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Added 1 min ago
Senior Manager, Data Science & Service Intelligence
Questrade Financial Group
Toronto, ON
Formulating and tracking outcome-focused KPIs (centering on First Contact Resolution) for specialist pods, equipping frontline leaders with diagnostic coaching insights that measurably…
Added 1 min ago
LM
Manufacturing Engineering Specialist
Lockheed Martin
Ottawa, ON
- Full-time
Join the Kanata Operations Team! We are looking for a talented and motivated Manufacturing Engineering Specialist.
Added 30 mins ago
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SOFTWARE ENGINEERING SPECIALIST - Technical Leader
BDC
Montreal, QC
- Full-time
Reporting to the Application Services Chapter Leader, the Technical Leader is an integral part of the application solutions development team and plays a central role. The Technical Leader…
Added 31 mins ago
R
UI/UX Designer
RLDatix
Toronto, ON
- Full-time
Experience working closely with developers through implementation and QA; practical knowledge of HTML, CSS, front-end principles, and technical constraints is valuable
Added 1 hour ago
B
Salesforce Developer
Brunel
Quebec, QC
- $100,000 to $125,000 CAD / year
- Full-time
…closely with business stakeholders, solution architects, and technical teams to take agentic AI initiatives from pilot to production, integrating AI agents into enterprise business…
Added 1 hour ago
CH
Homeless Management Information Support Specialist
Calgary Homeless Foundation
Calgary, AB
- Full-time
Reporting to the Manager, HMIS, the HMIS Support Specialist is responsible for providing ongoing user support, system training, data quality validation, and continuous system improvements…
Added 1 hour ago
PC
Inventory Control Specialist
Pharmaceutical Company
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- Contract
We are seeking an experienced Inventory Control Specialist to support distribution center operations, inventory accuracy, and supply chain activities. The ideal candidate will have hands-on…
Added 5 hours ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
Demonstrated experience producing clear, accurate technical documentation for technical and non-technical readers. Examples may include requirements documents, design documentation, test…
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Junior Tax Analyst
Baker Tilly Canada
Courtice, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 5 hours ago
Security Sales Specialist III, Google Cloud
Google
Toronto, ON
Experience working with internal/external teams, including account teams, technical leads, procurement, and legal, to inventory existing software estate, build business cases for…
Added 6 hours ago
AH
Medical Radiation Technologist III
Alberta Health Services
Lethbridge, AB
- Temporary
…be located anywhere in the province. As a Quality Assurance Specialist, this position is responsible for the development and maintenance of the Diagnostic Imaging Quality Assurance (QA)…
Added 10 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Under the direction of the IT Manager, the position is responsible for administration, implementation, and maintenance of the City’s website, web-based applications, software, data…
Added 10 hours ago
TR
SCADA & DDWRR Design Specialist
Trillium Rail Partners
Mississauga, ON
- Full-time
The SCADA & DDWRR Design Specialist is responsible for supporting the design, integration, interface, and delivery activities associated with the Supervisory Control and Data Acquisition…
Added 11 hours ago
Network Designer
Rogers Communications
Brampton, ON · Toronto, ON
…Manager, Engineering – Wireless Data Core, the Data Networks specialist will be the technical Subject Matter Expert (SME) to support the engineering & implementation for Wireless Data Core…
Added 15 hours ago
GB
Senior IT Specialist
Gauthier Business Technologies
North Vancouver, BC
- $80,000 to $95,000 CAD / year
- Full-time
…on long-term client relationships. We’re hiring a Senior IT Specialist - a broad, senior technical role spanning project delivery, networking, escalation, mentorship, and technology…
Added 15 hours ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 14,000 employees in 54…
Added 15 hours ago
CH
Equipment & Retail Specialist, CMH Revelstoke
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
The Equipment & Retail Specialist is skilled in technical shop duties, retail product knowledge, sales, and lends a hand with cleaning duties around the lodge. This role plays a key role in…
Added 15 hours ago
PB
Accounts Receivable Systems & Process Specialist
Portofino Bakery
Victoria, BC · Greater Victoria Metropolitan Area
- Full-time
Portofino Bakery is seeking an Accounts Receivable Systems & Process Specialist to support the effective
Added 15 hours ago
GC
Machine Learning Research & Engineering Specialist
Gramian Consulting Group
Remote, Canada
- Contract
- Remote
Document technical approaches, implementation decisions, test results, and performance findings clearly.
Added 16 hours ago
GR
Registered Forest Technologist
Goldbeck Recruiting
Campbell River, BC
- Full-time
…resource sector is seeking an experienced Senior Natural Resource Specialist to provide technical expertise, professional oversight, and mentorship across a diverse portfolio of…
Added 16 hours ago
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Hourly AV Specialist - TRR Granville
Cineplex
Vancouver, BC
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The AV Specialist is responsible for the implementation of audio, visual and lighting production for Rec Room programming and hosted events. This is a technical position, allowing the…
Added 16 hours ago
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Laboratory GxP Systems Specialist II
Replimune
Montreal, QC
- Full-time
…tracking deliverables, timelines, risks, and actions through implementation, testing, validation, and qualification activities, including FAT, SAT, commissioning, and qualification where…
Added 17 hours ago
MC
EMS Engineer
MatchBox Consulting Group
Calgary, AB
- Full-time
Define, coordinate, or execute the development, testing, and implementation of the technical solution, and validate the final product satisfies the defined requirements.
Added 17 hours ago
Engineering - Automotive HVAC Product Engineer
Crestline
Saskatoon, SK
…Pulse Vehicles business units. If you enjoy solving complex technical problems, collaborating across functions, and carrying designs from initial requirements through practical…
Added 17 hours ago
NC
Specialist Tailings
Newmont Corporation
Dease Lake 9, BC
- $113,600 to $151,500 CAD / year
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As Specialist, Tailings, you will combine field observations, technical analysis, and practical problem-solving to support the safe management of Red Chris Mine’s tailings and water storage…

