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Added 16 mins ago
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Technical Solutions Specialist
BusPlanner
Remote, Canada
- Full-time
- Remote
The Technical Solutions Specialist is part of BusPlanner's Projects team and provides hands-on technical troubleshooting, configuration, and implementation support across the BusPlanner…
Added 1 hour ago
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Conseiller / Conseillère service client – Customer Support Advisor
TOPRING
Granby, QC
- Full-time
Nous sommes à la recherche d’un·e conseiller·ère service client pour se joindre à notre équipe. Dans ce rôle clé, vous serez le premier point de contact auprès des clients qui communiquent…
Added 1 hour ago
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Territory Account Manager
Insight
Montreal, QC
- Full-time
…universitaires de commerce, des formations en vente, des formations au service client ou à l'industrie informatique sont…
Added 1 hour ago
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Conseiller / Conseillère service client – Customer Support Advisor
Topring
Granby, QC
- Full-time
service client, idéalement dans un environnement technique.
Added 1 hour ago
AC
Spécialiste De La Gestion De Projet/Project Management Specialist
Aston Carter
Longueuil, QC
- $50 to $65 CAD / hour
- Contract
We are seeking a highly analytical and organized Project Management Specialist to support strategic sourcing and supplier transition initiatives within the Supply Chain organization. This…
Added 2 hours ago
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Event Technical Specialist - Ottawa Office, Full Time
Encore Canada
Ottawa, ON
- Full-time
The Technical Specialist is responsible for the set up and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction. This…
Added 2 hours ago
DG
Senior Specialist, Debt Solutions
Doane Grant Thornton LLP
AB · Edmonton, AB
- Full-time
Leading the execution of debtor files, while providing exceptional client service to a wide variety of sector specific requirements
Added 2 hours ago
EC
Event Senior Technical Specialist - Audio, Toronto Branch, Full Time
Encore Canada
Brampton, ON
- Full-time
The Sr. Technical Specialist is responsible for the technical set up and operation of standard full-production events in a hospitality environment, while ensuring the utmost in client…
Added 2 hours ago
EC
Event Senior Technical Specialist - Projection, Toronto Branch, Full Time
Encore Canada
Brampton, ON
- Full-time
The Sr. Technical Specialist is responsible for the technical set up and operation of standard full-production events in a hospitality environment, while ensuring the utmost in client…
Added 2 hours ago
EC
Event Senior Technical Specialist - Lighting, Toronto Branch, Full Time
Encore Canada
Brampton, ON
- Full-time
The Sr. Technical Specialist is responsible for the technical set up and operation of standard full-production events in a hospitality environment, while ensuring the utmost in client…
Added 2 hours ago
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Fulfillment Specialist
Draganfly Inc.
Saskatoon, SK
- Full-time
Process, package, and coordinate domestic and international shipments for client orders, inter-company transfers, returns, and service-related shipments.
Added 2 hours ago
TS
Maintenance Technician, Luxury Residential
TalentSphere Staffing Solutions
Toronto, ON
- Full-time
Our client is seeking a skilled and service-oriented Maintenance Technician to join the team at a premier luxury residential and mixed-use property in downtown Toronto.
Added 2 hours ago
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Transportation Specialist
Kuehne+Nagel
Mississauga, ON
- Full-time
…reverse logistics shipments. Ensuring a high quality of customer service, meeting the transportation requirements of the client as well as the end user while adhering to the standards of…
Added 2 hours ago
OT
IT Systems Support Specialist
Odyssey Trust Company
Calgary, AB
- Full-time
We’re looking for an IT Systems Support Specialist to join our growing company, Odyssey Trust! Our ideal candidate is someone who loves IT and wants to work with a great group of people.…
Added 2 hours ago
AT
Local Client Manager - Vancouver
APM Terminals
Delta, BC
- Full-time
Manage by influence resources that do not report to this position (e.g., Program Manager; Logistics Specialist; Customer Service teams)
Added 2 hours ago
DG
Senior Specialist, Debt Solutions
Doane Grant Thornton LLP
Vancouver, BC
- Full-time
Leading the execution of debtor files, while providing exceptional client service to a wide variety of sector specific requirements
Added 3 hours ago
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Product Owner Senior
Astek
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
…vers une logique produit, avec une approche orientée valeur client, optimisation continue et excellence…
Added 3 hours ago
RT
Strategic Partnership Specialist (Customer Care)
Recycle Track Systems
BC
- $55,000 to $60,000 CAD / year
This position is a customer and hauling partner approach, excelling not only in the delivery of outstanding client support to both internal and external clients but also in actively…
Added 3 hours ago
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Mortgage Specialist
BMO
Sault Ste. Marie, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 3 hours ago
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Mortgage Specialist
BMO
Cobourg, ON
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 3 hours ago
LA
Client Success Manager/Google Ads Specialist for a digital marketing agency
Limitless Agency
Remote, Canada
- $42,000 to $48,000 USD / year
- Full-time
- Remote
Client Success Manager + Google Ads Specialist
Added 3 hours ago
OT
IT Systems Support Specialist
Odyssey Trust Company
Calgary, AB
- Full-time
We’re looking for an IT Systems Support Specialist to join our growing company, Odyssey Trust! Our ideal candidate is someone who loves IT and wants to work with a great group of people.…
Added 3 hours ago
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Mortgage Specialist Assistant
RBC
Ottawa, ON
- Part-time
As a Mortgage Specialist assistant you will support a top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service…
Added 3 hours ago
TC
Abilities Management Consultant
The Corporation of The City of Victoria
Victoria, BC
- Other
The City of Victoria is looking for you to bring your specialist knowledge of abilities management (AM) to a team where you can make a positive difference in the lives of our employees.…
Added 3 hours ago
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Spécialiste mise en route / Commissioning Specialist
Veolia | North America
Montreal, QC
- Full-time
…traitement des boues, avec une expérience pratique de la mise en service, de l'exploitation et du…

