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Added 18 mins ago
LE
Key Account Manager, IT Retail
LG Electronics Canada
Toronto, ON · North York, ON
- Full-time
We design products and services that make life better, easier, and more enjoyable. Whether it’s through smart functionality, design, or innovative technology, our home appliances, including…
Added 18 mins ago
RL
Lead, Manufacturing Engineer
Rocket Lab
Toronto, ON
- Full-time
Our Space Systems team has enabled more than 1,700 missions, ranging from interplanetary exploration and in-space manufacturing to national security and defense initiatives. The team has…
Added 18 mins ago
T
Software Engineer II (Salesforce Loyalty Management Developer)
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 49 mins ago
MI
Assistant General Manager
Magna International
ON · Ontario, Canada
- Full-time
The Assistant General Manager translates the Division’s business strategy into operational priorities, establishes accountability for results, and works closely with functional leaders to…
Added 49 mins ago
Software Engineer I
Planview Incorporated
Vancouver, BC
At Planview, our people’s connections drive our innovation and success. Our global team of 1,500+ employees work remotely and across offices in Austin, Vancouver, Hod HaSharon, Bangalore,…
Added 1 hour ago
A
Technology Strategy & Transformation Manager
Accenture
Toronto, ON
- Full-time
We are Technology Strategy and Transformation. Our vision is to become the world’s leading advisors in harnessing technology and innovation as a force to reinvent and improve every…
Added 1 hour ago
C
Sr. Manager, Email and Distributed Marketing
CIBC
Toronto, ON
- Full-time
As Senior Manager, Email and Distributed Marketing you will support the strategy and lead the execution, governance, and optimization of advisor and business-driven email communications…
Added 2 hours ago
A
Senior Manager, Cloud & AI Security
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Manager, Cloud & AI Security, you’ll lead a team responsible for securing ATB’s cloud platforms and enabling the safe adoption of AI. You’ll set the security roadmap,…
Added 2 hours ago
W
Manager, Purchasing
Worley
Edmonton, AB
- Full-time
Worley Canada Construction is seeking an experienced Project Procurement Manager to join our Edmonton Procurement team. This role is accountable for developing and executing project…
Added 2 hours ago
W
Manager, Supply Chain
Worley
Markham, ON
- Full-time
Reporting functionally to the Supply Chain Director, the Supply Chain Manager is responsible for managing and coordinating integrated supply chain activities from planning through execution…
Added 2 hours ago
F
Manager, Industrial Relations
Fluor
Leroy, SK
- Full-time
Fluor is one of Canada's top employers and is recognized globally as a leader in the Engineering, Procurement, Construction, Fabrication, and Maintenance industry. Our focus on innovation…
Added 2 hours ago
T
Engineer II
TD
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 2 hours ago
A
Change Management Consultant
Altis
Oshawa, ON
- $50 to $65 CAD / hour
- Contract
…the energy sector. This role is focused on helping employees and business teams successfully navigate changes to technology, processes, and ways of…
Added 2 hours ago
J
Lead Product Manager, Technical
Jobgether
Canada
- Full-time
Technology research and innovation: Research industry best practices and emerging technologies, including AI, and translate findings into actionable product strategy.
Added 2 hours ago
A
Business Analytics Specialist, Temporary
Aviso
Vancouver, BC
- Temporary
…wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our…
Added 2 hours ago
AU
Undergraduate Academic Program Advisor, Faculty of Science and Technology
Athabasca University
Athabasca, AB
- $48,621.92 to $79,714.45 USD / year
- Full-time
…new chapter. Drawing from five decades of growth in distance and online education, we aim to grow our position as Canada’s foremost innovator in flexible, online and accessible learning.…
Added 2 hours ago
OH
Senior Product Manager, ONE ID
Ontario Health | Santé Ontario
ON · Ontario, Canada
- Full-time
Working closely with Software Development, Quality Assurance, DevOps, Experience Design, and other cross-functional teams, the Senior Product Manager translates customer and business needs…
Added 3 hours ago
D
HR Advisor / Conseiller(ère) en ressources humaines
DWF
Toronto, ON
- Full-time
DWF Group is a global provider of integrated legal and business services. As part of the DWF Group, our Canadian legal team is driven by innovation, collaboration, and a shared commitment…
Added 3 hours ago
TC
IT Service Desk Analyst
The Citco Group Limited
Toronto, ON
- Full-time
A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.
Added 3 hours ago
CI
Building Operator
Colliers International
AB
- Full-time
Collaborate with and follow the direction of the Operations team and manager.
Added 3 hours ago
RB
Senior Manager, Special Loans
Royal Bank of Canada
Toronto, ON
- Full-time
Leaders who support your development through coaching and managing opportunities
Added 3 hours ago
RB
Client Advisor
Royal Bank of Canada
Quebec, QC
- Part-time
As an RBC Ambassador inside our branches, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new…
Added 3 hours ago
N
Director of AI Delivery
nesto
Toronto, ON
- Full-time
Powered by our proprietary cloud and AI technology, nesto has become one of Canada's fastest-growing mortgage lenders, gaining market share across direct-to-consumer (D2C) residential…
Added 3 hours ago
FC
Faculty Teaching and Learning Development Consultant
Fanshawe College
London, ON
- Full-time
Design and deliver teaching and learning professional development programs, including customized teaching improvement plans through collaborative sessions with the faculty hiring manager to…
Added 3 hours ago
N
Director of AI Delivery
nesto
Montreal, QC
- Full-time
Powered by our proprietary cloud and AI technology, nesto has become one of Canada's fastest-growing mortgage lenders, gaining market share across direct-to-consumer (D2C) residential…

The Citco Group Limited

IT Service Desk Analyst

Toronto, ON, Canada

Salary Range: CAD $63,000 to CAD $85,000 · Full-time

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Job details

Pay: Salary Range: CAD $63,000 to CAD $85,000
Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 14,000 employees in 54 office locations globally, we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

About the Role

The IT Service Desk Analyst is part of Citco's global IT Service Delivery function, supporting internal business users and, where applicable, external clients. The analyst handles incidents and service requests, communicates progress to users, and works with regional and global technology teams to resolve issues in accordance with established procedures and service levels.