The Citco Group Limited

IT Service Desk Analyst

Toronto, ON, Canada

Salary Range: CAD $63,000 to CAD $85,000 · Full-time

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Job details

Pay: Salary Range: CAD $63,000 to CAD $85,000
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 14,000 employees in 54 office locations globally, we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

About the Role

The IT Service Desk Analyst is part of Citco's global IT Service Delivery function, supporting internal business users and, where applicable, external clients. The analyst handles incidents and service requests, communicates progress to users, and works with regional and global technology teams to resolve issues in accordance with established procedures and service levels.

This common role covers Service Desk, Business Systems Support (BSS) and User Access Management (UAM). Analysts have a primary assignment based on business needs and may gain experience in other service areas over time. The role operates within Citco's follow-the-sun support model and reports to the Service Desk Manager.

Service Delivery Areas

Service Desk - Provides the initial point of contact for incidents and service requests, front-line troubleshooting of devices, software, networks and remote access, first-contact resolution where possible, and escalation to specialist teams.
Business Systems Support (BSS) - Provides application-specific support and request fulfilment for internal users and external clients, including approved application provisioning, user or data amendments, application-related investigations and operational checks. Works with application owners and other support teams as required.
User Access Management (UAM) - Supports employee onboarding and offboarding from an identity and access perspective, including account creation, access administration and related requests in coordination with business approvers and relevant control teams.