The Citco Group Limited

Junior IT Support Analyst

5151 George Street, Halifax, NS, B3J 1M5, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: You have 3+ years of experience in a similar role.
Posting language: English
Posted: Nov 3, 2026

Original job description

About Citco

Since the 1940s Citco has provided specialist financial services to alternative investment funds, investors, multinationals and private clients worldwide. With over 6,000 employees in 45 countries we pioneer innovative solutions that meet our clients’ evolving needs, and deliver exceptional service.

Our continuous investment in learning means our people are among the best in the industry. And our corporate social responsibility programs provide meaningful and fulfilling work in the community.

A career at Citco isn’t just a job – it’s an opportunity to excel in an environment that genuinely supports your personal and professional development.

About the Role:

The IT Junior Support Analyst provides IT infrastructure support for all employees in the local office and within the region. The IT Junior Support Analyst s responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person and via self-service mechanisms.

Customer Support is a global IT group incorporating all business-facing operational support, from internal desktop management through to strategic client integration on Citco’s core software platforms. The service delivered by the Customer Support group is aligned to both strategic Customer demands in a given region.

Working as part of the Customer Support group, this role interacts with multiple functions within the Customer Support IT group and with other groups within the wider IT team. In a day-to-day capacity, the Junior Local IT administrator oversees the day to day operations and evaluates service delivered. The Local IT team are one of the first points of contact for internal business customers and ensure customer expectations are met or exceeded. They are responsible for ensuring defined metrics/benchmarks are met and that standards and processes are followed to provide effective customer service. More generally this role has input on organizational structure and procedures to ensure a comprehensive and robust support model is established.

This role reports into the VP of End User Compute.

Responsibilities

Job Duties in Brief

Diagnose and resolve software and hardware incidents, requests and coordinate/implement scheduled changes, including operating systems, telecoms and enterprise software applications.
To take ownership of issues by carrying out incident analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
To accurately record, update and document incidents and requests in the Service Desk ticketing system.
To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate and professional manner.
Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
To create, maintain and publish relevant support documentation in order to assist all users in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
Verify IT Asset Management (ITAM) records up to date.
Provide support and management of physical access and general security of the premises where required.
To complete daily/weekly/monthly IT Health Checks for the Local Office.
Proactively notify Business and IT management of any issues as soon as they’re identified and provide regular updates on proposed solutions.
Assist in BCP planning and testing by ensuring IT hardware and facilities are DR ready.
Report to Business and IT Management on a periodic basis on IT issues, progress, initiatives, upcoming hardware/software replacements/upgrades and anything else which may impact Business operations.
Act as general on-site resource for all IT teams supporting the site.
Cross organizational support – remote support for other locations.

Qualifications

About You

The successful candidate is an experienced and energetic contributor, with the ability to build Customer relationships, while driving alignment and strategy in the Customer Support IT group. You can impact both day-to-day service delivery and Customer Support management and long-term structural group alignment and strategy definition. Mature communicator, with the ability to effectively convey information of a technical nature to non-technical audiences.

You have 3+ years of experience in a similar role.
Demonstrated understanding of ITIL and Change Management
Excellent communication and interpersonal skills – both written and verbal
Demonstrated analytical and problem management skills
Experience in ensuring compliance with industry and local government standards
Bachelor's Degree or technical qualification prevalent to the position
Demonstrated commitment to continuous improvement and training
Strong verbal and written communication skills
Excellent presentation skills and an ability to engage audiences
Ability to build relationships and work well across functions
Experience in a collaborative team environment, accepting workload and responsibilities
Must be able to manage multiple assignments simultaneously and have strong organizational skills; ability to prioritize and oversee multiple initiatives in a fast-paced environment
Demonstrate a strong customer orientation and strategic thinking with an entrepreneurial spirit
Demonstrate cross-functional expertise and the ability to thrive in a highly complex environment

Our Benefits

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location.

We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selec

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More about this job

Responsibilities

The IT Junior Support Analyst is responsible for diagnosing and resolving hardware and software incidents while maintaining high levels of customer satisfaction. They also manage IT infrastructure, document support requests, and ensure compliance with organizational standards and procedures.

Requirements

Candidates must have at least 3 years of experience in a similar role and a bachelor's degree or relevant technical qualification. Strong communication skills, an understanding of ITIL, and the ability to work in a fast-paced, collaborative environment are required.

Skills

IT infrastructure support
Incident management
Service desk ticketing
Hardware troubleshooting
Software troubleshooting
ITIL
Change management
Customer service
Communication skills
Problem management
IT asset management
Technical documentation
BCP planning
Security management
Analytical skills

Benefits

Training and education support
Flexible working arrangements

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Infrastructure
Service Desk
ITIL
Change Management
Hardware
Software
Telecoms
ITAM
BCP
DR
Incident Analysis
Customer Satisfaction
Technical Support
End User Compute
Asset Management
Security
Troubleshooting
Documentation
Analytical Skills

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