…
Added 25 mins ago
GC
Senior Engineer, Geotechnical
Glencore Canada
Sparwood, BC
- Full-time
Reporting to the Manager, Geological Engineering, the Senior Engineer, Geotechnical is responsible for:
Added 25 mins ago
RL
Lead, Manufacturing Engineer
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- Full-time
…interplanetary exploration and in-space manufacturing to national security and defense initiatives. The team has built spacecraft, payloads, and components for missions to the Moon and…
Added 25 mins ago
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Software Engineer II (Salesforce Loyalty Management Developer)
TD
Toronto, ON
- Full-time
Ensure adherence to enterprise architecture, security, governance, and engineering standards.
Added 25 mins ago
K
Senior Manager, National CPA Program (NCPP)
KPMG
AB · Lethbridge, AB · Abbotsford, BC · Chilliwack, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Vancouver, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Sault Ste. Marie, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
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Added 56 mins ago
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Assistant General Manager
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- Full-time
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Added 56 mins ago
Software Engineer I
Planview Incorporated
Vancouver, BC
Participate in both human and AI-assisted code reviews to improve quality, maintainability, reliability, and security.
Added 56 mins ago
W
(CAN) Cashier
Walmart
Airdrie, AB
- Part-time
6. Maintains register security and integrity through diligent cash handling, adherence to relevant company policies and awareness of surroundings.
Added 1 hour ago
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Supervisor, Loss Prevention
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- Full-time
…infractions and initiate internal investigations. Work with Manager , Investigators and Human Resource Team to investigate any actionable information arising from the…
Added 1 hour ago
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Asset Protection Partner
sephora.com
Markham, ON
- $25 to $30 CAD / hour
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Added 1 hour ago
EC
Paint Line Operator
Eaton Corporation
Airdrie, AB
- Full-time
Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business…
Added 1 hour ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
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Added 1 hour ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
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Added 1 hour ago
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Added 1 hour ago
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RQ00832 – Privacy Impact Assessment Specialist – Senior
S M Software Solutions Inc
Toronto, ON
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Work Arrangement: Hybrid – 3 Days Onsite, subject to the Hiring Manager’s discretion
Added 1 hour ago
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RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…ideal candidate will have experience with PeopleSoft Update Manager (PUM) upgrades, PeopleTools upgrades, Fluid and Classic+ interfaces, and the development, testing, and implementation of…
Added 1 hour ago
SM
RQ11681 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…ideal candidate will have experience with PeopleSoft Update Manager (PUM) upgrades, PeopleTools upgrades, Fluid and Classic+ interfaces, and the development, testing, and implementation of…
Added 1 hour ago
SM
RQ11680 – Systems Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…hands-on knowledge of PeopleSoft HCM upgrades, PeopleSoft Update Manager (PUM), PeopleTools upgrades, Fluid and Classic+ interfaces, and HR-related modules, including Absence Management,…
Added 1 hour ago
SM
RQ00832 – Privacy Impact Assessment Specialist – Senior
S M Software Solutions Inc
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Added 1 hour ago
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RQ00795 – Software Developer – Senior
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Toronto, ON
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…the Panel App platform, support cloud deployments, resolve security vulnerabilities, and provide production support for critical healthcare-related digital…
Added 1 hour ago
SM
RQ00795 – Software Developer – Senior
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Toronto, ON
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…the Panel App platform, support cloud deployments, resolve security vulnerabilities, and provide production support for critical healthcare-related digital…
Added 1 hour ago
SM
RQ00833 – Program Manager – Senior
S M Software Solutions Inc
Toronto, ON
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We are seeking a Senior Program Manager with extensive experience in program and portfolio management, strategic planning, governance, stakeholder engagement, risk management, and the…
Added 1 hour ago
SM
RQ00795 – Software Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…the Panel App platform, support cloud deployments, resolve security vulnerabilities, and provide production support for critical healthcare-related digital…
Added 1 hour ago
AI
Intermediate Mechanical Design Engineer
Aversan Inc.
Cambridge, ON
- $76,000 to $105,000 CAD / year
- Full-time
Liaise with customers, in-house technical staff, and vendors for technical information and specifications
Added 1 hour ago
EG
Route Supervisor
Emterra Group
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…our team and support the Barrie. Reporting to the Operations Manager you will be a hands-on supervisor assisting with all aspects of the collection's operations, as well as supporting the…

The Citco Group Limited

IT Service Desk Analyst

Toronto, ON, Canada

Salary Range: CAD $63,000 to CAD $85,000 · Full-time

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Job details

Pay: Salary Range: CAD $63,000 to CAD $85,000
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 14,000 employees in 54 office locations globally, we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

About the Role

The IT Service Desk Analyst is part of Citco's global IT Service Delivery function, supporting internal business users and, where applicable, external clients. The analyst handles incidents and service requests, communicates progress to users, and works with regional and global technology teams to resolve issues in accordance with established procedures and service levels.