Responsibilities

Your Role

You will receive, assess, prioritize and record incidents and service requests in the IT ticketing system.
Provide technical, application or access-related support in line with the analyst's assigned service area.
Troubleshoot hardware, software, network, remote-access, application and user-access issues; resolve where possible or coordinate with the appropriate support team.
Take ownership of assigned incidents and requests through resolution, including escalation, progress updates, customer communication and closure.
Follow documented procedures, service levels, security requirements, approval controls and exception processes.
Identify recurring issues and work with problem management and support teams on lasting improvements.
Maintain accurate knowledge base articles, support procedures and service documentation.
Collaborate with regional Service Delivery, global Service Desk, Desktop, Application, Infrastructure, Security and business support teams.
Support operational initiatives, including workflow improvements, onboarding processes, knowledge management and self-service.
Assist in documenting existing and proposed workflows, including business rules, approvals, exceptions and testing results.
Help build, test or maintain approved automated workflows, digital forms, reports and scripts using enterprise-supported tools.
Escalate security, access, approval or implementation concerns before proceeding.

Qualifications

About You

You have excellent communication and interpersonal skills, with a strong commitment to customer service.
Ability to take ownership of assigned responsibilities, work independently and collaborate effectively across teams and locations.
Demonstrated analytical and problem management skills, with the ability to assess existing workflows, identify process inefficiencies and recommend practical improvements.
Strong time-management skills, with the ability to prioritize competing requests, exercise sound escalation judgement and keep users informed.
Sound technical understanding of enterprise hardware, software, applications, networks and communications technologies.
Understanding of information-security principles, access controls, IT support standards and the role of the Service Desk.
Resourcefulness, adaptability and attention to detail, with a commitment to continuous learning and service improvement.

Technical Skills

Working knowledge of enterprise user-support technologies such as RSA, VPN (GlobalProtect and Cisco AnyConnect), virtual desktop infrastructure (VDI), Active Directory, IDM/Ping Identity, Microsoft Office and related business applications, including SWIFT where relevant.
Working knowledge of IT service management tools (e.g. ServiceNow) for incident and request management, ticket workflows, knowledge documentation and routing.
Experience in application support, user access provisioning, identity administration or customer-facing IT support is advantageous, depending on the assigned service area.
Exposure to Power Automate, Power Apps, Microsoft Forms or comparable digital forms tools, along with practical scripting using PowerShell or Python, is preferred but not required.
Knowledge of SQL, HTML, reporting, workflow analysis or responsible use of approved generative AI tools is also an advantage.

Education

A degree or diploma in Information Technology, Computer Science or a related discipline is advantageous. Equivalent practical experience and relevant certifications may also be considered.
Demonstrated commitment to service delivery, customer support, automation and professional development.

Desired skills and expertise

ITIL Foundation certification or practical experience with IT service management tools.
Experience creating and maintaining knowledge base solutions and support documentation.
Ability to build effective working relationships across multiple functions and locations.
Interest in learning how Service Desk, BSS and UAM work together.

Salary Range: CAD $63,000 to CAD $85,000

This posting is for an existing vacancy.

Our Benefits

Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

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More about this job

Responsibilities

The analyst will handle incidents and service requests, providing technical support for hardware, software, and applications while maintaining accurate documentation. They will also collaborate with global teams to resolve issues and contribute to workflow improvements and knowledge management.

Requirements

Candidates should possess strong communication and analytical skills with a sound technical understanding of enterprise hardware, software, and network technologies. A degree in Information Technology or a related discipline is preferred, along with experience in IT service management tools.

Skills

IT Service Desk
Incident management
Troubleshooting
Active Directory
VPN
ServiceNow
User access management
Technical support
PowerShell
Python
SQL
Communication skills
Time management
Problem management
Hardware support
Software support

Benefits

Training and education support
Flexible working arrangements

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
ServiceNow
Active Directory
VPN
RSA
VDI
PowerShell
Python
SQL
ITIL
Incident Management
User Access Management
Business Systems Support
Hardware
Software
Network
Power Automate
Power Apps
Microsoft Office
Identity Management
Workflow Analysis
Technical Support
Financial Services
Troubleshooting
Knowledge Management
Security Principles
Remote Access
Application Support
Data Amendments
Infrastructure

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