This common role covers Service Desk, Business Systems Support (BSS) and User Access Management (UAM). Analysts have a primary assignment based on business needs and may gain experience in other service areas over time. The role operates within Citco's follow-the-sun support model and reports to the Service Desk Manager.

Service Delivery Areas

Service Desk - Provides the initial point of contact for incidents and service requests, front-line troubleshooting of devices, software, networks and remote access, first-contact resolution where possible, and escalation to specialist teams.
Business Systems Support (BSS) - Provides application-specific support and request fulfilment for internal users and external clients, including approved application provisioning, user or data amendments, application-related investigations and operational checks. Works with application owners and other support teams as required.
User Access Management (UAM) - Supports employee onboarding and offboarding from an identity and access perspective, including account creation, access administration and related requests in coordination with business approvers and relevant control teams.

Responsibilities

Your Role

You will receive, assess, prioritize and record incidents and service requests in the IT ticketing system.
Provide technical, application or access-related support in line with the analyst's assigned service area.
Troubleshoot hardware, software, network, remote-access, application and user-access issues; resolve where possible or coordinate with the appropriate support team.
Take ownership of assigned incidents and requests through resolution, including escalation, progress updates, customer communication and closure.
Follow documented procedures, service levels, security requirements, approval controls and exception processes.
Identify recurring issues and work with problem management and support teams on lasting improvements.
Maintain accurate knowledge base articles, support procedures and service documentation.
Collaborate with regional Service Delivery, global Service Desk, Desktop, Application, Infrastructure, Security and business support teams.
Support operational initiatives, including workflow improvements, onboarding processes, knowledge management and self-service.
Assist in documenting existing and proposed workflows, including business rules, approvals, exceptions and testing results.
Help build, test or maintain approved automated workflows, digital forms, reports and scripts using enterprise-supported tools.
Escalate security, access, approval or implementation concerns before proceeding.

Qualifications

About You

You have excellent communication and interpersonal skills, with a strong commitment to customer service.
Ability to take ownership of assigned responsibilities, work independently and collaborate effectively across teams and locations.
Demonstrated analytical and problem management skills, with the ability to assess existing workflows, identify process inefficiencies and recommend practical improvements.
Strong time-management skills, with the ability to prioritize competing requests, exercise sound escalation judgement and keep users informed.
Sound technical understanding of enterprise hardware, software, applications, networks and communications technologies.
Understanding of information-security principles, access controls, IT support standards and the role of the Service Desk.
Resourcefulness, adaptability and attention to detail, with a commitment to continuous learning and service improvement.

Technical Skills

Working knowledge of enterprise user-support technologies such as RSA, VPN (GlobalProtect and Cisco AnyConnect), virtual desktop infrastructure (VDI), Active Directory, IDM/Ping Identity, Microsoft Office and related business applications, including SWIFT where relevant.
Working knowledge of IT service management tools (e.g. ServiceNow) for incident and request management, ticket workflows, knowledge documentation and routing.
Experience in application support, user access provisioning, identity administration or customer-facing IT support is advantageous, depending on the assigned service area.
Exposure to Power Automate, Power Apps, Microsoft Forms or comparable digital forms tools, along with practical scripting using PowerShell or Python, is preferred but not required.
Knowledge of SQL, HTML, reporting, workflow analysis or responsible use of approved generative AI tools is also an advantage.

Education

A degree or diploma in Information Technology, Computer Science or a related discipline is advantageous. Equivalent practical experience and relevant certifications may also be considered.
Demonstrated commitment to service delivery, customer support, automation and professional development.

Desired skills and expertise

ITIL Foundation certification or practical experience with IT service management tools.
Experience creating and maintaining knowledge base solutions and support documentation.
Ability to build effective working relationships across multiple functions and locations.
Interest in learning how Service Desk, BSS and UAM work together.

Salary Range: CAD $63,000 to CAD $85,000

This posting is for an existing vacancy.

Our Benefits

Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.

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More about this job

Responsibilities

The analyst will handle incidents and service requests, providing technical support for hardware, software, and applications while maintaining accurate documentation. They will also collaborate with global teams to resolve issues and contribute to workflow improvements and knowledge management.

Requirements

Candidates should possess strong communication and analytical skills with a sound technical understanding of enterprise hardware, software, and network technologies. A degree in Information Technology or a related discipline is preferred, along with experience in IT service management tools.

Skills

IT Service Desk
Incident management
Troubleshooting
Active Directory
VPN
ServiceNow
User access management
Technical support
PowerShell
Python
SQL
Communication skills
Time management
Problem management
Hardware support
Software support

Benefits

Training and education support
Flexible working arrangements

Visa sponsorship

Not detected in the job text

Keywords

IT Service Desk
ServiceNow
Active Directory
VPN
RSA
VDI
PowerShell
Python
SQL
ITIL
Incident Management
User Access Management
Business Systems Support
Hardware
Software
Network
Power Automate
Power Apps
Microsoft Office
Identity Management
Workflow Analysis
Technical Support
Financial Services
Troubleshooting
Knowledge Management
Security Principles
Remote Access
Application Support
Data Amendments
Infrastructure

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