This common role covers Service Desk, Business Systems Support (BSS) and User Access Management (UAM). Analysts have a primary assignment based on business needs and may gain experience in other service areas over time. The role operates within Citco's follow-the-sun support model and reports to the Service Desk Manager.

Service Delivery Areas

Service Desk - Provides the initial point of contact for incidents and service requests, front-line troubleshooting of devices, software, networks and remote access, first-contact resolution where possible, and escalation to specialist teams.
Business Systems Support (BSS) - Provides application-specific support and request fulfilment for internal users and external clients, including approved application provisioning, user or data amendments, application-related investigations and operational checks. Works with application owners and other support teams as required.
User Access Management (UAM) - Supports employee onboarding and offboarding from an identity and access perspective, including account creation, access administration and related requests in coordination with business approvers and relevant control teams.

Responsibilities

Your Role

You will receive, assess, prioritize and record incidents and service requests in the IT ticketing system.
Provide technical, application or access-related support in line with the analyst's assigned service area.
Troubleshoot hardware, software, network, remote-access, application and user-access issues; resolve where possible or coordinate with the appropriate support team.
Take ownership of assigned incidents and requests through resolution, including escalation, progress updates, customer communication and closure.
Follow documented procedures, service levels, security requirements, approval controls and exception processes.
Identify recurring issues and work with problem management and support teams on lasting improvements.
Maintain accurate knowledge base articles, support procedures and service documentation.
Collaborate with regional Service Delivery, global Service Desk, Desktop, Application, Infrastructure, Security and business support teams.
Support operational initiatives, including workflow improvements, onboarding processes, knowledge management and self-service.
Assist in documenting existing and proposed workflows, including business rules, approvals, exceptions and testing results.
Help build, test or maintain approved automated workflows, digital forms, reports and scripts using enterprise-supported tools.
Escalate security, access, approval or implementation concerns before proceeding.

Qualifications

About You

You have excellent communication and interpersonal skills, with a strong commitment to customer service.
Ability to take ownership of assigned responsibilities, work independently and collaborate effectively across teams and locations.
Demonstrated analytical and problem management skills, with the ability to assess existing workflows, identify process inefficiencies and recommend practical improvements.
Strong time-management skills, with the ability to prioritize competing requests, exercise sound escalation judgement and keep users informed.
Sound technical understanding of enterprise hardware, software, applications, networks and communications technologies.
Understanding of information-security principles, access controls, IT support standards and the role of the Service Desk.
Resourcefulness, adaptability and attention to detail, with a commitment to continuous learning and service improvement.

Technical Skills

Working knowledge of enterprise user-support technologies such as RSA, VPN (GlobalProtect and Cisco AnyConnect), virtual desktop infrastructure (VDI), Active Directory, IDM/Ping Identity, Microsoft Office and related business applications, including SWIFT where relevant.
Working knowledge of IT service management tools (e.g. ServiceNow) for incident and request management, ticket workflows, knowledge documentation and routing.
Experience in application support, user access provisioning, identity administration or customer-facing IT support is advantageous, depending on the assigned service area.
Exposure to Power Automate, Power Apps, Microsoft Forms or comparable digital forms tools, along with practical scripting using PowerShell or Python, is preferred but not required.
Knowledge of SQL, HTML, reporting, workflow analysis or responsible use of approved generative AI tools is also an advantage.

Education

A degree or diploma in Information Technology, Computer Science or a related discipline is advantageous. Equivalent practical experience and relevant certifications may also be considered.
Demonstrated commitment to service delivery, customer support, automation and professional development.

Desired skills and expertise

ITIL Foundation certification or practical experience with IT service management tools.
Experience creating and maintaining knowledge base solutions and support documentation.
Ability to build effective working relationships across multiple functions and locations.
Interest in learning how Service Desk, BSS and UAM work together.

Salary Range: CAD $63,000 to CAD $85,000

This posting is for an existing vacancy.

Our Benefits

Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

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More about this job

Responsibilities

The analyst will handle incidents and service requests, providing technical support for hardware, software, and applications while maintaining accurate documentation. They will also collaborate with global teams to resolve issues and contribute to workflow improvements and knowledge management.

Requirements

Candidates should possess strong communication and analytical skills with a sound technical understanding of enterprise hardware, software, and network technologies. A degree in Information Technology or a related discipline is preferred, along with experience in IT service management tools.

Skills

IT Service Desk
Incident management
Troubleshooting
Active Directory
VPN
ServiceNow
User access management
Technical support
PowerShell
Python
SQL
Communication skills
Time management
Problem management
Hardware support
Software support

Benefits

Training and education support
Flexible working arrangements

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
ServiceNow
Active Directory
VPN
RSA
VDI
PowerShell
Python
SQL
ITIL
Incident Management
User Access Management
Business Systems Support
Hardware
Software
Network
Power Automate
Power Apps
Microsoft Office
Identity Management
Workflow Analysis
Technical Support
Financial Services
Troubleshooting
Knowledge Management
Security Principles
Remote Access
Application Support
Data Amendments
Infrastructure

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